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Industry Research : Semafone Predicts New Onslaught of Cyber-attacks in 2018

#contactcenterworld, @realwire

Semafone, a provider of data security and compliance solutions for contact centres, sees trouble ahead for companies which don’t have their cyber security in order – but also predicts that new regulations will have a positive impact on the market. CEO Tim Critchley, global solutions director Ben Rafferty, and head of information security Shane Lewis, share their top five predictions for 2018.

1) Mainstream breakthroughs for futuristic technologies

The rise of AI, robots and autonomous vehicles will continue at a rapid pace. Voice assistants and their interaction with connected devices and IoT will result in spoken commands outstripping traditional keyboard interactions for the first time in the home – and in business before too long. Legitimate uses may even materialise for cryptocurrencies, spoiling the fun for the speculators.

2) Hackers will go into overdrive

Cyber criminals will increasingly use artificial intelligence and machine learning to create automated attack systems that learn how to defeat security barriers as they spread.

IoT devices and autonomous vehicles will be the subject of DDoS (Distributed Denial of Service) attacks of ever increasing ferocity and duration.

Default security on most connected devices across the world remains weak and in 2018 another global malware or ransomware attack, similar to WannaCry, will hit the headlines simply because companies and organisations still do not adequately patch their systems.

3) Cyber security will become a government priority

Cyber security will become a consumer protection issue and governments around the world will be forced to regulate the connectivity of consumer devices in the same way that they do today for electrical connections and battery power.

In the US, we may finally see culpable senior executives sent to jail. The Data Security and Breach Notification Act will enforce custodial sentences for white collar crimes relating to data breaches. And if leaks in the US in 2017 are anything to go by - from 200m Republican voter records to 33m Dun & Bradstreet records - it could be a dramatic year.

4) The regulators will show their teeth

Some large fines will be imposed on organisations in Europe or the US as a result of a breach of the General Data Protection Regulation (GDPR), particularly if an organisation fails to meet its obligations on transparency and covers up a breach. That said, it is unlikely to be the 4% of global turnover often mentioned in relation to GDPR. Regulators such as the ICO in the UK will want to help educate industry on their new data protection obligations rather than punish them straight away.

5) The security skills gap will widen

The downside of the GDPR is that the need for organisations to appoint a chief data officer will draw many skilled security professionals away from the coalface and into compliance and privacy management roles, widening the skills gap for CIOs and CISOs still further.

Tim Critchley, CEO, commented: "We’re seeing an increasingly complicated compliance landscape that has to take into account the advance of technologies in the AI and IoT fields, along with new sectors such as the crypto currency market. Regulators are having to race to keep up, but there’s no doubt that the GDPR in Europe, along with the Data Security and Breach Notification Act in the US, will make a huge difference to the security of customer data. We are optimistic that 2018 will be the year when organisations at last start doing what they should have been doing already – taking information security seriously."

#contactcenterworld, @realwire


About RealWire:
Company LogoRealWire is an online press release distribution service with over 10 years of expertise and is first choice for many of the UK’s top digital PR and internet marketing professionals. RealWire has been the UK’s leading innovator in press release distribution introducing a Social Media News Release option in 2007 and its patent pending targeting system, PRFilter, in 2010.
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Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Monday, September 3, 2018

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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