Industry Research : Do Not Call, Telemarketers Top List of Florida Consumer Complaints
The top three complaints received last month at the Florida Department of Agriculture and Consumer Services were regarding the statewide Do Not Call List, telemarketing and real estate brokers/salespersons, according to Commissioner of Agriculture Adam Putnam.
The agency received 5,385 written complaints in July. In addition, there were 26,435 calls and 625 emails requesting consumer assistance and information. The top three calls to the agency’s hotline were related to the Do Not Call list, solicitation of contributions from charities and landlord/tenant issues.
In the past month, the department has responded to many consumer concerns and taken action against several individuals or businesses operating outside of Florida law. During the month of July, the agency:
Registered 5,176 businesses.
Initiated 141 investigations.
Arrested 20 individuals.
Recovered $281,196 on behalf of Florida consumers.
Added 15,512 telephone numbers to Florida’s Do Not Call List. Currently, there are more than 512,000 numbers on the list.
The Florida Department of Agriculture and Consumer Services is the state’s clearinghouse for consumer complaints, protection and information. The call center is staffed with trained analysts who can respond to questions about programs and regulations under the department’s purview, provide information on a wide variety of topics or direct callers to the appropriate government agency.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, August 5, 2013