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Industry Research : IT Professionals Less Concerned About Organisations’ Environmental Impact

The findings of a survey by document management software company, Version One, highlight that senior IT professionals are feeling increasingly unconcerned about the impact their businesses are having on the environment. According to the survey, 86% of senior IT professionals are concerned about the negative impact their company is having on the environment, down 12% compared with an identical survey carried out by Version One in February 2007. Version One carried out the research with 100 senior IT professionals (IT directors and managers) across a range of UK public and private sector organisations.

48% of respondents said that they were very concerned about their company’s environmental impact compared with 56% in February 2007. In Version One’s latest survey, 12% admitted they were not concerned about their company’s environmental impact, compared with just 1% in the 2007 survey, with some sceptics suggesting that the British Government is pushing green agendas simply to raise revenue. One respondent, an IT manager in a large healthcare organisation, questioned “What impact on the environment?” The remaining 2% of respondents didn’t know whether they should be concerned or not!

Lynne Munns, General Manager of Version One, says, “It’s clear that the majority of IT professionals remain concerned about the impact their organisations are having on the environment. However, the latest survey findings also suggest one of two things. Either IT professionals are becoming more apathetic about green issues and the role they can play to help reduce CO2 emissions and their company’s overall environmental impact, or since February 2007, some of the respondents’ businesses have actively taken steps to reduce their environmental impact and so are less concerned as a result. If complacency has set-in, it’s imperative that this doesn’t continue as IT professionals need to ensure that their IT strategies are closely aligned with their organisations’ green agendas.”

Most of the 100 respondents believe more needs to be done to persuade UK companies to reduce their negative impact on the environment, however there are mixed ideas about the type of measures required. 27% suggest that financial incentives alone are required, 22% would favour a green education programme while 20% feel that financial incentives together with legislation and a ‘green’ education programme is the answer. Just 12% believe that legislation alone would encourage businesses to become more eco-friendly with the remaining respondents suggesting either a combination of financial incentives and a green education programme or legislation and financial incentives. Only one respondent, an IT manager from a manufacturing company, did not know what measures companies should undertake to become more environmentally-friendly.

Munns comments, “IT professionals can play a vital role in helping to reduce organisations’ negative impact on the environment from introducing low carbon and high efficiency technologies through to educating colleagues on how to minimise energy waste whilst using technology.”

Interestingly, 89% of those surveyed revealed that they are interested in implementing document management technology due, in part, to its environmental benefits. This is despite the survey findings indicating that just 86% of IT professionals are concerned about their companies’ environmental impact.

Munns adds, “It is not surprising that the environmental benefits of document management are some of the reasons for organisations wanting to implement these systems. Document management replaces paper-based processes with electronic procedures, reducing both paper consumption and CO2 emissions. In addition to its environmental benefits, document management makes sound business sense as it cuts costs, improves cash flow, enhances efficiency and frees-up storage space.”


Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Monday, July 28, 2008

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2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

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PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
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5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
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6.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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