OK
X

A T T E N T I O N !

Tickets on sale for our own 'Industry leading, highest rated' event out there!

The NEXT GENERATION
Contact Center & Customer Engagement
BEST PRACTICES Conference
featuring 2018 Top Contact Centers / CX Organizations!!
Events taking place in Europe, US, Asia

FIND OUT MORE

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

Industry Research : Young shoppers putting credit card details at risk of fraud.

40% of 25-34 year olds have read their card details out loud in a public place

Surrey, UK 13 February 2014 –  New research commissioned bySemafone has revealed that many of us are putting ourselves at risk of fraud by reading credit and debit numbers out loud in public places. The age group revealed to be taking the highest risk was 25-34 year-olds, of whom 30% admitted to reading their card details out loud in the street and 22% in an open plan office. Older shoppers were shown to be the most cautious group, with 91% of over 55s stating that they had never read their card details out loud in a public place at all.

 

Surprisingly, the youngest group surveyed, which included 18-24 year olds, showed slightly less risky behaviour than the 25-34 year old group, with just under 30% having read card details out loud in public. This age group, however, also contained the highest percentage of people admitting to reading card details aloud on public transport; almost 17%, compared with just 1.33% of over-55s.

 

Tim Critchley, CEO of Semafone, commented, "Paying by telephone is common because it is quick,easy, and there’s someone on the end of the line to provide help. In fact telephone payments account for one in eight of the UK’s card transactions. It is clear from this survey, however, that many of us are not applying the same standards of security to telephone payments that we would to online transactions."

 

"Nobody would dream of saying their PIN number out loud in a public place, but unfortunately, once we are on the phone, we will often provide our card number, 3 digit security code and address without a second thought, blocking out everything around us and forgetting that we can be overheard."

 

According to research from academic institutions including Princeton University, our ability to perceive the world around us is severely limited when we are speaking on the phone. This is due to "cognitive load" - human brains are unable to maintain full awareness of their surroundings when engaged in a telephone conversation, making us less likely to notice eavesdroppers.

The risk from telephone payment fraud is twofold:

1. From card details being overheard in the street

2. From the call centre itself.

-

The research was conducted by OnePoll in December 2013.  2000 UK Adults responded to the following question:

Have you ever read your credit or debit card details out loud in any of the following places?

  • On public transport
  • In an open plan office
  • In the street
  • In another public place
  • None of the above – I have never read my card details out loud in a public place
  18-24 25-34 35-44 45-54 55+
On public transport 16.98% 14.54% 9.35% 3.01% 1.33%
         
In an open plan office 14.62% 22.70% 16.36% 10.66% 4.32%
         
In the street 14.62% 19.39% 11.21% 3.55% 1.66%
         
In a restaurant 11.79% 10.20% 6.54% 3.83% 2.66%
         
In another public place 8.02% 6.89% 4.67% 4.37% 1.66%
         
None of the above- I have never read my card details out loud in a public place 70.28% 61.99% 72.43% 83.61% 91.69%
         

Today's Tip of the Day - The 3 L’s

Read today's tip or listen to it on podcast.

Related Editorial

  • Contact Centre Employees Who Homework Have a Better Work-Life-Balance
  • Customer Service Scared Away £11 Billion
  • Brands Customers Actually Like: Customer Loyalty Revealed by UK Satmetrix® Net Promoter® Benchmarks Report
  • UK Retailers Failing at Email Customer Service but Improving on Twitter
  • 2015 Dimension Data Global Contact Centre Benchmarking Report
  • 2015 Eptica UK Multichannel Customer Experience Study

More Editorial From Semafone

  • Semafone Wins “Most Disruptive” Category in PYMNTS Voice Challenge with Amazon Alexa
  • Semafone Warns Contact Centers of Five Types of Fraudsters Threatening Data Security
  • Tech City UK Chooses Semafone to Join 2018 Future Fifty
  • Sunday Times Recognizes Semafone for Fast Growing International Sales
  • Semafone Announces Hosted Solution & Managed CPE Services for North American Contact Centers
  • Semafone Predicts New Onslaught of Cyber-attacks in 2018

About Semafone:
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
         

Published: Friday, February 14, 2014

Printer Friendly Version Printer friendly version

Industry Suppliers

Get Listed
Turkcell Global BilgiTurkcell Global Bilgi
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...
(view more)
ConcentrixConcentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...
(view more)
ConvergysConvergys
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
(view more)
DialogicDialogic
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
(view more)
Get Listed

Upcoming Events

Submit Event
EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 1
 2358 
Share