Industry Research : Survey Reveals Widespread Exposure to Non-Compliance Risk
Noble Systems’ North American Contact Center Survey Reveals Widespread Exposure to Non-Compliance Risk
Almost 40 percent of respondents operating without any software, training or other resources to ensure compliance with state and federal regulations
Noble Systems Corporation, a global provider of unified contact center technology solutions, today announced the results of its latest survey of more than 400 North American contact center operations, revealing that almost 40 percent of respondents have yet to implement a process or engage a partner dedicated to helping them remain compliant with State and Federal regulations that govern customer contact activities.
Of the 445 total participants in the survey, 42 percent rely on solutions and resources provided by a contact center software provider, while just over 18 percent manage compliance efforts through a third party entity. The remaining group – almost 40 percent of those surveyed – reported no proactive compliance resources or services of any kind.
Conducted in the second quarter of 2012, the survey sought direct input from contact center managers about their businesses. The survey received responses from companies located across North America that service a variety of sectors including accounts recovery, travel, health care and more.
"Noble Systems is an advocate for the contact center industry and a leader in compliance technology and training," said James K. Noble, President and CEO of Noble Systems. "Our technology platforms offer industry-leading features for data security, Do-Not-Call, FDCPA and TSR compliance, prior consent rules, wireless call management, and more. In addition, our ‘PCI-ready’ offerings are designed for fast, efficient integration to help companies build a compliant environment and achieve PCI Compliance Certification."
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Published: Wednesday, June 20, 2012