Industry Research : Impact of External Events on Companies
We asked Executives: What impact have "external events" even had on your company, and how have you adapted your business?
- Iain Banks, Regional Vice President, International Markets, TTEC, United Kingdom
- Vipin Jethi, CEO, Agami Tech, India
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Today's Tip of the Day - System Considerations
Published: Thursday, May 9, 2019
2020 Buyers Guide Analytics
|3.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.