Industry Research : ShopperTrak Advises Retailers on Busiest Christmas Shopping Days
ShopperTrak has identified 28th and 27th December as the first and third busiest shopping days respectively in this year’s holiday calendar. Unsurprisingly the final Saturday before Christmas, 21st December, takes the second spot, with the remaining two pre-Christmas Saturdays in fourth and fifth position. These predictions mirror foot traffic patterns across retail stores in 2012 and highlight an appetite amongst UK shoppers for post-Christmas bargains.
Many predict that this will be the busiest Christmas since the recession began, meaning retailers must be prepared to provide excellent customer service throughout the season in order to reap the rewards. Recent research from Verdict has estimated that consumers will spend at least £2 billion more than in 2012, with ICM Research predicting an unwavering appetite for bricks and mortar shopping this year. Having the right resources available, in the right places at the right times will be crucial to enable retailers to capitalise on their busiest shopping days.
"Planning for Christmas must be based on fact rather than intuition, and monitoring our stores’ foot traffic and conversion rates have become invaluable KPIs for us", says Ivar Campbell Cole, Project Manager at Thomas Sabo. "Having access to this data on a daily basis enables us to react quickly and make the changes necessary to ensure that traffic is converted to sales as efficiently as possible. ShopperTrak’s Power Hours report, for example, clearly highlights our greatest opportunities to sell, meaning that store managers have the right staff in place at peak times and can allocate resources to less core tasks during quieter periods – both essential elements of operational planning over the festive period."
"Consumer confidence is on the rise and 2013 looks set to be a happier Christmas for us all. Conversion rates during the holiday season are traditionally very high with most people intent on shopping rather than browsing,’’ said Bill McCarthy, CEO of ShopperTrak in Europe and the Middle East. ‘‘Retailers need to understand and manage to how many people are entering their stores, how they are browsing and whether their needs are met adequately in order to respond to longer opening hours and larger crowds. A combination of perimeter and interior analytics can help them to make better decisions around staffing, scheduling, marketing and advertising, ensuring that shoppers have the best possible experience during this holiday period.’’
As a provider of people counting technology and foot traffic analysis, ShopperTrak is able to harness data from across the global retail landscape and has made predictions for the top ten busiest shopping days across the US and Europe. While holiday shopping patterns differ across Europe, France and Germany share almost exactly the same top ten traffic days, with only their ranking differing slightly. Spain however, will see its busiest shopping day land on the 4th January 2014 due to the traditional celebration of the Epiphany.
Today's Tip of the Day - Anticipate Volatility
More Editorial From ShopperTrak
Published: Tuesday, October 1, 2013
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...