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Industry Research : SaaS-Based Conferencing Drives UC Applications Market

New data from TeleGeography partner Synergy Research Group show that the Unified Communications (UC) applications market grew 11% between Q2 2010 and Q2 2011.

According to Synergy’s Unified Communications Applications Research Service, this growth was largely attributable to a 27% increase in revenues from the desktop conferencing market segment. The desktop conferencing segment itself is being driven by one of its sub-segments, Software as a Service (SaaS)-based web conferencing. SaaS-based revenues increased 33% between Q2 2010 and Q2 2011 and now account for 36% of all UC applications revenues. Cisco commands the majority of the SaaS-based web conferencing market, holding a 58% share in Q2 2011, up from 54% a year ago. Both Citrix and Microsoft, which hold the number two and three positions in the sub-segment, lost market share in Q2 2011. Other unified communications market segments have not fared as well. Revenues from contact-centre services grew modestly, while unified/voice messaging revenues declined.

The Asia-Pacific region still accounts for only 15% of the global UC applications market, but growth has been far stronger than in other regions. Asia-Pacific UC revenues grew 18% between Q2 2010 and Q2 2011. Cisco has done particularly well in this high-growth region, improving its market share by eleven percentage points over the last four quarters. Worldwide, Avaya remains Cisco’s closest rival, followed by Microsoft and Alcatel-Lucent.

‘Conferencing has quickly become an accepted way of conducting business meetings, with a key driver being the need to reduce travel and business expenses,’ said Synergy Research Group’s Jeremy Duke. ‘The wide availability and acceptance of SaaS-based applications has also been a strong driver of market growth. We forecast that annual revenues from SaaS-based web conferencing will double over the next five years.’

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.telegeography.com

Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Saturday, September 10, 2011

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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