Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
Industry Research : Fewer Non-payment Complaints From Workers
The Department of Labor and Employment on Friday noted a decline in the number of complaints about companies not paying their workers their 13th-month pay for 2012.
DOLE Secretary Rosalinda Baldoz said the DOLE call center received 253 queries related to the 13th month pay in January, compared to 1,317 in December 2012.
"In December 2012, the call center received 1,317 queries related to 13th month pay. But as we intensively advocate for the rightful release of the employees’ 13th month pay, the queries dwindled down to 253 when January 2013 came," Baldoz said.
Citing a report of Labor Communications Office Director Nicon Fameronag, Baldoz said the queries referred to the computation of compensation for regular and special non-working holidays.
"As we encouraged companies to voluntarily comply with core labor standards with our 'no compromise' policy in compliance, more workers have been vigilant with their rights with core labor standards, particularly holiday payment as mandated by law," she added.
The DOLE noted a similar trend in December 2011, when 815 calls related to the 13th-month pay were reported, with the number dwindling to 220 in January 2012.
Last year, the DOLE held a public information campaign "reminding and warning" employers of their obligation to pay the 13th-month pay especially before Christmas Day.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
More Editorial From Department of Labor and Employment
Published: Friday, March 15, 2013