Industry Research : Caribbean Call Center Profile
In an attempt to promote efficient outsourcing, the Zagada Institute, with funding sponsorship from Nortel Networks, has examined the state and capability of the call center industry in the Caribbean.
The Caribbean is home to approximately 50 call centers varying from 7 to 800 agents per center with seating capacity ranging from 10 to 1000. The industry has created over 11,000 agents jobs, with regional seating capacity exceeding that same number. There are 12 corporate call centers which are located in the Dominican Republic, Trinidad and Puerto Rican markets. The remaining thirty-eight business call centers are scattered across the region.
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Published: Monday, May 12, 2003