Industry Research : Malaysia Attracts Contact Centres
The contact centre industry in the Asia-Pacific is expected to see a compound annual growth of 8.7% between 2009 and 2016 with Malaysia and the Philippines as the region’s key markets.
Interactive Intelligence Inc executive vice-president Gary R. Blough said an analysis by Frost & Sullivan showed that the industry in Malaysia and the Philippines would grow by 14.3% yearly.
This growth would be supported by Western companies relocating their outsourced jobs from India to Malaysia and the Philippines, he told Bernama in an interview. — Bernama
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Does Your Business Need?
More Editorial From Interactive Intelligence
Published: Tuesday, December 6, 2011
AssisTT, serving in 20 cities and 25 different centers throughout Turkey with approximately 10 thousand employees, is a customer contact point. It also serves as a strategic companion to many public o...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every st...
|Sutherland Global Services|
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Ma...