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Industry Research : Lower IT-BPO Export Growth Target For Fiscal Year 2016

The National Association of Software & Services Companies (Nasscom), the trade body of the Indian information technology (IT) industry, has marginally lowered the export growth estimates of the sector to 12-14% for Fiscal Year 2016 when compared to the current fiscal’s range of 13-15%. Citing the global macro-economic challenges in terms of currency volatility and recession in Europe, Nasscom has projected that the IT-BPO exports would touch around $110-112 billion for FY 2016.

At the inauguration of the annual Nasscom leadership forum, president R Chandrasekaran said the concerns are mainly with regard to economic fluctuations in different economies. "The way Europe, Russia, Brazil and others, on which a lot of hope had been pinned on, is slowing down. If there is slowing down of the economy and degrowth in some countries like Europe, then there is less money available in the IT sector," he said.

Even for FY 2015, the exports from Indian IT industry, hit by currency volatility, is expected to reach only the lower end of the guidance. The exports in FY15 is expected to touch $98.5 billion - a growth of 12.3% in reported currency terms while in constant currency it is 13.1%.

Chandrasekaran added, "We have come to lower end of the guidance, but nevertheless, it is a phenomenal growth given the base. We are confident of meeting the 2020 target of $300-billion industry size."



According to Nasscom, the global technology spending is expected to maintain growth in 2015.

The total industry size, which includes both hardware and e-commerce, is expected to aggregate at $146 billion for FY15 against the $130 billion in FY14. According to Nasscom, there is an uptick in high value added services like engineering services and product development whose revenue was nearly $20 billion.

For FY15, Nasscom has projected that the engineering Reasearch & Development services, product engineering and software to be some of the outperforming segments. The US, APAC, telecom, manufacturing and emerging verticals are some of the high growth areas.

The domestic IT market is expected to grow by 14% in US dollar terms to touch $48 billion for FY15. Nasscom said the stable government with a technology focused growth agenda is boosting technology adoption in the domestic market.

The industry, which accounts for 9.5% of the country’s GDP and 38% of the total exports, saw its employee base cross 3.5 million - an addition of 230 000 in FY 2015. This is besides the indirect employment of over 10 million.

According to the industry body, there is a need for diverse skill sets and vertical specialists driving greater lateral hiring. Nasscom vice-chairman BVR Mohan Reddy said that the biggest challenge for the industry is the skill set mismatch and they are working towards mitigating it.

Nasscom also highlighted the strides made by the startup community in India. There are 3,100 start-ups in India with over 800 being created every year. These are largely in the areas like internet of things, big data & analytics, augmented reality, cloud computing, health, hardware, education etc, it noted.


About NASSCOM:
Company LogoNASSCOM is the trade body and chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1200 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software development, software services, software products, consulting services, BPO services, e-commerce & web services, engineering services offshoring and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 2.24 million professionals.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Tuesday, February 17, 2015

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2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

6.) 
Pointel

Genesys Workforce Management
WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
(read more)

7.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
 

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