Industry Research : Negros Occidental Should Benefit from Growth in ICT-BPO Industry
Negros Occidental Governor Alfredo Marañon, Jr. yesterday expressed elation over recent reports from international news networks that the country is now the "call center capital of the world", a press release from Capitol said. GO FOR GOLD AND REPRESENT YOUR NATION! The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The British Broadcasting Corp. and the US-based Cable News Network rendered a series of features recently citing the 30 to 35 percent growth of the country’s Information and Communications Technology-BPO sector, while that of India, that used to be known as the call center capital, shrunk to an all-time low of only between 10 to 15 percent.
The same reports indicated that most American firms prefer the Philippines as destination of locators because the country is the second biggest English speaking nation after the US.
"This only shows that our ICT Utilization Program under the Negros First is in the right direction. With this steady rise in the demand for call center agents and state-of-the-art ICT complexes in the country as new economic zones, then Negros Occidental must benefit from this positive trend," Marañon said.
Negros Occidental and its capital, Bacolod City, are among the Top 3 destinations for ICT-BPO locators in central Philippines, and Marañon said all the more that the local government, like the province, must provide a conducive business environment that will not only encourage the private sector to invest, but also respond to the call of the national government to promote PPPs or, the public-private sector partnerships.
Marañon had initiated the establishment of the Negros First CyberCentre, a modern IT facility that is intended to eventually transform the historic Paglaum Sports Complex into a mini "Silicon Valley".
The establishment of the Cyber Centre is expected to generate indirect employment opportunities to Negrenses and more direct jobs for call center agents, the press release said.
The ground floor of the NFCC offers 105 commercial spaces but to date, more than 120 potential concessionaires are lining up to rent, while the second and third levels are intended for ICT-BPO locators, Marañon told Sangguniang Panlalawigan members in a briefing he made late last week with ICT volunteer-consultant and Bacolod City councilor Jocelle Batapa-Sigue.
Marañon said the target of completion for the CyberCentre is in December 2013 at the earliest, although the Sanggunian is yet to approve the additional loan for its phase two, the press release added.
Posted by Veronica Silva Cusi, news correspondent
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Today's Tip of the Day - Telephone Numbers
Published: Monday, May 6, 2013
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungar...
|Hinduja Global Solutions Ltd.|
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24...
|Intelenet Global Services|
Intelenet Global Services is an Information Technology Enabled Services (ITES) provider delivering contact center and business process outsourcing (BPO) services to global clients. The company provide...