Industry Research : UK Consumers Dissatisfied with ISP Customer Support
UK consumers are increasingly dissatisfied with the reliability and quality of customer support provided by their broadband suppliers, with many expecting to switch to another ISP in 2014.
According to a survey of 3,345 readers of the ISPreview.co.uk website, consumers were least happy with the quality of their ISPs customer support. This was named by 30.1 percent of respondents as the aspect of their ISP that makes them least happy. This was followed by connection reliability (30%), service speeds (18.9%) and price (9.7%).
The proportion of people that expected to swap ISP in the coming year has risen from 32.3 percent in 2012 to 38 percent. The study also found that 75 percent of respondents still pay GBP 20 or more per month for just the broadband part of their service, while 11 percent paid around GBP 15, some 7 paid paid just GBP 10 a month and 4 percent either had a free connection or paid around GBP 5 for their internet access.
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Published: Monday, October 7, 2013