Industry Research : IT-BPO Revenues Hit $10.1 Billion in 2010
The information technology and business process outsourcing (IT-BPO) industry continued to grow in 2010, despite uncertainties in the global economy, according to a survey conducted by the Bangko Sentral ng Pilipinas (BSP).
The BPO industry recorded $10.1 billion in revenues in 2010, 21.8% more than the $8.3 billion in revenues in 2009. However, the pace of growth was slower than the 30.6% expansion in 2009.
The survey showed strong growth across sub-sectors: contact center, transcription, animation, software development and other BPOs.
Contact centers, which accounts for more than half of the industry revenues, remains the key driver of growth. In 2010, the Philippines overtook India as the contact center capital of the world.
IT-BPO exports remained strong in 2010, reaching $9.5 billion, 22.7% higher than the previous year. "The continued rise of IT-BPO exports reflected the strengthening of global demand for shared services and business process outsourcing. A marked improvement in the export-to-revenue ratio of contact centers was observed, from 93.6% in 2009 to 97.4% in 2010," the BSP said.
Equity investments in the industry reached $4.4 billion as of end-2010, of which 97.6% represented foreign equity.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
BERLIN - ORLANDO - MACAO
FIND OUT MORE!
Employment in the industry reached 536,128 in 2010. More than 60% were employed by contact centers.
Total compensation paid by the industry amounted to $4.5 billion, 31.7% higher than the previous year.
BPO employees received an average compensation of $8,398 (P378,824) in 2010, a 9.3% jump from $7,686 (P366,122) in 2009.
The survey covered 811 IT-BPO companies in 2010.
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.abs-cbnnews.com
Related Editorial
- BPOs Made $13.34B in 2013 Export Services
- BPOs Want Perks To Stay
- BPO Employees Setting Market Trends in Philippines
- Contact Centre Employees Who Homework Have a Better Work-Life-Balance
- Brands Customers Actually Like: Customer Loyalty Revealed by UK Satmetrix® Net Promoter® Benchmarks Report
- Attractive Benefits Draw UK Contact Centres to Scotland, Ireland, Northern Ireland - New Everest Group Report
More Editorial From Bangko Sentral ng Pilipinas
Published: Thursday, April 5, 2012
Industry Suppliers | Get Listed |
![]() | PREMIUMGenesys http://genesys.com Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more) | |
![]() | Hinduja Global Solutions Ltd. A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24... (view more) | |
![]() | Arise Virtual Solutions Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho... (view more) | |
![]() | BPO PLUS WLL BPO+, a collaborated entity of two distinctly varied professional corporations, is a provider of World-class Contact Center and BPO services, Telecom System Integration and IT services from the Gulf C... (view more) | |
Get Listed |