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Industry Research : Vishing Attacks Reach All Time High According to Latest Agari and PhishLabs Report

#contactcenterworld

Vishing (voice phishing) cases have increased almost 550 percent over the last twelve months (Q1 2022 to Q1 2021), according to the latest Quarterly Threat Trends & Intelligence Report from Agari and PhishLabs, both of which are part of the HelpSystems cybersecurity portfolio.

In Q1 2022, Agari and PhishLabs detected and mitigated hundreds of thousands of phishing, social media, email, and dark web threats targeting a broad range of enterprises and brands. The report provides an analysis of the latest findings and insights into key trends shaping the threat landscape.

According to the findings, vishing attacks have overtaken business email compromise (BEC) as the second most reported response-based email threat since Q3 2021. By the end of the year, more than one in four of every reported response-based threat was a vishing attack, and this makeup continued through Q1 2022.

"Hybrid vishing campaigns continue to generate stunning numbers, representing 26.1% of total share in volume so far in 2022," said John LaCour, Principal Strategist at HelpSystems. "We are seeing an increase in threat actors moving away from standard voice phishing campaigns to initiating multi-stage malicious email attacks. In these campaigns, actors use a callback number within the body of the email as a lure, then rely on social engineering and impersonation to trick the victim into calling and interacting with a fake representative."

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Additional Key Findings

  • Social media impersonation attacks are on the rise. Since Q2 2021, the volume of brand impersonations increased 339% and executive impersonations 273%. According to the findings, brands prove to be convenient targets for threat actors, especially when associated with retail counterfeit operations. However, for some unique attacks, executive accounts are preyed on to make the spoofs seem more realistic.

  • Credential theft email scams continue to be the most common email threat type reported by employees, contributing to nearly 59% of all threat types encountered. Credential theft reports increased 6.9% in volume from Q4 2021.

  • The malware landscape continues to be ever changing. Qbot was once again the payload of choice for threat actors attempting ransomware attacks, but Emotet reemerged in Q1 and was the second leading payload.

  • While nearly half of all phishing sites rely on a free tool or service for staging, Q1 2022 was the first quarter in five consecutive quarters where paid or compromised services (52%) outnumbered free solutions for the use of staging phishing sites.

"As the variety of digital channels organizations use to conduct operations and communicate with consumers expands, bad actors are provided with multiple vectors to exploit their victims," added LaCour. "Most attack campaigns are not built from scratch; they are based on reshaping traditional tactics and incorporating multiple platforms. Therefore, to remain secure, it’s no longer effective for organizations to only look within the network perimeter. They must also have visibility into a variety of external channels to proactively gather intelligence and monitor for threats.

"Additionally, security teams should invest in partnerships that will ensure the swift and complete mitigation of attacks before they result in reputational and financial damage."

#contactcenterworld

Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Friday, May 27, 2022

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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