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Industry Research : Impact of External Events on Companies

We asked Executives: What impact have "external events" even had on your company, and how have you adapted your business?


"Exposure, sharing of best practices"

Iain Banks
Regional Vice President, International Markets
United Kingdom

"We have seen a shift towards implementing a ‘hybrid-workforce’. In this workforce, people and machines combine strengths and compensate for one another’s limitations, enhancing the customer experience and creating a frictionless and seamless customer-centric journey. We are also seeing associates performing higher value, more complex tasks and increasing their focus on providing assisted service through more digitally primed self-service channel engagements, where required. As are result TTEC is focussed on offering a blend of talent and technology solutions that will provide a personal, more human experience and move from the world of providing mass service to true personalisation."
About TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digita... (read more)
Crescens Agyeman Badu
Projects Afrique

"Contacts and connections which is bringing more business opportunities
knowledge sharing and best practices"

Vipin Jethi
Agami Tech

"We launched our Multi-Channel CIM suite keeping in mind the Premise-based setup's majorly. Sooner than later we realized that we needed to have our own cloud setup ready. CAPEX to OPEX was a big shift in our GTM and we quickly adapted to this demand and not only created our Cloud model but also innovated further by also offering our Premise-based solution on OPEX model. The other thing which challenged us was that handling Multi-Channel interactions logically needed a unified view for monitoring and also an incident management workflow to be able to track the case/event till its closure. We today have an integrated Multi-Channel CIM platform with a Ticketing engine inbuilt catering to Phone, SMS, Emal, Social, Walkins and Chatbot/live chat"
About Agami Tech

Agami-Tech is an emerging provider offering innovative and business responsive solutions in the Customer Interaction and Unified Communication space. With more than 60 years of collective management t... (read more)

Today's Tip of the Day - Competitions

Read today's tip or listen to it on podcast.

Published: Thursday, May 9, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Messaging Systems


miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
PH: 800-782-7835


Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580

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