Industry Research : Nuisance Calls Top the List of Most Irritating Things about Modern British Life
Nuisance calls top the list of common gripes of Brits battling against the tide of everyday modern life, a new study suggests.
Cold calls are even more annoying than being kept on hold, anti-social people on public transport, litter louts and feckless dog owners, the survey from Tandem bank found.
Other aspects of modern life making us 'see red' include being passed around different people within calls centres, being lumbered with unexpected fees and charges and companies ignoring loyal customers.
Modern technology also seems to be causing endless strife, with 41 per cent believing having no internet connection is the most stressful aspect of modern life.
In a survey of over 2,000 people, 77 per cent said nuisance calls about injury claims or PPI compensation was the most annoying feature of life in twenty-first century Britain, Tandem Bank said.
One in five of us receive a cold call every day from a claims management company (CMC), according to a new report.
The majority of these calls are to do with payment protection insurance, motor claims such as for a whiplash injury, and accidents in a public or work place.
These companies are ‘bombarding people with cold calls, emails, letters and text messages’ and ‘clearly contributing to be the bane of many people’s lives,’ according to a recent report from Axa.
Around half of the 2,131 consumers asked by Axa said they think the regulations around CMCs need to be significantly tightened up.
Two thirds think cold calls from CMCs should be made illegal, and 55 per cent said they had seen no difference in the number of calls from CMCs they received in the past year.
Rowan Adams of Tandem Bank said: 'Our study into what grinds the gears of Brits shows that many of the high street banks are guilty of rubbing people up the wrong way with being kept on hold on the phone, unexpected fees and charges and misleading offers all featuring highly in the top 25.
'We put bad banking behaviour to the test by rigging up a pub in North London with hidden cameras, replacing the bar staff with bank clerks and capturing the reactions of punters as they were put on hold as they waited for drinks, transferred to various team members and charged excessive fees on orders.
'As you would expect it didn't take long before customers were seeing red.'
While companies test our patience, modern technology is also at the heart of many a gripe, the research reveals.
Losing internet connection is the top tech-related gripe, but is followed closely by people listening to music loudly through head phones on public transport.
Thirty-four per cent said automated phone systems are the most annoying part of everyday life, while 33 per cent said they went into meltdown when their laptop or computer crashed.
Faced with the relentless march of 'social media platforms', 33 per cent said they found people boasting on social media irritating, the findings suggest.
Twenty-nine per cent of people see red when faced with people taking 'selfies'.
Below nuisance calls, the second most annoying aspect of UK life was people not clearing up after their dogs.
In other cleanliness and hygiene matters, thirty-nine per cent said litter louts make them want to curse.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, April 1, 2016
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