Industry Research : India Has Spent Over $1.5 Bn on UC Over Last Four Years
The Unified Communications (UC) market in India witnessed rapid growth in 2011 and is expected to grow at a compound annual growth rate (CAGR) of 11.4 percent to touch $1113.7 million by 2018. Over $1.5 billion has been spent on UC hardware and software solutions over the last 4 years.
Telephony and contact centre markets are approaching maturity and would see low growth rates; whereas e-mail, IM/presence, and mobility are gaining high traction and hence have good growth prospects in near future. The key application to look forward in coming years would be ‘conferencing and collaboration’, for which very high growth rates are anticipated.
Parminder Saini, Industry Manager, ICT Practice, Frost & Sullivan, South Asia and Middle East stated, "The Indian UC market is driven by underpinning mega trends such as proliferation of smartphones and tablets. This is expected to exceed PC penetration in India, increasing traction of mobile data services and cloud adoption by enterprises and SMEs; as also the growing acceptance of social media in the collaborative framework of enterprises. The cloud-based delivery model of UC is very cost-effective and contributes to ease of deployment. The ecosystem of participants like system integrators and service providers are also entering into partnerships with vendors to support hosted UC services."
"The Indian UC market currently faces challenges in form of existence of legacy networks, separate networks for voice, video and data, and different protocols used by devices calls. Key trends suggest that the enterprise video market is expected to grow at around 35-38 percent YoY, IP telephony adoption would grow by 21 percent, mobility demand would be on the upswing, and maturing markets and users are expected to aid the adoption," added Saini.
Pankaj Gupta, Managing Director, Arkadin ConferIndia (P) Ltd corroborated, "The UC market in India is entering a very exciting phase with enterprises looking at and adopting on-premise solutions and SMEs exploring options on the cloud. As enterprises proliferate further in terms of IT infrastructure and expand their businesses across geographies, the capability to work seamlessly from anywhere using any device would be critical to their working."
"UC tools and solution providers are working towards delivering these seamlessly; and Arkadin is all-set with its partnerships with Microsoft, Cisco and our own offerings, to provide a range of solutions to customers based on their needs. Over the next year, Arkadin will launch further solutions in the collaboration space and play an important role in the growth and development of the UC market in India," Gupta added.
Minhaj Zia, Director, Collaboration Sales, Cisco India and SAARC opined, "UC is poised for unprecedented growth in India. It is an inevitably crucial investment for organisations that would help improve productivity and responsiveness while reducing IT costs. The convergence of voice, video, and data communications around a shared IP-based infrastructure is bringing benefits to businesses of every size, industry, and geography."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
More Editorial From Frost & Sullivan
Published: Monday, September 17, 2012