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Industry Research : IIS Attacks Increase from 2K to 1.7M over Last Quarter According to Threat Report

#contactcenterworld, @eSentire, @mrb_pr

IIS, Drupal, and Oracle WebLogic web technologies experienced increased attacks in Q2 2018. According to a new threat report from eSentire, Inc., a pure-play Managed Detection and Response (MDR) provider, IIS attacks showed a 782x increase, from 2,000 to 1.7 million, since last quarter.

Analysis of the attacks by eSentire Threat Intelligence revealed that both IIS and WebLogic exploits maintained a consistent number of attacks (about 200) per IP across organizations, with those attacks originating from servers hosting Apache, RDP, SQL, IIS, and HTTP API services.

Most sources targeting IIS web servers originated from China-based IP addresses. According to Shodan, there are 3.5 million IIS web servers exposed (with 1 million in China). The compromised servers largely originated from Tencent and Alibaba.

eSentire also noted an interesting collection of operating systems among the attacking infrastructure involved – over 400 of the attacking IPs had Shodan records indicating they were Windows machines (including XP, 7, 8, 2008, and 2012). Additionally, nearly 350 FTP servers and over 100 mail servers were reported; there were also VPN servers, MikroTik devices (reported as bandwidth-testing servers), Kangle, Squid, Jetty, and a handful of lesser-known web service technologies.

"IIS is a popular web server, with prevalence in the U.S. and China. Organizations using web servers need to make sure they monitor for these vulnerabilities and update or patch as necessary. Oracle WebLogic is another webserver that saw a lot of attacks and we’ve seen Apache attacks reported too," said Kerry Bailey, CEO, eSentire. "Web servers are exposed de facto, which makes them a primary target, and we saw continued attacks against IIS continue in Q3 2018. IIS patches for earlier versions, like 6.0, are available. Otherwise, users should consider updating to more recent versions of the web server."

Additional Q2 2018 report findings:

  • Top five most affected industries: biotechnology, accounting, real estate, marketing, and construction.

  • The most common execution tactic technique observed around endpoint solutions was the use of PowerShell (32%), followed by VBA scripting (21%). Of the PowerShell-based attacks observed, 83% used obfuscated command lines intended to hide their intentions.
  • Emotet was the most frequently observed malware due to numerous version updates and feature additions since it was first reported in 2014.
  • The use of obfuscated PowerShell commands increased 50% from last quarter, partly due to contributions by Emotet.

  • Four observed exploit campaigns stood out targeting IIS, Drupal, WebLogic servers, and GPON routers. GPON home routers were attacked after the PoC code release (eSentire saw 5K detections total, with volume peaking on May 12). eSentire continues to see home router exploits through Q3.

Report Methodology

The eSentire Threat Intelligence team used data gathered from 2,000+ proprietary network and host-based detection sensors distributed globally across multiple industries. Raw data was normalized and aggregated using automated machine-based processing methods. Processed data was reviewed by a visual data analyst applying quantitative analysis methods. Quantitative intelligence analysis results were further processed by a qualitative intelligence analyst resulting in a written analytical product.

#contactcenterworld, @eSentire, @mrb_pr


About eSentire, Inc.:
Company LogoeSentire® keeps mid-size organizations safe from constantly evolving cyber attacks that traditional security defenses simply can’t detect. eSentire combines people, process and technology to deliver an unmatched, premium level service that detects, remediates and communicates sophisticated cyber threats in real-time, 24/7.
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About MRB PR:
Company LogoMRB PR is a public relations company.
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Today's Tip of the Day - What Type Of Relationship Do You Want?

Read today's tip or listen to it on podcast.

Published: Monday, October 15, 2018

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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