Industry Research : Cost, Inflexibility and Underperformance Top Enterprise Resource Planning Headaches
The big hitters in Enterprise Resource Planning (ERP) are failing to meet the needs of medium-sized firms, according to new research published today by Intact Software, conducted by YouGov. The research shows that business management software is now widespread in medium-sized firms with 61 per cent using at least one of the three most well known brands, SAGE, SAP and Microsoft Dynamics. However, 75% of these respondents are experiencing problems and many want to replace their systems, citing maintenance costs (33 per cent), inflexibility (19 per cent) and underperformance (23 per cent) as some of the main issues.
Only 6 per cent of the (18) SAP users and 8 per cent of the (26) Microsoft Dynamics users surveyed like their system and don't want to replace it. Upgrade costs may be driving this with 56 per cent of SAP users and 38 per cent of Microsoft Dynamics users citing problems in this area. More than half (58 per cent) of respondents said that a main reason ERP implementations fail is because the software fails to match the business processes and 37 per cent said the software is not fit for purpose.
"ERP systems should fit a business - not the other way around. It is very worrying to see that for many medium-sized companies, the solutions currently available are by and large failing to deliver," said Paul Marry, CEO Intact Software. "We respect that customers want to run their business the way they want it to be run and believe Intact iQ offers them a real alternative; a framework that flexes to cost-effectively and quickly create an entirely customised solution, growing and adapting to satisfy present and future needs."
The survey found that the top three problems encountered with business management software or ERP systems are:
Costly to upgrade (30 per cent of respondents)
Costly to maintain (22 per cent of respondents)
It is inflexible and cannot adapt to meet changing business needs (20 per cent)
Today's Tip of the Day - Choose Your Response Method Carefully
Published: Friday, October 7, 2011
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...