Industry Research : IT Professionals and Executives Believe Data is Safer in the Cloud than On-Premise
Eight in 10 IT professionals and executives believe that when facing hardware malfunctions and environmental disasters, their organization’s data is safer in the cloud than on premises. In addition, six in 10 believe the same when facing a malicious attack, according to a technology survey released today by Evolve IP. The survey of more than 1,080 individuals, which provides current cloud adoption trends and future cloud deployment insights, also revealed that 91 percent of all organizations now have at least one service in the cloud.
Data security is an ongoing concern for IT and this year’s survey asked respondents where they felt their data was safest. When questioned about data environments 50 percent believe that a private cloud is safest when compared to public clouds or an on premise data center. Specifically, when asked about physical disasters (environmental or hardware failure) 55 percent felt their information was safest in a private cloud compared to 27.5 percent in a public cloud and 17.5 percent on premise. Looking at malicious attacks, 52 percent preferred a private cloud to safeguard their data versus 38 percent on premise and 10 percent public cloud.
Other key results of the survey showed that, on average, organizations have nearly five services (4.9) in the cloud, a marked increase from the 2.7 services noted in last year’s results. Servers/data centers, Microsoft Exchange and Office, and disaster recovery were cited as the top deployed cloud services. Additionally, the survey indicated that adoption will continue to be strong, with 74.5 percent of respondents planning on adding new or additional cloud services in the next three years.
The survey results also found that 53 percent of organizations had deployed a cloud solution on their own, up from 43 percent in 2014. However, when asked if they had to start the deployment over, nearly half (48.5 percent) said they would outsource to a solution provider the next time – doubling the total of 24 percent from 2014.
"This year’s survey reinforces last year’s data and shows continued momentum for the deployment of cloud services. It also revealed some interesting changes," says Guy Fardone, President and Founding Partner of Evolve IP. "As we predicted last year, the average number of services deployed in the cloud by an individual organization jumped significantly and we expect to see similar increases over the next several years. From the responses received, we believe that there are two driving factors behind this increase. First, there is finally alignment between executives and IT managers about the value of the cloud – previously IT managers were more skeptical. Second, nine out of 10 respondents feel that the cloud is now a mature technology and this is alleviating many concerns about reliability and customer experience."
• Just over 1/3 of survey respondents noted that individual departments like Sales, Marketing, Operations and HR had deployed a cloud service independently. However, of those installations, IT was only involved about half of the time.
• Over the last three years, respondents’ impressions of the maturity of the cloud has changed. In 2013, one out of four respondents felt that the cloud was an immature technology. Today, just one in 10 (12 percent) feel the same.
• Five in 10 respondents would prefer to rely on a single cloud provider versus having a unique provider for each service.
• The top services survey respondents expect to deploy in the cloud over the next three years are servers/data centers (22.5 percent), phone systems (21.5 percent) disaster recovery (21 percent), Finance / ERP (18.5 percent) and co-location/backup (17 percent).
The blind, web-based survey was conducted by Evolve IP during December of 2015, featuring 1,080 respondents in North America. 84 percent of the respondents came from companies with between 50 and 5,000 employees, 10.5% were businesses with 11-49 associates and 5.5% were small businesses with 10 employees or less. 79% of respondents work in for-profit industries, 16.5% came from education and 4.5% were Government employees. Evolve IP customers were excluded from the survey.
Posted by: Laura Collins, Editorial Management
Today's Tip of the Day - Network Based Contact Center?
More Editorial From Evolve IP
Published: Monday, February 1, 2016
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...