Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
Industry Research : Huawei IPT and Contact Center Shipments Achieve No 1 Rank in 2011
Huawei's IP telephony and contact center shipments registered record growth in 2011, as the shipments achieved No 1 rank, according to a marketshare report by Gartner.
Gartner's Contact Center marketshare report disclosed that the rankings of Huawei Contact Center shipments upgraded to No 4 position in the year 2011 from an earlier No 8 position for the year 2010, thereby registering record increment rank No 1.
Furthermore, Gartner's IPT marketshare report revealed that Huawei's PBX license shipments became first to enter the global Top 10 space, and the growth rate of Huawei's IPBX shipments/ PBX revenue ranked No 1.
According to Gartner report, the enterprise telephony market showed low growth with a 2.2 percent annual rise in global license shipments in 2011.
Market growth varied significantly depending on the region, with the emerging markets (led by Latin America) driving global growth and Western Europe's slowdown offsetting the gains. Sluggish economic conditions in Europe resulting from the sovereign debt crisis prevented widespread telephony investment and further delayed the recovery from the 2008- to-2009 economic downturn in the region.
The report further revealed that North America and Japan posted mild shipment gains, although the growth was not enough to raise volume back to previous shipment highs.
The Asia/ Pacific region registered a 5.4 percent increase in annual shipments. Softer market conditions in China contributed to the deceleration of investment growth in the Asia/Pacific region. Overall, global shipment volumes remain below levels reached before the crisis.
On the other hand, the year 2011 worldwide contact center market exhibited double-digit growth in both agent license shipments and end-user revenue as compared with 2010.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Huawei Technologies Co. Ltd.
Published: Monday, April 2, 2012