Industry Research : The 100 Best and Worst Companies for Customer Service
#contactcenteworld GO FOR GOLD AND REPRESENT YOUR NATION! The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Few of our readers will be surprised to see how poorly the "big six" energy suppliers performed in a recent Which? customer service survey, with all six companies ranking in the bottom 20, out of 100 major companies.
Npower came in last place, while rival Scottish Power came second to last. Telegraph Money has received hundreds of complaints about both suppliers, as well as some of the other energy providers.
In response, we launched an Energy Shambles Watch campaign to improve appalling customer service standards across the industry. You can follow our updates on the campaign by signing up to our weekly newsletter here.
British banks and building societies fared better in the survey of more than 3,500 consumers, with First Direct winning.
The internet and telephone banking offshoot of HSBC has long had a strong reputation for customer service, and repeatedly won in similar polls.
Internet-only bank Smile, a brand under the Co-operative Bank, also performed well coming joint 14th out of 100.
In the supermarket sector, Waitrose and Marks & Spencers were both rated in the top 10 for customer service this year, while the Co-operative Food and Lidl were two of the worst rated.
The full list of all 100 major companies rated in the Which? annual customer service poll is available online.
The best and worst companies in 2013
For comparison, these are the best and worst companies from last year's customer service survey.
Top five: Lush - 88p%; Lakeland - 85%; First Direct - 84%; John Lewis - 82%; RAC - 82%
Bottom five: TK Maxx - 62%; 99% Stores - 62%; TalkTalk - 59%; Npower - 59%; Ryanair - 54%
Posted by Veronica Silva Cusi, news correspondent
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Today's Tip of the Day - Communication Is Key
More Editorial From Which?
Published: Monday, August 4, 2014
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...