Industry Research : Noble Systems’ Contact Center Survey Reveals Danger of Data Loss
Noble Systems Corporation, a global provider in unified contact center technology solutions, announces the results of its latest survey of North American contact center operations, revealing that more than 20 percent of participating firms would lose all customer data and proprietary information in the event of a natural or accidental catastrophe that compromised the physical infrastructure of their facility.
"Business continuity is an ever-present concern inside the contact center, especially with the growing adoption of data-driven technology solutions," said James K. Noble, President and CEO of Noble Systems. "That’s one of the reasons we give our users several choices for data redundancy and recovery solutions, with on-site, remote and hosted platforms. No other provider offers the same flexibility, feature functionality or innovative premise/cloud hybrid options."
According to the Open Security Foundation, more than 112 million individual records containing personally-identifying information have been lost so far in 2011. Moreover, the National Archives and Records Administration reports that more than 90 percent of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. INVITATION We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
Conducted in the first quarter of 2011, the survey sought input from contact center managers about their businesses. The survey received responses from more than 400 companies from locations across North America that service a variety of sectors including collections, travel, health care and more.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Research
More Editorial From Noble Systems
Published: Friday, May 13, 2011
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...