Rudimentary attacks, such as intrusion attempts, information gathering, and policy violations pose the greatest risk to midsized organizations, according to a recent cyber threat report by eSentire, Inc., a pure-play Managed Detection and Response (MDR) provider.
Produced by eSentire’s Threat Intelligence team, the "2016 Midmarket Threat Summary Report" provides an overview of the cyber threats investigated by the eSentire Security Operations Center (SOC) in 2016. The report addresses three key areas: threat types, threat volume, and attack types. The analytical assessment includes visual data analysis, written analytical evaluations, practical recommendations, and key analytical assumptions, providing threat perspective for business leaders in small and midsize enterprises, and actionable takeaways to help leaders strategically reduce the risk of cyber attacks.
"In 2016, the eSentire SOC detected almost 5 million attacks across hundreds of primarily small to medium organizations, spanning multiple industries," said Viktors Engelbrehts, director of threat intelligence at eSentire. "Cybercriminals are attracted to easy targets because they are low risk, high reward, and require little effort to execute. However, available evidence suggests that the majority of opportunistic cyber-attacks against mid-sized businesses can be prevented by applying basic best practice security principles."
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The eSentire Threat Intelligence team used data gathered from 1,500+ proprietary network and host-based detection sensors distributed globally across multiple industries. Raw data was normalized and aggregated using automated machine-based processing methods. Processed data was reviewed by a visual data analyst applying quantitative analysis methods. Quantitative intelligence analysis results were further processed by a qualitative intelligence analyst resulting in a written analytical product.
"Defending against evolving threats has never been more important for midsized organizations working to guard against financial and reputation-based risk. By addressing the recommendations listed in eSentire’s 2016 Midmarket Threat Summary Report, business leaders will be equipped to disrupt threat opportunities, as opposed to remediating financial damage caused by attacks," said Mark McArdle, eSentire CTO.
Published: Monday, May 1, 2017
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Centrical Business Continuity & Remote Work Solutions
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In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to
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|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
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As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
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CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
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Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
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Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.
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|12.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
|14.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.