Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association... |
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It’s Time for The Most Prestigious Awards in The Contact Center (CC) & Customer Experience (CX) Industry. The Global Top Ranking Performers Awards are NOW OPEN! Presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’. Quick Stats! Over 1600 Entrants Annually - The Best From 50+ Nations, From The Small To The Mega Centers - They Compete In 35+ Award Categories! The ONLY truly Global Awards and Recognition Program. It's Like The Olympics for the Contact Center World!
The ONLY truly Global Awards
and Recognition Program in the Contact Center World!
This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.
Current and Past Entrants
from over 50 Countries including
This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!
WHY ENTER!
2020 Awards Categories
Contact Center Awards (broken down by inhouse and outsourced)+
Individual Awards (broken down by inhouse and outsourced)+
Customer Service Awards (broken down by inhouse and outsourced)+
Technology Awards (broken down by inhouse and outsourced)+
Organization Awards (broken down by inhouse and outsourced)+
Strategic Awards (broken down by inhouse and outsourced)+
FREE WEBINAR
Process - TOTALLY Fair, ABSOLUTELY Unbiased
and Easy to Follow!
| STEP 1 | Select the appropriate program - Rising Star (Entry Level) OR the Top Ranking Performers Awards (Prestigious & Most Popular) and complete the form online forms, payment and submit. All forms are easy to follow and you can save the form as you go. You can even have non-english entrants compete and have their entry translated. No need to send in your application. Its all done online and you can attach supporting information as you go! |
| STEP 2 | Entries judged by professionals around the world and scored. No details about who the entrant is goes to the judge so they are judging what you are doing NOT who you are! This is a major difference in that there is NO BIAS towards any brand or people as judges don't know the entrants - We make sure of this! |
| STEP 3 |
If you enter the Rising Star (Entry Level) program you will receive a notification, if you are competing for the Top Ranking Performers Awards (Prestigious & Most Popular) and are a shortlisted finalist, you will be invited to one of 3 regional events to present their entry formally in front of an audience. Judges score and medals / awards presented. You have to attend to win! However you also get access to benchmarking data, other presenters best practices and will pick up to 500 or more new ideas for your center! |
| STEP 4 | GOLD (and some SILVER) winners in the Top Ranking Performers Awards from each region then compete in the Global awards conference where they again present live and are judged. The Best in the World are announced at the global conference in November 23-27, 2020 - Budapest,Hungary. |
We pride ourselves on the integrity of the process.
It means that centres of all sizes from any nation can compete in a fair and unbiased way.
We have many checks and balances to support this.
At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.
Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)
AWARD RELATED VIDEOS
Winners Interviews & Features
Read interviews with winners and news items from winners around the world. Access these free articles when you click on the banner below.
New - RISING STAR (entry level) AWARD
New for 2020 is the introduction of a basic recognition award - the RISING STAR AWARD . It is aimed at those who are looking for some recognition and validation for what they are doing well. This applies to individuals as well as companies and its based on the category you choose to enter. It is not as prestigious as the Annual Top Ranking Performer Awards which are now into their 15th year, and it has fewer benefits, and is regarded as an entry level program - ideal for small companies just seeing some validation.
Entrants in the Top Ranking Performers Awards may receive a Rising Star Award if they do well, but do not qualify to be a finalist in the Global Top Ranking Performer Awards.
AWARDS DIFFERENCES
We have 2 programs to enter for 2020:
1. Rising Star Award (Entry level basic program) – for those who want recognition as a Rising Industry Star! 2. Annual Top Ranking Performers Global Award Program (Prestigious and highly sought after!) – for those who want the prestige of being named best in an entire continent, possibly best in the world and to benchmark against the best of the best and learn some of their secrets to continuously improve! Initially both programs use the same entry process - you select the award(s) and enter the information online. Then we pass all entries to over 100 judges around the world to review and they score the content and best practices.. At this stage the process differs by award: Entrants who are just in the Rising Star program then get shortlisted and we announce the winners at one of our regional conferences. Entrants who are competing for the prestigious Global Top Ranking Performers Awards are shortlisted and we invite the finalists to present their respective best practices live in front of around 100 judges and also to watch other finalists. This is perfect for benchmarking and learning what sets your entry apart and also to get new ideas. Then judges score your ideas and after we have seen all presentations we announce the winners at a Prestigious Gala dinner.
| Rising Star (entry level) |
Global Top Ranking Performers (Prestigious) |
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Enter information online |
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Judged by past winners |
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Finalists invited to regional event |
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Finalists present in front of 100+ judges |
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Winners awarded medals / physical trophies |
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Winners logos to use |
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Winners in Press Releases / interviews |
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Benchmark data available to entrants |
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Listen to how other centers run and learn new ideas |
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Network with top industry professionals who run centers |
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Regional Gold / Silver winners can compete in the Global World finals |
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Global Finalists given a Global Ranking |
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FREE WEBINAR
GROUP AWARD
New for this year we will introduce a Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points! For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion! You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award.
The winners will receive an award and a prize for their center!
AWARDS PRICING OPTIONS
RISING STAR (Entry Level) Pricing
| Company award (per award category)* | $195 USD |
| Individual award (per award category)* | $ 95 USD |
GLOBAL TOP RANKING PERFORMERS (Prestigious) Pricing -
(all award fees can be used against conference fees if you compete as a finalist in the annual awards - i.e. if you pay for a company award, we will discount the conference ticket by $395). (Excludes Frontline Staff Ticket)
Company awards (per award category)*| Company awards (per award category)* | $395 USD |
| Individual awards (per award category)* | $ 195 USD |
NOTE:
Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World
2020 Awards KEY DATES
* NOTE all GOLD winners from 2019 can be fast tracked without resubmission - ask for details!
August 1st 2019 |
AWARDS OPEN |
Online entry forms |
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april 2020 |
JUDGING PHASE 1 |
Over 100 judges – total of 4,000 hours online judging takes place! |
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MAY 2020 |
SHORTLIST ANNOUNCED |
Shortlist released for potential award winners to decide if they want to compete for the coveted award |
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Judging at a venue where all entrants can learn and benchmark. Judging is live at the event and via live streaming – over 100 judges watch presentations and a though process to ensure fairness is applied. |
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NOVEMBER 2020 |
GLOBAL FINALS AGENDA RELEASED |
All Gold winners and Silver winners decide if they want to compete in the World Championship |
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JANUARY 2020 |
GLOBAL FINALS
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All Gold winners and Silver winners decide if they want to compete in the World Championship |
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LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
