Customer Service Stories : Villains...What Were They Thinking?
I wasn't surprised to get a financial seminar invitation in the mail one day until I opened it – and saw my 2 year old daughter's name on it.
Needless to say, I called the company the moment I found their phone number.
"I need to have the name Renee Wilhite taken off your mailing list."
"We just received an invitation to the seminar you have at the Mansion at Turtle Creek" – one of the most upscale restraints in Dallas, TX.
"We need to be taken off the list."
"We sent out invitations to new investors who have put significant amounts of money into new accounts."
We'd opened a 529 plan and put in significant funds, including gifts from relatives. So this had been the trigger for the financial mailing list …
"And a financial services mailing list is shared with how many people? What happens when she gets credit card applications in the mail in her own name? What happens if someone fills out a credit card application in her name and mails it back? There's enough identity theft to worry us, and we're not checking our toddler's credit report. If the information is abused, we will sue – you"
"Please verify the information we are about to remove from our database."
On Another Note...
The salesman said, "But, ma'am, I can't mail you the prospectus until we have your phone number."
Today's Tip of the Day - Capability And Reliability
More Editorial From Not Applicable
Published: Tuesday, April 19, 2005