Industry Research : Government Helpline Calls Charged at Premium Rate
More than half of all calls by the public to central Government departments are charged at a premium rate, a report has revealed.
Published by the Public Accounts Committee, the report shows that over 100 million calls - 63% of all calls to central Government services - were made to higher rate numbers in 2012/13.
The estimated total public cost to those calling premium Government numbers was £56 million in that year.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
Published: Monday, September 2, 2013