Industry Research : BPO Market in Mauritius Has Seen Extensive Growth
In recent years the BPO market in Mauritius has seen extensive growth, according to a new report available from companiesandmarkets. Some of the world's BPO service companies have established a presence in the country, which is renowned for its welcoming atmosphere, be it for business or tourism.
Establishing a business in Mauritius is a relatively straightforward process, taking less than two working weeks for the appropriate approvals to be put in place. Mauritius has a history of successful financial services businesses; therefore it was a natural progression for the country to enter the business process outsourcing market. Mauritius also offers a workforce with strong IT, customer service and legal skills.
The government is encouraging foreign direct investment in Mauritius by ensuring that potential investors are given support and advice to ease the process of setting up a business in the region, and offering taxation incentives if they do.
Investment in information/communication technologies and infrastructure have allowed Mauritius the opportunity to market itself as a provider of advanced BPO services, such as knowledge process outsourcing (KPO) -- the market segment likely to experience strongest growth in the near future.
The following Mauritian BPO market segments are discussed at length within the report: contact centre or customer relationship management (CRM) outsourcing; financial and accounting outsourcing; information technology outsourcing; human resources outsourcing (HRO) and knowledge process outsourcing (KPO).
A key factor which could hinder the Mauritian BPO market is the potential skills shortage, resulting from a small population with a limited number of school and university leavers fill the number of positions available. This restricts potential new entrants to the market, as there is already intense competition to recruit staff. Focused BPO study and training programmes presented within academic institutions should increase availability of staff.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, September 1, 2011