Industry Research : Global Business Process Outsourcing Market to Reach $202.6 Billion in 2016
Global Information, Inc. is pleased to announce two significant new reports on Business Process Outsourcing:
Worldwide and U.S. Business Process Outsourcing Services 2012-2016 Forecast
IDC's new Business Process Outsourcing market forecast provides details through 2016 for the worldwide and U.S. business process outsourcing market by key horizontals: Customer Care Business Process Outsourcing Services, Finance and Accounting Business Process Outsourcing Services; Human Resources Business Process Outsourcing Services and Procurement Business Process Outsourcing Services.
IDC expects the worldwide BPO market to reach $202.6 billion in 2016, representing a five-year CAGR of 5.3%. The U.S. market is expected to grow at a five-year CAGR of 4.2%, reaching $92 billion in 2016.
IDC concludes that BPO services vendors are beginning to assist the transformation efforts of their customers. Evidence is now seen in case studies from providers that describe case studies where they have leveraged their automated subprocess solutions, big data, business analytics, mobility, cloud delivery, and so forth, and as a result, customers are not only reducing errors/defects in their processes but beginning to standardize processes globally, analyze business performance (often in real time), and gain more insight and control over their business operations.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
Published: Thursday, May 10, 2012