Industry Research : Government Helpline Calls Charged at Premium Rate
More than half of all calls by the public to central Government departments are charged at a premium rate, a report has revealed.
Published by the Public Accounts Committee, the report shows that over 100 million calls - 63% of all calls to central Government services - were made to higher rate numbers in 2012/13.
The estimated total public cost to those calling premium Government numbers was £56 million in that year.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
Published: Monday, September 2, 2013
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