Customer Service Stories : Heroes...Insurance Companies' Service Up To Par
Whenever I had to be transferred from department to department, I was never on hold for more then a certain amount of time, perhaps 30 seconds at the maximum. Also someone was constantly checking in with me to let me know that they knew that I was on hold. They were insuring that firstly I was still there and secondly I was being taken care of swiftly. I was given a 24/7 number from State Farm that I could talk to locally to call after hours.
They had their full team of staff available to provide any information I needed, even at hours as late as 10pm eastern time.
They were able to provide great customer service at any hour and it really made me think; even though I am not a State Farm Customer I wanted to investigate becoming a State Farm customer because of the way they treat people that are not even on their customer list. I will be definitely considering State Farm based on excellent customer service.
Gordon McMahan - Marketing Coordinator, GMT Corp
Today's Tip of the Day - Consultancy Advice
Published: Monday, April 11, 2005