Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association... |
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We want YOU to be the inspiration - the shinning example of what is capable in our industry. To show your customers, staff, partners, even investors you are in the top of the class! Not only that, but to show new comers to the industry that this is a place for them. A place for a career and global recognition!
NOW is the time to benchmark your contact center, your whole CX plan, your strategies, your valued employees or even CX & contact center solution against the best in your country, your continent and the World! Want some tips on entering? Ask us anytime for some help! OR contact ANY of our 150+ Award Ambassadors around the World - ALL Current / Past Winners at this LINK
NEW FOR 2023 - Get your center CERTIFIED WORLD CLASS - check this page for details!
NOW is the time for amazing recognition, to develop your company, contact center and your people
NOW is the time for you to step up to the next level of industry awards!
The ONLY truly Global Awards
and Recognition Program in the Contact Center World!
This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.
“Participating in Contact Center World is the best decision we ever had to develop and sharpen the capacity of our team members. The concept of this event allows us to compete and learn at the same time and of course as representatives of our company and our nation, we can show the world that the practice of the contact center industry in Indonesia is recognized as the best and inspire others to do the same or even more.
And I believe that through competition we can improve our competence, and it can increase our level and value as a person and as a professional. Thank you Raj for hosting such a great event for us to learn and compete fairly.”
Executive Vice President - PT Bank Central Asia Tbk September 2021
NOTE - BCA have been competing every year since 2008!NOTE: where we refer to size breakdowns we use the following definitions: Small (under 50 agent seats), Medium (51-249 seats), Large (250-999 seats) and Mega (1,000+ seats)
Customer Experience Awards+
Contact Center Awards (broken down by inhouse and outsourced)+
Individual Awards (broken down by inhouse and outsourced)+
Customer Service Awards (broken down by inhouse and outsourced)+
Technology Awards (broken down by inhouse and outsourced)+
Organization Awards (broken down by inhouse and outsourced)+
Strategic Awards (broken down by inhouse and outsourced)+
Team Awards+Sadly so many award companies openly share details of judges and here is why this is UNFAIR and leads to BIAS
We have heard of judges in other programs being 'open' to incentives to help entrants win
We have heard of entrants 'canvassing' and reaching out to judges to 'friend' them because they want a favorable vote
Reality is showing you a list of judges will lead to some taking advantage of this and we won't let any entrant try and influence a judge. In fact we go out of our way to ELIMINATE BIAS by
Never showing who a judge is in the CURRENT awards year
We have a pool of around 100 judges and randomly allocate entries for judging to them
Entrants names and locations are NOT disclosed to judges - they judge you on your merits NOT who you are because a judge will form an opinion of an entrant as soon as they see a name
Entrant details are then only reviewed by judges on a completely different continent
So, if you value a TRULY FAIR awards program with INTEGRITY then insist any awards company you use does not tell you who the judges are.
What WE WILL show you is the quality and experience of the judges. We will show you how they are truly from around the globe!
Below are some past judges. NOT all are on show as some prefer to be anonymous. What we can tell you is that the combined experience of all is around 1,000 years of contact center experience and most are award winners! Watch the video - click on the PLAY button.
PROCESS - FAIR and UNBIASED|
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Create a ContactCenterWorld account if you don't have one, select the award categories you want to enter & complete the online forms. Submit before the deadline and pay the entry fee. All entries are managed online and you will have access to a dashboard to manage 1 or more submissions with ease! |
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Online judges from all over the world will review your submission and after a detailed evaluation by over 100 judges, finalists will be determined and announced on March 2023. Our judges won’t know any details of entrants, you are purely being judged on what you are doing & not who you are. This keeps it 100% fair and unbiased. |
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If you are shortlisted to be a finalist, you will receive an invitation to participate in our regional conference as a finalist where you will be asked to present your entry and story live. The conference takes place in a central location for the region of the world you applied in and these take place starting in June 2023. Note all finalists have to purchase a discounted conference pass so they can attend, share and also learn from, and network with, the best! |
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All finalists presenting at the regional conference are judged live and, based on points, the winners are announced at a fantastic awards gala and medals awarded as we announce the winners!Winning GOLD (1st place) or SILVER (2nd place) at the regional conference is an amazing achievement. You will then have the opportunity to compete in our World Finals with the other regional winners! |
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For the World Finals you will be required to prepare another presentation to share at the Global Conference in November. As with the regional event, winners from the region must purchase a conference ticket to compete in the World Finals. At this event every entrants is again judged live and medals awarded at the Awards Gala and the Best in the World are crowned champions for the 2023 year!. |
We pride ourselves on the integrity of the process.
It means that centres of all sizes from any nation can compete in a fair and unbiased way.
We have many checks and balances to support this.
At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.
Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)
Interested in talking to past winners? check out our AWARD AMBASSADORS at this link
THE RECOGNITION!
GROUP AWARDThe Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points!
For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion!
You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award. The winners will receive an award and a prize for their center!
NOTE:
Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World
2023 Awards KEY DATES1st September 2022 |
AWARDS OPEN |
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NON-CORPORATE MEMBERS 14TH FEB 2023 CORPORATE MEMBERS 28th Feb 2023 |
LAST DATE TO SUBMIT ENTRIES Need more time? upgrade to Corporate at this link |
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Late March 2023 |
FINALISTS ANNOUNCED - START PREP FOR CONFERENCE PRESENTATIONS |
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late nov / early DEC 2023 |
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AWARDS PRICING OPTIONSTHE GLOBAL TOP RANKING PERFORMERS AWARDS PRICING
| AWARD PRICING OPTIONS | |
| Company & Team Awards (per award category)* | $ 395 USD |
| Individual Awards (per award category)* | $ 195 USD |
*No cost for all corporate members at the time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!). To find out about Corporate Membership and all the benefits visit this page https://www.contactcenterworld.com/memberships-corporate.aspxImportant - this is the entry fee and all those shortlisted as finalists are required to participate in one of our regional NEXT GENERATION Contact Center & Customer Engagement Best Practices events (presenting finalists get discounted entry and all the benefits of being exposed to networking and 100's of best practices from other finalists - check out our events at this link )
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out the most prestigious awards in the contact center world - take a look - its really awesome!
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