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Industry Research : Domestic Violence Tops the List of 'Dial 100' Callers
Majority of the complaints received on the 'Dial 100' facility from the city are related to domestic violence and public nuisance.
Since its launch on March 11, the Dial 100 service, which is a statewide police emergency response system, has been getting an average of 40,000 to 50,000 calls each day. However, according to police, out of this only about 3,000 to 4,000 calls are "actionable". "The remaining calls are either related to medical emergencies or about general inquiries or routine prank calls," said an official working at the call centre.
Out of the 3,000 actionable calls, the majority (about 200) come from the state capital and remaining from the other parts of the state. While city police thought that they will be flooded with the complaints after the launch of 'Dial 100', the ground reality is quite the opposite. In Hyderabad, each of the five zones are receiving about 10 to 15 calls every day. Most of them are about domestic violence and some petty issues. "So far, we have been attending to grievances like domestic violence, nuisance in residential areas, drunken men lying on the roads and a few accidents. For severe offences like kidnapping and murder cases, people are directly approaching the staff of the police station concerned," said a city police official.
Each city police station has been allotted two constables on a shift basis with a computer, dedicated landline and a mobile phone to attend calls from this facility. The Dial 100 control facility has 100 Police Call Officers (PCO), who receive the calls from people across the state and if a call is actionable, they transfer the same to one of the 40 Police Dispatch Officers (PDO) working at the same facility. The PDOs then directly connect the call to the police station concerned and if required, even organise a conference call with the victim and the local police station staff.
The entire conversation is recorded and after the call is transferred to the local police station, a receipt gets generated at the call centre. The entire process currently takes under 2 minutes. Once the grievance is attended to, the local police register an FIR, if necessary, and intimate the same to the main control.
"At the end of each working day, Dial 100 staff call up the people who called for help and verify if their grievance has been properly addressed or not," said IG Communications, Ahsan Reza. Currently the staff has been asked to give high priority to 12 categories of crimes including, murder, attempt to murder, communal violence, robbery, dacoity and crimes against women like, rape, an attempt to rape, harassment and domestic violence.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
Published: Tuesday, March 26, 2013