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Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...



We want YOU to be the inspiration - the shinning example of what is capable in our industry. To show your customers, staff, partners, even investors you are in the top of the class! Not only that, but to show new comers to the industry that this is a place for them. A place for a career and global recognition!

NOW is the time to benchmark your contact center, your whole CX plan, your strategies, your valued employees or even CX & contact center solution against the best in your country, your continent and the World!

NOW is the time for amazing recognition, to develop your company, contact center and your people

NOW is the time for you to step up to the next level of industry awards!

Want some tips on entering? Ask us anytime for some help! OR contact ANY of our 150+ Award Ambassadors around the World - ALL Current / Past Winners at this LINK

The 2024 '19th Annual' Global Top Ranking Performers Awards

Presented by
The World’s Largest Contact Center Association, ‘ContactCenterWorld’.
Over 2000 Entrants Annually - The Best From 80+ Nations,

From The Small To The Mega Centers

.. They Compete In 50+ Individual, Team and Company Award Categories!
The ONLY truly Global Awards and Recognition Program.

Some Say It's Like The Olympics for the Contact Center World!


The ONLY truly Global Awards

and Recognition Program in the Contact Center World!

This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.

Current and Past Entrants from over 80 Countries including

This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!

Why Enter!



“Participating in Contact Center World is the best decision we ever had to develop and sharpen the capacity of our team members. The concept of this event allows us to compete and learn at the same time and of course, as representatives of our company and our nation, we can show the world that the practice of the contact center industry in Indonesia is recognized as the best and inspire others to do the same or even more.

And I believe that through competition we can improve our competence, and it can increase our level and value as a person and as a professional. Thank you Raj for hosting such a great event for us to learn and compete fairly.”

Executive Vice President - PT Bank Central Asia Tbk September 2021

NOTE - BCA has been competing every year since 2008!

19th Annual Awards Categories Want some recommendations based on your company type? try our Awards Selector Tool - CLICK HERE

NOTE: where we refer to size breakdowns we use the following definitions: Small (under 50 agent seats), Medium (51-249 seats), Large (250-999 seats) and Mega (1,000+ seats)

Customer Experience Awards+
Best CX ChampionView Guidelines
Best Organizational CXView Guidelines
Best CX Branch / Retail ServiceView Guidelines
Contact Center Awards (broken down by inhouse and outsourced)+
Best Contact Center (Broken down by center size)View Guidelines
Best Help Desk (Broken down by center size)View Guidelines
Best Emergency Services CenterView Guidelines
Best Public Services CenterView Guidelines
Individual Awards (broken down by inhouse and outsourced)+
Best AnalystView Guidelines
Best Contact Center Leader (Broken down by center size)View Guidelines
Best Contact Center Operational Manager (Broken down by center size)View Guidelines
Best Contact Center Sales ProfessionalView Guidelines
Best Contact Center SupervisorView Guidelines
Best Contact Center Support Professional - HRView Guidelines
Best Contact Center Support Professional - ITView Guidelines
Best Contact Center Support Professional - Workforce PlanningView Guidelines
Best Contact Center TrainerView Guidelines
Best Customer Service ProfessionalView Guidelines
Best Project ManagerView Guidelines
Best Sales ManagerView Guidelines
Best Client Services Manager (Outsourced Services only)View Guidelines
Best Quality AuditorView Guidelines
Best Customer Service Manager (Broken down by center size)View Guidelines
Customer Service Awards (broken down by inhouse and outsourced)+
Best Customer Service (Broken down by contact center size)View Guidelines
Best Customer Loyalty ProgramView Guidelines
Technology Awards (broken down by inhouse and outsourced)+
Best Technology Innovation - Internal Solution by a Mega Center (Broken down by center size)View Guidelines
Best use of Self-service TechnologyView Guidelines
Best Technology Innovation Award Vendor - Live Agent Support SolutionView Guidelines
Best Technology Innovation Award Vendor - Self-service SolutionView Guidelines
Organization Awards (broken down by inhouse and outsourced)+
Best Contact Center Design Award (Broken down by center size)View Guidelines
Best Green Contact Center (Broken down by center size)View Guidelines
Best Community ProgramView Guidelines
Best Home / Remote Agent ProgramView Guidelines
Best Employee Engagement (Broken down by center size)View Guidelines
Best use of Social Media in the Contact Center (Broken down by center size)View Guidelines
Strategic Awards (broken down by inhouse and outsourced)+
Best Outbound CampaignView Guidelines
Best Outsourcing Partnership (combined inhouse and outsourced partnership)View Guidelines
Best Direct Response CampaignView Guidelines
Best Incentive SchemeView Guidelines
Best Recruitment CampaignView Guidelines
Best Sales Campaign - Inbound or OutboundView Guidelines
Best Improvement Award - External Consulting / Training ServiceView Guidelines
Best Employee Wellness ProgramView Guidelines
Best Crisis Management CampaignView Guidelines
Team Awards+
Best Client / Account Management TeamView Guidelines
Best Social Media TeamView Guidelines
Best Customer Service TeamView Guidelines
Best Quality TeamView Guidelines
Best VIP Service TeamView Guidelines
Best Sales TeamView Guidelines
Best IT TeamView Guidelines
Best Retention TeamView Guidelines



UNLIKE other award programs we WILL NOT show you who THE judges are in the CURRENT YEAR - below we tell you WHY!

Sadly so many award companies openly share details of judges and here is why this is UNFAIR and leads to BIAS

  1. We have heard of judges in other programs being 'open' to incentives to help entrants win

  2. We have heard of entrants 'canvassing' and reaching out to judges to 'friend' them because they want a favorable vote

Reality is showing you a list of judges will lead to some taking advantage of this and we won't let any entrant try and influence a judge. In fact we go out of our way to ELIMINATE BIAS by

  1. Never showing who a judge is in the CURRENT awards year

  2. We have a pool of around 100 judges and randomly allocate entries for judging to them

  3. Entrants names and locations are NOT disclosed to judges - they judge you on your merits NOT who you are because a judge will form an opinion of an entrant as soon as they see a name

  4. Entrant details are then only reviewed by judges on a completely different continent

So, if you value a TRULY FAIR awards program with INTEGRITY then insist any awards company you use does not tell you who the judges are.

What WE WILL show you is the quality and experience of the judges. We will show you how they are truly from around the globe!

Below are some past judges. NOT all are on show as some prefer to be anonymous. What we can tell you is that the combined experience of all is around 1,000 years of contact center experience and most are award winners! Watch the video - click on the PLAY button.




Create a ContactCenterWorld account if you don't have one, select the award categories you want to enter & complete the online forms. Submit before the deadline and pay the entry fee. All entries are managed online and you will have access to a dashboard to manage 1 or more submissions with ease!


Online judges from all over the world will review your submission and after a detailed evaluation by over 100 judges, finalists will be determined and announced from 14th February 2024 (Valentines Day!). Our judges won’t know any details of entrants, you are purely being judged on what you are doing & not who you are. This keeps it 100% fair and unbiased.


If you are shortlisted to be a finalist, you will receive an invitation to participate in our regional conference as a finalist where you will be asked to present your entry and story live. The conference takes place in a central location for the region of the world you applied in and these take place starting in May 2024 (Las Vegas), June (Amsterdam) and July (Cairns, AUS). Note all finalists have to purchase a discounted conference pass so they can attend, share and also learn from, and network with, the best!


All finalists presenting at the regional conference are judged live and, based on points, the winners are announced at a fantastic awards gala and medals awarded as we announce the winners!Winning GOLD (1st place) or SILVER (2nd place) at the regional conference is an amazing achievement. You will then have the opportunity to compete in our World Finals with the other regional winners!


For the World Finals you will be required to prepare another presentation to share at the Global Conference in November. As with the regional event, winners from the region must purchase a conference ticket to compete in the World Finals. At this event, every entrants is again judged live and medals are awarded at the Awards Gala and the Best in the World are crowned champions for the 2024 year!

We pride ourselves on the integrity of the process.

It means that centers of all sizes from any nation can compete in a fair and unbiased way.

We have many checks and balances to support this.

At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes come with other awards. To us, the awards should be fair, unbiased, and offer equal opportunity to everyone.

Entrants complete their initial submission online. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)

Interested in talking to past winners? check out our AWARD AMBASSADORS at this link




Happy New Year 2024

This Blows My Mind - Invest in your people!

The Global Top Ranking Performers Awards Are OPEN!

Best Contact Center

The Best Decision I Ever Made - EVP At Bank Explains





The Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points!
For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion!

You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award. The winners will receive an award and a prize for their center!


Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World



Las Vegas, USA! This will be our next venue for the 19th Annual Next Generation Contact Center & CX Best Practices, Best in the Americas. The conference will be held in Palms Casino Resort on May 13-15th, 2024.

Book tickets today for this amazing event here!

2024 Awards KEY DATES

* NOTE all GOLD winners from 2023 can be fast tracked to the regional finals without having to qualify! As a GOLD winner you are the defending champion so have a guaranteed spot in the finals for 2024! - click here to access this fast track tool before 31st Dec 2023

Already open!!




Need more time? upgrade to Corporate at this link for 2 extra weeks!

14th February 2024 (Valentines Day!!)


Amsterdam, NL 24-26 June 2024

Las Vegas, NV USA 13-15 May 2024

Cairns, AUS 15-18 July 2024


(Regional Award Winners Compete)


Please keep me Updated Enter Now



Company & Team Awards (per award category)* $ 395 USD
Individual Awards (per award category)* $ 195 USD

*No cost for all corporate members at the time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!). To find out about Corporate Membership and all the benefits visit this page

Important - this is the entry fee and all those shortlisted as finalists are required to participate in one of our regional NEXT GENERATION Contact Center & Customer Engagement Best Practices events (presenting finalists get discounted entry and all the benefits of being exposed to networking and 100's of best practices from other finalists - check out our events at this link )


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