Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Industry Research : UCC Service Providers to Include Hybrid Offerings to Penetrate Globally All Industry Segments

#contactcenterworld, @Frost_Sullivan

The rapid evolution of Unified Communication and Collaboration (UCC) technology from on-premises to cloud services, hardware to software, and point products to integrated solutions suites is enabling businesses to quickly roll out new capabilities. Cloud services are expected to dominate in the future; however, to penetrate all market tiers and industry segments, UCC service providers will need to offer competitive hybrid offerings. Global UCC industry revenues from the services segment are likely to rise from 59.9% in 2018 to 66.5% by 2020, while the platforms and endpoints segments are forecast to decline from 20.9% and 19.2% to 16.4% and 17.1%, respectively. Total global UCC revenues will increase from $34.64 billion in 2018 to $40.77 billion in 2020.

"Advanced solutions such as AI, software-defined networking (SDN), and Internet of Things (IoT) are emerging crucial purchase factors," said Robert Arnold, Principal Analyst, Digital Transformation. "Therefore, organizations, particularly small- and medium-sized companies, are adopting Anything-as-a-Service (XaaS) capabilities so they can consume advanced functionality more affordably."

Frost & Sullivan's recent analysis, Global UCC Industry Outlook, 2019, analyzes the potential of different segments of the market in terms of revenue and user growth. It studies the evolving technologies and business models and their implications for vendors, service providers, and end customers. It also presents the features and capabilities that customers are seeking in various UCC applications and covers key purchasing factors.

"User and customer experience continue to drive UCC adoption, utilization, ROI, and stickiness," noted Arnold. "Service providers will aim to provide high levels of customization to ensure their solutions deliver the greatest user and business benefits. Key R&D areas include team collaboration, Communication Platform-as-a-Service (CPaaS), video conferencing, AI, automation, and workflow integration, which are expected to enhance the efficiency of individuals and teams."

Successful UCC service providers will look to make the most of the growth opportunities presented by:

- Developing a broader communications and IT services portfolio, and employing a more consultative approach and broader partner ecosystem that will be keys to provider success.

- Focusing on pricing, packaging, feature/functionality, and business models to vie against disruptive new players and evolution within the existing UCC industry that are leading to accelerated innovation and fierce competition.

-Expanding portfolios through M&A and internal development, and offering UCaaS, contact center, team spaces, and multimedia conferencing to shorten the sales cycles and provide more value to business customers.

- Delivering security and reliability, as well as aligning UCC with customer business strategies.

- Innovating unique business models and architectures to fill market gaps.

Global UCC Industry Outlook, 2019 is part of Frost & Sullivan's global Connected Workplace Growth Partnership Service program.

#contactcenterworld, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Monday, August 5, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =