Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Johnathon Bear
Head of Service Experience, Airline Global Customer Care
Jamie Stewart
Marketing Manager
Manuel Cabral
VP - Business Development
Tracy Hays
Director, Customer Service
Via Rahma
Assistant Vice President

Industry Research : More Canadian Companies Searching Globally for Talent

More Canadian employers are turning to offshore staffing to fulfil their human resources needs, according to a study commissioned by Randstad Technologies and IBM Canada.

The study, which focused on IT staffing trends, shows that close to half of survey respondents say they are currently using offshoring, while only one-third provided the same response in 2009 and 2010. Global resourcing is most prevalent among large organizations and those with multinational operations, according to the survey. These companies cite cost reductions as their number one reason for using offshoring, followed by access to skill bases and 24/7 services.

The most common IT jobs for which companies use offshore resources include application development, help desk, data and database management, and server systems.

Companies Not Sure if Trend Maintained

Stacy Parker, Randstad executive vice president of marketing & communications, says the issue of global resourcing became a high priority topic among chief information officers of Canadian companies a few years ago, prompting more investment in offshore staffing. Parker notes that although some companies have turned to global resourcing to find talent not available locally, the most commonly outsourced types of jobs are the lower-skilled ones.

"Call centre, help desk, tech support—those are really the primary jobs that we saw offshored, and that talent is available here in Canada," Parker says. That might be part of the reason why many companies surveyed indicated less certainty as to whether they will continue to use global resourcing compared to the past.

"There’s a realization that more important than ever is the talent that an organization can attract, and if the outside world sees you investing in your own people … you’re building a stronger, more attractive company," Parker says. She says many Canadian companies are now "near-shoring"—setting up call centres in places like Nova Scotia, New Brunswick, and even Calgary. "It’s a strong sign that we want to invest more in the future in Canadian positions, so I’m very optimistic about what this is telling us."

‘Two-way street’

Jeremy Leonard, research director for the Montreal-based think-tank Institute for Research and Public Policy, says offshoring out of Canada "is actually a two-way street." Referring to the industry as a whole, Leonard says companies are offshoring certain activities, but also bringing in some others.

"What seems to be happening in the world is this kind of realignment of activities in the production process that are moving around geographically to places where they can be done most cost effectively or most conveniently. That doesn’t always mean that things are leaving Canada," he says.

He cautions that companies should consider total cost rather than just labour cost when thinking about offshoring, as there are issues of capital equipment as well as protection of intellectual property, among others. Companies should also judge whether offshoring is suitable for their market, as sometimes being far away from the customer can actually be a cost itself.

Rising labour costs in countries considered to have low labour rates is also a concern. "In China, I know the wages are typically rising at 25, 30, 40 percent per year," he notes. "That’s on a low base, but those growth rates add up over time, so 10 years from now I wouldn’t predict that the cost of labour in China would be equal to Canada, but the gap is going to be a lot smaller than it is today."

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Wednesday, May 2, 2012

Printer Friendly Version Printer friendly version

2023 Buyers Guide Translation Services

101 translations

Since 2002 101translations has been providing fast, reliable and cost-effective language translation services for a wide range of industries, including major players in the contact centre market. Our professionals have experience with the translation of materials such as training videos and interactive courses, conversation transcripts, legal documentation, websites, and much more.

We work into every language in the world, from Abkhazian to Zulu.

OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

(read more)

Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.

About us - in 60 seconds!

Join Our Team

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 2 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =