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Industry Research : CIOs And The Challenge Of Organisational Leadership Development

CIOs have a clear vision for there is organisation but lack confidence in the ability of their department to deliver the plans according to new research. CIO Connect, the networking organisation representing the majority of CIOs at the UK’s top 250 FTSE companies, carried out the research to understand the development challenges facing today’s IS organisations.
 
More than 83% of CIOs said they had excellent or good clarity of vision for there is organisations but only 58% felt they had the same clarity of plans to deliver the vision and only 45% reported they were in an excellent or good position to deliver on the plans.

The commitment to training and development was clear with 100% of CIOs stating it was important to have plans in place for both the CIO and their team and 68% reporting that their teams had benefited from previous development programmes. However, the gulf between intention and action became clear when just 52% rated their existing plans as very good or good and 14% said they were inadequate.

CIOs believed that the most critical elements in delivering the IS organisation’s vision were building a team with excellent leadership capabilities (79%), good relationships with other parts of the business (79%) and a leadership team that functions as an effective team (68%). This was backed-up with 79% of CIOs voting that having an adequate budget was also very important.

CIO’s believe the priorities for development in their team should be the next generation of CIOs (53%) followed by those taking on leadership roles for the first time (35%). When it came to their direct reports, the CIOs felt their number one development need was the ability to improve results delivery (52%).

None of the 28 CIOs questioned believed they were a priority for development, with 62% saying they were the lowest priority level. However, when they did consider their own development needs, 46% believed influencing their senior boardroom colleagues and building commitment to IS across the organisation was the priority for their personal development.

“Our research identifies an important issue for many of the respondents that whilst clear on direction there is a lack of confidence in the ability of the IS team to deliver on that vision,” commented Alistair Russell, CIO Connect Development Director. “Also, given that the behaviour modelled by the leader has a very powerful influence, it was worrying to see so many CIOs putting themselves at the bottom of the priority list when it came to leadership development. In our experience, the Vanguard CIOs recognise that there is a clear link between an IS strategic vision, training and development and a high performing CIO team. Our profession must embrace this philosophy and put it into practice if we are to deliver on the potential of the opportunity that we have.”

Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Monday, August 4, 2008

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

8.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
PH: 0217991445

9.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 

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