
Prolonged Brexit negotiations and pedestrians who stare at their phones rather than watching where they are walking have topped a list of our most common moans.
Researchers who polled 2,000 adults found the top 50 list of day-to-day grumbles also includes Wi-Fi not connecting, supermarket self-service tills and 'being overworked'.
Never being able to get a doctor’s appointment, endless spam emails and the terrible British weather also feature highly.
Smaller inconveniences such as waking up with bad hair, forgetting to buy milk and someone treading mud into your carpet, also made the list.
The research also revealed Brits admit to moaning three times a day on average about such things as bad customer service, receiving cold calls and queue jumpers.
One in six said they are most likely to whinge in the mornings, with traffic during their commute cited as the top complaint.
And one third think they moan less at the weekend.
Geoffrey Dennis of SPANA said: "Most people in the UK acknowledge that they complain about trivial matters on a regular basis.
Sponsor message - content continues below this message
2021 '16th annual' Global Contact Center World Awards CLOSING SOON!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar
Content continues ….
"When we’re used to modern conveniences like Wi-Fi, home deliveries and air conditioning, it can be easy to forget that others have to deal with far greater problems every day.
"For people in Britain, everyday problems can seem like the end of the world – and most of us are guilty of complaining about things like bad weather, traffic or people pushing to the front of queues.''
The study also found millions prefer to moan in private, with 45 per cent waiting until they’re in the comfort of their own home before they let off steam.
One in five thinks that the stereotype of moaning Brits makes us seem miserable; while a third think it’s entertaining.
Despite being a nation of moaners, one fifth tend to block out others who moan about their ‘first world problems’.
Around four in 10 respondents said they whine more now that they are adults, with half confessing they feel better after getting things off their chest.
More than half agree there are far more many moaners today than there used to be.
Brits can’t make up their mind when it comes to the weather – half of adults polled said they moan when its rainy and cold; one third complain when it’s too hot.
And there’s no battle of the sexes when it comes to whinging, as people concur men and women moan an equal amount.
The biggest mood-changers include tiredness, being hungry and the weather, with current relationships, exercise and hormones cited as considerable factors.
But sometimes moaning works – four in 10 boast they have received money off their restaurant bill after complaining.
One in four people believe that if they moan enough about the price of things (such as homes, bus tickets, meals, etc) then something will eventually be done about it.
On the bright side, almost half of people polled reckon they could go the whole day without complaining.
Dennis added: "These kinds of inconveniences are so minor compared to the problems faced by many people and animals in the world’s poorest communities.
"Working animals in developing countries never complain, but they have every right to. These horses, donkeys and camels endure incredibly hard lives, carrying backbreaking loads in punishing conditions, without the food, water, rest and vital vet care they need."
"In developing countries, many working animals have to walk huge distances, pulling heavy loads across difficult terrain, working in temperatures exceeding 40 degrees.
"These animals often have no veterinary treatment available to them when they are sick or injured.''
''That’s why SPANA’s work is so important – preventing suffering and ensuring these hardworking animals receive the care they so urgently need."
TOP 50 THINGS BRIT LOVE TO MOAN ABOUT
Bad customer service
Getting cold-called / calls from unknown numbers
People pushing into queues
Being too cold
Waiting in for a delivery that doesn't turn up
Sitting in traffic
Wi-Fi not connecting
Litter and fly-tipping
The British weather
Being too hot
Noisy neighbours
Lateness
Public transport being late
Lack of car parking spaces
The behaviour of teenagers and children
People who walk along staring at their phones
Spam emails - including GDPR opt-ins
Receiving a 'we missed you' card from a parcel courier
Door-to-door salespeople
Supermarket self-service tills / ''unexpected items in the bagging area'' alert
Brexit negotiations
Having no phone signal
New shoes that give you blisters
Never being able to get a doctor's appointment
Being hungry
People who don'tn hold doors open
Noisy eaters
People cancelling plans last minute
Someone parking outside your house in your 'space' / blocking your driveway
Having a runny nose
The lack of funding for the NHS
Hidden charges, such as airline baggage fees
Running out of phone battery
When a shop doesn't have your size in something you want
Discovering you are sitting behind a tall person at a concert
Forgetting plastic bags for shopping
Returning to work after holiday
Being overworked
Having to stand on public transport
The clocks changing / going to work in the dark in winter
Sky-high holiday prices during school holidays
Getting caught in the rain without an umbrella
Bad hair days
The price of clothes you've seen in a shop
House prices
Arriving at the dentist on time to find out they are running late
Leaving home without your phone
Graffiti
Someone spilling something on your carpet
Getting a bad haircut
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mirror.co.uk
Published: Tuesday, January 1, 2019
1.) | 2Ring 2Ring Dashboards & Wallboards 2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen. Information means data from multiple data sources and built using various content types. Cisco Contact Center data (all platforms), CUCM huntgroups (Cisco CallManager), and ServiceNow belong among the most often used data sources, but the application support many additional data sources (Amazon Connect, Genesys PureEngage, Salesforce) and is flexible enough for business users to add or change pictures, web-content, include weather information and forecasts or YouTube videos and streams on the fly. A screen does not only mean a large plas... (read more) PH: +1 (916) 426-3790 |
2.) | 3Fiftynine CardBoard CardBoard: Real-time data, shows the most important KPI’s in your Contact Center. Built for data | Designed for business | Empowers teams |
5.) | CallFinder CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) PH: 800-639-1700 |
6.) | ComSys S.A. CCube for Business Intelligence CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect... (read more) PH: +302109241486 |
7.) | Consilium Software Consilium UniInsight™ The days of ‘business as usual’ are a distant memory for most of the world. And when it comes to contact centers, balancing between contact channels, deciding which agent locations or teams are doing well, working out how your customer satisfaction is being impacted by the less-than-perfect work environments of ‘lockdown’ agents…leaders are often at a loss when trying to get such insights from their contact center data. As the technology and business landscape changes, so too must the contact center reporting and analytics solutions that power decision making and performance management. With the new release of Consilium UniInsight™, we have tried to deliver contact center reporting and op... (read more) PH: (+61) 406 501 368 |
9.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
10.) | DialogTech DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more) |
11.) | eGain Corporation eGain Analytics eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. 1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement. 2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications. 3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications. 4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre... (read more) |
16.) | OpsTel Services VIEW With OpsTel VIEW™, you are able to monitor and immediately audit your agent profile data for accuracy and compliance across the entire contact center solution stack. Features: *OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status *Comprehensive audit across the enterprise, it only takes 10 minute *Provides a view in to the data accuracy of agent profiles across multiple applications *Drastically speeds up audit and validation processes *Validates actions to implement for profile data integrity issues across multiple applications *Can also assist in ensuring access level compliance... (read more) PH: 1+480-435-9390 |