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Industry Research : Nuspire Security Experts Witnessed Significant Increase in Exploit Activity with Two New Vulnerabilities in Q3

#contactcenterworld, @mrb_pr

Nuspire, a managed security services provider (MSSP), announced the release of its 2021 Q3 Quarterly Threat Landscape Report. Sourced from 90 billion traffic logs, the report outlines new cybercriminal activity and tactics, techniques and procedures (TTPs), with additional insight from its threat intelligence partner, Recorded Future.

In Q3 2021, Nuspire security experts witnessed an 82.6% increase in exploit activity, including a spike in activity against newer vulnerabilities; ProxyShell and ProxyLogon, which are two particularly aggressive vulnerabilities affecting Microsoft Exchange Servers.

"The identification of these newer vulnerabilities is a reminder of the importance of patching systems," said J.R. Cunningham, Nuspire’s Chief Security Officer. "There are thousands of unpatched systems out in the wild that these vulnerabilities are targeting. This is a prime example of threat actors consistently finding the low hanging fruit that is a result of not patching your systems."

Additional notable findings from Nuspire’s 2021 Q3 Threat Landscape Report include:

  • -71% decrease in VBA Agent Activity, likely due to threat actors re-tooling payloads in preparation for the Q4 2021/ Q1 2022 Holiday Season

  • Two previously unseen botnets have made their way into the top 5 most active in Q3. (XorDDOS and BadRabbit Botnets)

  • SMB & SSH Bruteforcing lead again in highest witnessed exploitation attempts in Q3

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Friday, December 10, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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