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Industry Research : French Call Centres Lose Revenue in 2 Years
Call centre industry group SP2C told the newspaper that it expected call centre turnover to decrease by EUR 400 to EUR 500 million this year to approximately EUR 2 billion. The consequence of this 20 to 25 percent contraction is a loss of 4,000 French jobs. It is feared that another 4,000 will go next year.
The sector had 63,250 workers in 2011 and now has around 55,000. Some of these jobs were outsourced to Northwest Africa (Maghreb), Cote d’Ivoire and Madagascar, where labour costs in this field are around half of those in mainland France.
While many industry watchers see the offshoring of call centre jobs as an irreversible trend, France’s industry minister, Arnaud Montebourg, draws hope from an agreement struck with operators in early July. The sector which drives job creation in call centres has agreed to raise their proportion of call centre workers on domestic soil to 60-70 percent. The minister is due to meet with unions soon, according to the report.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
Published: Monday, August 5, 2013