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Industry Research : Just Over 4 Billion Robocalls in January Mark 3.7% Monthly Increase, Says YouMail Robocall Index

#contactcenterworld

Americans received just over 4 billion robocalls in January, an increase of approximately 3.7% over December. In January, robocalls averaged 129.5 million calls/day, or roughly 1,500 calls/second, down 2% from 124.8 million calls/day and 1,445 calls/second in December. While it is very early in the year, this is a pace of over 48 billion robocalls for 2021, which would be greater than every year except 2019.

These latest monthly figures come from YouMail, a robocall blocking app and call protection service for mobile phones.

"Robocall volumes appear to be resuming their slow journey back toward their pre-pandemic levels," said YouMail CEO Alex Quilici. "As call centers continue to open more widely, it's not surprising that robocalls are increasing."

January 2020 Saw An Increase in Scam Calls

In January, scam calls and telemarketing calls combined continued to account for roughly 60% of the month's total robocall volume, similar to past months. Unfortunately, the total number of scam and telemarketing calls exceeded 2.3 billion calls for the month, a very substantial number of likely unwanted and/or illegal calls.

Top Illegal Robocalls in January 2020

The leading illegal types of robocalls in January continued to be those involving Car Warranties and Health-Related Scams. Warranty Scams in particular notched almost 100 million more calls in January than December.

Rank: Type of Scam: Estimated January Robocalls: Summary of Scam

1
Warranty Scams
265 million (+96m)
Scam payments/illegal solicitations

2
Health-Related Scams
179 million (-33m)
Identify theft/scam payments/illegal solicitations

"Winners" in January 2020

The cities, area codes and states with the highest volumes of robocalls in January were similar to what we've seen over the past few months. The biggest changes were Baton Rouge, Louisiana overtaking Macon, Georgia as the city whose residents get the most calls per person, and Tennessee replacing South Carolina as the state whose residents get the most calls per person.

Cities with the Most Robocalls:

Atlanta, GA (162.0 million, -3%)
Dallas, TX (142.0 million, -1%)

Cities with the Most Robocalls/Person:
Baton Rouge, LA (32.8/person, -1%)
Macon, GA (32.6 /person, -3%)

Area Codes with the Most Robocalls:
404 in Atlanta, GA (69.7 million, -2%)
214 in Dallas, TX (53.7 million, -1%)

Area Codes with the Most Robocalls/Person:

404 in Atlanta, GA (57.0/person, -2%)
215 in Macon, GA (32.8/person, -1%)

State with the Most Robocalls:
Texas (444.9 million, -2%)
California (353.8 million, -1%)

State with the Most Robocalls/Person:
Tennessee (23.7/person, +14%)
Alabama (23.5/person, +6)

These data are provided by YouMail, a call protection app for mobile phones.

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About YouMail, Inc.:
YouMail, Inc. provides imaginative, intelligent, cloud-based telecommunication services. The YouMail Robocall Index™, which since its launch in in September 2015 has emerged as the nation's definitive source on robocalling data for telecom carriers, smartphone and app companies, and public policymakers. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded.Company Profile Page

Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Friday, February 12, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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