Industry Research : City Could Save $25 M with Streamlined Services
Toronto could save $25 million if it streamlines some of its operations, including its new 311 call centre, according to the latest report by KPMG consultants.
The consultants’ cost-saving cuts in the budgets overseen by the government management committee include outsourcing some of 311’s activities, seeking legislative changes to allow higher fees to recover the costs of the city’s court operations, outsourcing of some of the city’s custodial and security activities and considering online payment options for property tax and utility bills.
The call centre provides information on city government services.
Government management chairman Councillor Paul Ainslie welcomed the suggestions, saying they could give taxpayers "better service" that is "more efficient."
Ainslie said Tuesday he hopes the changes, if approved, could cut down on some duplication of services.
While he said the changes may result in eliminating jobs, that may be an "unfortunate" reality.
"That’s important to people," he said.
As for 311, Ainslie said it could be better.
"I’m not very happy with how 311 is running," he said.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, July 8, 2011