Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association... |
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The ONLY truly Global Awards
and Recognition Program in the Contact Center World!
This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.
WHY ENTER!
NEW!Customer Experience Awards+
Contact Center Awards (broken down by inhouse and outsourced)+
Individual Awards (broken down by inhouse and outsourced)+
Customer Service Awards (broken down by inhouse and outsourced)+
Technology Awards (broken down by inhouse and outsourced)+
Organization Awards (broken down by inhouse and outsourced)+
Strategic Awards (broken down by inhouse and outsourced)+Sadly so many award companies openly share details of judges and here is why this is UNFAIR and leads to BIAS
Reality is showing you a list of judges will lead to some taking advantage of this and we won't let any entrant try and influence a judge. In fact we go out of our way to ELIMINATE BIAS by
So, if you value a TRULY FAIR awards program with INTEGRITY then insist any awards company you use does not tell you who the judges are.
What WE WILL show you is the quality and experience of the judges. We will show you how they are truly from around the globe!
Below are some of the 2020 judges. NOT all are on show as some prefer to be anonymous. What we can tell you is that the combined experience of all is around 1,000 years of contact center experience and most are award winners! Watch the video - click on the PLAY button.
LET US HELP YOU!
Process - FAIR and UNBIASED
And easy to follow!
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Create a ContactCenterWorld account, select the award category you want to enter & complete the online forms. Submit before the deadline. |
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Industry professionals from all over the world will examine your awards entry and finalists will be announced in April / May 2021. Our judges won’t know any details of entrants, you are purely being judged on what you are doing & not who you are. This keeps it 100% fair and unbiased. |
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If you are shortlisted to be a finalist you will receive an invitation to participate in our online regional conference, starting in August 2021. |
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Prepare a presentation for each category you have been selected to participate in at the regional conference. Winning gold or silver at your regional conference is an amazing achievement. You will then have the opportunity to compete at our global finals with the other regional winners. |
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For the global finals you will be required to prepare another presentation to share at the Global Conference on the 6th - 9th December 2021. |
We pride ourselves on the integrity of the process.
It means that centres of all sizes from any nation can compete in a fair and unbiased way.
We have many checks and balances to support this.
At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.
Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)
RECOGNITION!
Winners Interviews & Features
Read interviews with winners and news items from winners around the world. Access these free articles when you click on the banner below.
LET US HELP YOU!
GROUP AWARD
The Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points!
For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion!
You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award.
The winners will receive an award and a prize for their center!
NOTE:
Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World
2021 Awards KEY DATES
* NOTE all GOLD winners from 2020 can be fast tracked without resubmission - ask for details!
August 1st 2020 |
AWARDS OPEN |
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Asia Pacific (Apr 9) |
LAST DATE TO SUBMIT ENTRIES |
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Late April - Mid May |
SHORTLIST ANNOUNCED |
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6-9 DECEMBER 2021 |
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AWARDS PRICING OPTIONS
THE GLOBAL TOP RANKING PERFORMERS AWARDS PRICING
(Note we will issue a credit of $195 for every finalist who subsequently purchases a conference ticket - this applies to non discounted conference tickets only and this discount can only be used once. Your entry fee must also be fully paid up at the time you request the $195 discount. Offers and promotions cannot be combined)
| AWARD PRICING OPTIONS | |
| Company Awards (per award category)* | $ 395 USD |
| Individual Awards (per award category)* | $ 195 USD |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out the most prestigious awards in the contact center world - take a look - its really awesome!
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