Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
Industry Research : Watchdog Recovers $26 Million in Wages
The industrial watchdog has recovered more than $26 million over the past year for workers who have complained about being underpaid or ripped off by employers.
The Fair Work Ombudsman's annual report for 2010/11 showed 22,500 complaint investigations had been finalised over the year, involving more than 17,000 workers.
The ombudsman Nicholas Wilson investigated examples of underpayment or non-payment of wages and overtime, unlawful deductions from wages and poor record-keeping.
Of the $26.8 million recovered, $8.2m came from employers in NSW, $7.5m from Victoria and $6m from Queensland.
Mr Wilson said in the report foreign workers were particularly vulnerable to unscrupulous employers.
In April, the former operators of 7-Eleven stores in Melbourne and Geelong were fined $150,000 for deliberately exploiting six students from Zimbabwe and India and ordered to pay them back $90,000.
Sham contracting, in which an employer disguises or misrepresents an employee as an independent contractor, was a "major issue across a number of industries", the report said.
The ombudsman conducted 112 audits of employers in the cleaning, contact centre and hair and beauty industries as part of a campaign to raise awareness of sham contracting.
Insulation installers were also examined in a special campaign, with the ombudsman finding 27 per cent failed to comply with workplace laws and recovering $48,000 in pay for workers.
A campaign targeting cleaning services found 37 per cent of companies not complying with workplace laws and recovered more than $240,000 in pay.
In April this year, according to the report, the ombudsman had a win in the case of a fast-food retailer, which was found to have underpaid 693 of its Tasmanian employees a total of $665,695 between March 2006 and August 2008.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Minimize Change
Published: Monday, October 17, 2011