Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Bruno Duarte
Customer Service Designer
103
MEMBER
Dhari Khalid Alhathal
General Manager of Business and Customer Service
20
MEMBER
Kanika Vatsyayan
VP - Delivery & OPerations
16
MEMBER
Arif AlZarooni
Toll Operation Manager
11
MEMBER
Marco Liz
International Director
10

Industry Research : Brits Love to Moan about Bad Customer Service more than Wi-Fi, Cold and Brexit

#contactcenterworld

Prolonged Brexit negotiations and pedestrians who stare at their phones rather than watching where they are walking have topped a list of our most common moans.

Researchers who polled 2,000 adults found the top 50 list of day-to-day grumbles also includes Wi-Fi not connecting, supermarket self-service tills and 'being overworked'.

Never being able to get a doctor’s appointment, endless spam emails and the terrible British weather also feature highly.

Smaller inconveniences such as waking up with bad hair, forgetting to buy milk and someone treading mud into your carpet, also made the list.

The research also revealed Brits admit to moaning three times a day on average about such things as bad customer service, receiving cold calls and queue jumpers.

One in six said they are most likely to whinge in the mornings, with traffic during their commute cited as the top complaint.

And one third think they moan less at the weekend.

Geoffrey Dennis of SPANA said: "Most people in the UK acknowledge that they complain about trivial matters on a regular basis.

"When we’re used to modern conveniences like Wi-Fi, home deliveries and air conditioning, it can be easy to forget that others have to deal with far greater problems every day.

"For people in Britain, everyday problems can seem like the end of the world – and most of us are guilty of complaining about things like bad weather, traffic or people pushing to the front of queues.''

The study also found millions prefer to moan in private, with 45 per cent waiting until they’re in the comfort of their own home before they let off steam.

One in five thinks that the stereotype of moaning Brits makes us seem miserable; while a third think it’s entertaining.

Despite being a nation of moaners, one fifth tend to block out others who moan about their ‘first world problems’.

Around four in 10 respondents said they whine more now that they are adults, with half confessing they feel better after getting things off their chest.

More than half agree there are far more many moaners today than there used to be.

Brits can’t make up their mind when it comes to the weather – half of adults polled said they moan when its rainy and cold; one third complain when it’s too hot.

And there’s no battle of the sexes when it comes to whinging, as people concur men and women moan an equal amount.

The biggest mood-changers include tiredness, being hungry and the weather, with current relationships, exercise and hormones cited as considerable factors.

But sometimes moaning works – four in 10 boast they have received money off their restaurant bill after complaining.

One in four people believe that if they moan enough about the price of things (such as homes, bus tickets, meals, etc) then something will eventually be done about it.

On the bright side, almost half of people polled reckon they could go the whole day without complaining.

Dennis added: "These kinds of inconveniences are so minor compared to the problems faced by many people and animals in the world’s poorest communities.

"Working animals in developing countries never complain, but they have every right to. These horses, donkeys and camels endure incredibly hard lives, carrying backbreaking loads in punishing conditions, without the food, water, rest and vital vet care they need."

"In developing countries, many working animals have to walk huge distances, pulling heavy loads across difficult terrain, working in temperatures exceeding 40 degrees.

"These animals often have no veterinary treatment available to them when they are sick or injured.''

''That’s why SPANA’s work is so important – preventing suffering and ensuring these hardworking animals receive the care they so urgently need."

TOP 50 THINGS BRIT LOVE TO MOAN ABOUT

Bad customer service
Getting cold-called / calls from unknown numbers
People pushing into queues
Being too cold
Waiting in for a delivery that doesn't turn up
Sitting in traffic
Wi-Fi not connecting
Litter and fly-tipping
The British weather
Being too hot
Noisy neighbours
Lateness
Public transport being late
Lack of car parking spaces
The behaviour of teenagers and children
People who walk along staring at their phones
Spam emails - including GDPR opt-ins
Receiving a 'we missed you' card from a parcel courier
Door-to-door salespeople
Supermarket self-service tills / ''unexpected items in the bagging area'' alert
Brexit negotiations
Having no phone signal
New shoes that give you blisters
Never being able to get a doctor's appointment
Being hungry
People who don'tn hold doors open
Noisy eaters
People cancelling plans last minute
Someone parking outside your house in your 'space' / blocking your driveway
Having a runny nose
The lack of funding for the NHS
Hidden charges, such as airline baggage fees
Running out of phone battery
When a shop doesn't have your size in something you want
Discovering you are sitting behind a tall person at a concert
Forgetting plastic bags for shopping
Returning to work after holiday
Being overworked
Having to stand on public transport
The clocks changing / going to work in the dark in winter
Sky-high holiday prices during school holidays
Getting caught in the rain without an umbrella
Bad hair days
The price of clothes you've seen in a shop
House prices
Arriving at the dentist on time to find out they are running late
Leaving home without your phone
Graffiti
Someone spilling something on your carpet
Getting a bad haircut

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mirror.co.uk


Today's Tip of the Day - Leadership Requires Listening

Read today's tip or listen to it on podcast.

Published: Tuesday, January 1, 2019

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 8942 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 3812 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =