Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

Industry Research : Insurers Consider Setting Up Aggregator Sites to Sell Their Own and Other Insurers’ Products

#contactcenterworld, @Accenture
More than half of the 400 insurers surveyed globally in a recent Accenture (NYSE: ACN) study are considering setting up their own aggregator sites – online sites that allow insurers to sell their own and other insurers’ products.

The Accenture report – "Coming to Terms with Insurance Aggregators: Global lessons for carriers" – highlights the continued growth of the aggregator model, strategic options for insurers to compete using these channels, and the increased competition from companies in this space, including retailers, technology vendors and Internet giants.

However, the study did find significant differences by geography, particularly between the United Kingdom and United States. For instance, more than three-quarters (83 percent) of insurers in the UK –but only 58 percent of insurers in the US – are considering setting up their own aggregator sites

In the UK, aggregators account for 60 to 70 percent of new business premiums in the private automobile insurance market alone; in the US, aggregators face market-penetration challenges due to competition by well-established carrier brands with large advertising budgets and the need to comply with state-level regulations.

"The aggregator business model is more aligned with how customers compare and purchase products today than traditional sales channels for insurance," said Roy Jubraj, a managing director in Accenture’s Insurance industry practice in the UK and Ireland. "Insurance customers expect a sophisticated online experience that provides real-time, accurate quotes, price transparency and competiveness. Engaging with aggregators can help less-digitally sophisticated insurers optimize their customer experience while also providing a channel for exclusive product offers."

More than half (58 percent) of insurers surveyed currently work with aggregators under their main brand. While the number of insurers that work with aggregators under a sub-brand is lower, at 43 percent, insurers expect that figure to increase to 53 percent in the next three years.

In considering other strategic options for using aggregator sites, half (51 percent) of insurers surveyed said they are looking into defining low-cost products specifically for aggregators, and more than one-third (35 percent) are considering setting up a new sales structure dedicated to aggregators. Only 13 percent are not considering options with regard to aggregators.

"The aggregator model has the potential to change the economics around how insurers are distributing their products. We expect aggregators to continue to grow in terms of the products they offer and the markets they serve, driven by customers that want options, transparency, and convenience," said Erik Sandquist, managing director for Accenture Distribution and Marketing Services in North America. "The continued development of new and existing aggregator ecosystems and improvements to the end-to-end customer experience will also help fuel growth."

Methodology
Accenture Research surveyed 414 senior insurance executives across Europe, the Americas and Asia Pacific to determine how they are transforming their distribution models to increase customer engagement and meet customer expectations. The surveys, which were conducted online, took place between June and September 2015. Respondents were mostly C-level executives and directors responsible for sales, distribution and marketing and digital strategy at personal lines, small commercial lines, life and multi-line insurance companies with at least US$1 billion in annual premium volumes.

#contactcenterworld, @Accenture

Laura Collins, Editorial Management
Source: https://newsroom.accenture.com

Today's Tip of the Day - Offer Alternatives At Every Opportunity

Read today's tip or listen to it on podcast.

Published: Monday, January 18, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10277 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =