NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
The findings of a survey by document management software company, Version One, highlight that senior IT professionals are feeling increasingly unconcerned about the impact their businesses are having on the environment. According to the survey, 86% of senior IT professionals are concerned about the negative impact their company is having on the environment, down 12% compared with an identical survey carried out by Version One in February 2007. Version One carried out the research with 100 senior IT professionals (IT directors and managers) across a range of UK public and private sector organisations.
48% of respondents said that they were very concerned about their company’s environmental impact compared with 56% in February 2007. In Version One’s latest survey, 12% admitted they were not concerned about their company’s environmental impact, compared with just 1% in the 2007 survey, with some sceptics suggesting that the British Government is pushing green agendas simply to raise revenue. One respondent, an IT manager in a large healthcare organisation, questioned “What impact on the environment?” The remaining 2% of respondents didn’t know whether they should be concerned or not!
Lynne Munns, General Manager of Version One, says, “It’s clear that the majority of IT professionals remain concerned about the impact their organisations are having on the environment. However, the latest survey findings also suggest one of two things. Either IT professionals are becoming more apathetic about green issues and the role they can play to help reduce CO2 emissions and their company’s overall environmental impact, or since February 2007, some of the respondents’ businesses have actively taken steps to reduce their environmental impact and so are less concerned as a result. If complacency has set-in, it’s imperative that this doesn’t continue as IT professionals need to ensure that their IT strategies are closely aligned with their organisations’ green agendas.”
Most of the 100 respondents believe more needs to be done to persuade UK companies to reduce their negative impact on the environment, however there are mixed ideas about the type of measures required. 27% suggest that financial incentives alone are required, 22% would favour a green education programme while 20% feel that financial incentives together with legislation and a ‘green’ education programme is the answer. Just 12% believe that legislation alone would encourage businesses to become more eco-friendly with the remaining respondents suggesting either a combination of financial incentives and a green education programme or legislation and financial incentives. Only one respondent, an IT manager from a manufacturing company, did not know what measures companies should undertake to become more environmentally-friendly.
Munns comments, “IT professionals can play a vital role in helping to reduce organisations’ negative impact on the environment from introducing low carbon and high efficiency technologies through to educating colleagues on how to minimise energy waste whilst using technology.”
Interestingly, 89% of those surveyed revealed that they are interested in implementing document management technology due, in part, to its environmental benefits. This is despite the survey findings indicating that just 86% of IT professionals are concerned about their companies’ environmental impact.
Munns adds, “It is not surprising that the environmental benefits of document management are some of the reasons for organisations wanting to implement these systems. Document management replaces paper-based processes with electronic procedures, reducing both paper consumption and CO2 emissions. In addition to its environmental benefits, document management makes sound business sense as it cuts costs, improves cash flow, enhances efficiency and frees-up storage space.”
Published: Monday, July 28, 2008
4.) | PEC Telecom Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more) |
5.) | Pointel Voice Self Service Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice... (read more) |
NEXTGEN-TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
Bharat Parshotam Head Direct Delivery Absa |
Nathalya Wani Sabu Executive Vice President PT. Bank Central Asia, Tbk |
Aymen Ismail Head of Customer Engagement Solutions smart Europe GmbH |
Sindhu Porwal Deputy Vice President ICICI lombard |
Emmanuel Omoike Team leader QPhoto Pty |
Ben Oxford Head of Digital Crisis Support Services Lifeline WA |
Pooja Raiyani Vice President ICICI Lombard GIC Ltd |
Danny Singer Founder& Chief Product Officer Noetica |
Nuryanto - Head of CSM Operation Bukalapak |
Bill Quiseng Chief Experience officer Bill Quiseng dot com |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall