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Industry Research : IT, BPO, Hospitality Sectors Tighten Security for Women Employees
The heinous gangrape case in Delhi has forced IT, BPO and hospitality sectors here having a sizeable chunk of women employees to revise their security measures. The city's booming IT and hospitality industry has a total of 30% to 40% female workforce in 24x7 working environment.
The security of female employees at workplace and during transport at odd hours has become very critical.
Ruchir Gupta of Vkalp BPO services JLN Road has installed Mobile Video Surveillance to monitor the images captured by CCTV cameras in the office complex on his mobile phone. "The situation is not so comfortable for many BPOs including us to put women employees in the night shift. We don't allow female staff to work after 7.30pm as a precautionary measure," Gupta said.
He suggested that areas like JLN Road, Mansarovar, Apex Circle, Tonk Road Circle and Ajmer Road where BPO offices are there should have proper lights in the evening hours, the time when these women employees lined-up to board city buses. Notably, it is interesting to check that Nasscom, a body of IT companies, has introduced a BPO Code of Conduct that directs all call centers on specific security measures, transport, vendor selection and security within the office premises.
TOI spoke to some call centre female employees who revealed how they have been victims of harassment by co-employees and rowdies. A former employee of a call centre at Apex Circle at Jhalana said, "The entry and exit in buses were very disgraceful as rowdies were always outside teasing and harassing girls. They hang out at tea shops which also sell cigarettes and snacks among others. The worst is I have never seen police patrolling during my stint of 1.5 years in the call centre."
Another industry which recruits hordes of female employees is the hospitality industry. The city's booming hotels and resorts added with several add-on services have created umpteen job opportunities for them. Since the Delhi incident has come to the light, the human resource managers of hotels are taking extra care to ensure no security breach.
"We take special care of our female employees and always work towards providing them a safe work environment. We do not have night shift for female staff and the last shift for ladies gets over at 9 pm. A drop facility is provided to the ladies in the hotel vehicle with a security guard," said Varun Sahani, general manager, The Lalit, Jaipur. In the wake of the recent incident, the company has extended the shift timings of morning shift by an hour from January 1 considering the foggy days.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, December 10, 2012