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Industry Research : Televerde Surveys Find That Corporate IT Security Concerns Recognize No Borders

Organizations in the U.S. and Canada express similar concerns about IT security breaches and rate security as a significant ongoing priority, according to separate research studies completed by Televerde, a premium provider of outsourced business-to-business customer acquisition solutions and actionable marketing intelligence. The company recently completed a Canadian survey on behalf of Channel Management International (CMI), then compared data from U.S. companies with similar demographics to compare and contrast the Canadian results. All respondents were IT professionals with decision-making for new technology acquisitions.

Most significantly, the research identified the following common key areas of concern: protecting wireless devices used by employees within and outside of the enterprise that may threaten an organization’s data; compliance with security regulations such as Sarbanes-Oxley, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), and the Health Insurance Portability and Accountability Act (HIPAA); spam filtering and control, among others; and Internet security, including virus protection.

Neither American nor Canadian companies feel confident in their attack response and prevention measures. One in four respondents expressed an immediate need to strengthen IT security, and none rated their ability to protect against external and internal threats as a strong point.

But IT decision-makers on both sides of the border are responding by making security issues a priority. More than 75 percent of participants plan to spend at least $75,000 for security technology investments in the next 12 months.

Televerde also found that regulatory compliance as a driver of IT initiatives affects Canadian companies to a greater degree than their American counterparts. More than half of Canadian respondents said regulatory issues, such as Sarbanes-Oxley or PIPEDA regulations, factored into security decisions as compared with only 30 percent for American firms. Increasing pressure to become compliant is causing organizations to drop their “wait and see” attitude in favor of adopting tighter IT security measures.

Email spam continues to pose a security challenge for every organization in the Televerde surveys. More than two-thirds said that spam is a problem and that their current anti-spam solutions are not effective. Moreover, on average, four out every five companies are actively addressing the issue through planned purchases or upgrades.

“As the lines continue to blur between external and internal communications in the global supply chain, the importance of addressing and closing security gaps in both small and large enterprises has become a major responsibility for all,” explained Televerde’s President and CEO, James H. Hooker. “We need to do everything possible to avoid the ‘butterfly effect,’ whereby an initial small security breach could cascade and cause have devastating effects, such as the theft of sensitive customer data.”

The Canadian survey is “a very important study because it not only highlights the status of security in our activities, but also helps to identify the areas for immediate action,” said John Reid, president of the Canadian Advanced Technology Alliance. “Without the ability to prioritize, we would be paralyzed by fears of small as well as significant threats.”

Today's Tip of the Day - Promotions & Incentives

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Published: Thursday, September 27, 2007

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2024 Buyers Guide Telecoms


Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.


Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

Scopserv Integrated Services

The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system


Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

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