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OK

GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

Overview

 

Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...

  

The 2020 '15th Annual' ContactCenterWorld Top Ranking Performers Awards are OPEN!

... where Champions are Crowned, The Best Professionals Recognised, Teams and Companies Awarded World Class Performers Medals and the best of the best compete, benchmark, learn and share from each other in the accompanying MasterClass conference sessions at the respective Top Ranking Performers Conference!

Click here to enter the 2020 awards now

The ONLY truly Global Awards and Recognition Program in the Contact Center World!

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This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.

 

Current and Past Entrants from over 50 Countries including

This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!

WHY ENTER!

Click here to enter the 2020 awards now

2020 Awards Categories

Contact Center Awards (broken down by inhouse and outsourced)+
Best Help DeskView Guidelines
Best Emergency Services CenterView Guidelines
Best Public Services CenterView Guidelines
Best Small Contact Center (under 50 FTE staff)View Guidelines
Best Mid Sized Contact Center (51-249 FTE staff)View Guidelines
Best Large Sized Contact Center (250-999 FTE staff)View Guidelines
Best Mega Sized Contact Center (1000+ FTE staff)View Guidelines
Individual Awards (broken down by inhouse and outsourced)+
Customer Service Awards (broken down by inhouse and outsourced)+
Best Customer Service by a Small Center (under 50 FTE staff)View Guidelines
Best Customer Service by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Customer Service by a Large Center (250-999 FTE staff)View Guidelines
Best Customer Service by a Mega Center (1000+ FTE staff)View Guidelines
Best Customer Loyalty ProgramView Guidelines
Technology Awards (broken down by inhouse and outsourced)+
Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)View Guidelines
Best use of Self-service TechnologyView Guidelines
Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)View Guidelines
Best Technology Innovation Award Vendor - Live Agent Support SolutionView Guidelines
Best Technology Innovation Award Vendor - Self-service SolutionView Guidelines
Organization Awards (broken down by inhouse and outsourced)+
Best Contact Center Design AwardView Guidelines
Green Contact CenterView Guidelines
Best Community ProgramView Guidelines
Best Home / Remote Agent ProgramView Guidelines
Best Emergency Services CenterView Guidelines
Strategic Awards (broken down by inhouse and outsourced)+
Best Outbound CampaignView Guidelines
Best Outsourcing Partnership (combined inhouse and outsourced partnership)View Guidelines
Best Direct Response CampaignView Guidelines
Best Incentive SchemeView Guidelines
Best Recruitment CampaignView Guidelines
Best Sales Campaign - Inbound or OutboundView Guidelines
Best Improvement Award - External Consulting / Training ServiceView Guidelines

 

Process - TOTALLY Fair, ABSOLUTELY Unbiased and Easy to Follow!

STEP 1 Select the appropriate program - Rising Star OR the Top Ranking Performers Awards and complete the form online forms, payment and submit. 

All forms are easy to follow and you can save the form as you go. You can even have non-english entrants compete and have their entry translated. No need to send in your application. Its all done online and you can attach supporting information as you go!
STEP 2 Entries judged by professionals around the world and scored. No details about who the entrant is goes to the judge so they are judging what you are doing NOT who you are! This is a major difference in that there is NO BIAS towards any brand or people as judges don't know the entrants - We make sure of this!
STEP 3 If you enter the Rising Star program you will receive a notification, if you are competing for the Top Ranking Performers Awards and are a shortlisted finalist, you will be invited to one of 3 regional events to present their entry formally in front of an audience. Judges score and medals / awards presented. You have to attend to win! However you also get access to benchmarking data, other presenters best practices and will pick up to 500 or more new ideas for your center!
STEP 4 GOLD (and some SILVER) winners in the Top Ranking Performers Awards from each region then compete in the Global awards conference where they again present live and are judged. The Best in the World are announced at the global conference in December 2020 - location to be announced soon.



We pride ourselves on the integrity of the process.

It means that centres of all sizes from any nation can compete in a fair and unbiased way.

We have many checks and balances to support this.

At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.

Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)


Click here to enter the 2020 awards now

AWARD RELATED VIDEOS

The ContactCenterWorld.com Awards Program Overview

Top Ranking Performer Awards Now Open

Top Ranking Performer Awards Now Open

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 Best in the World Conference Prague Volume 3

2018 Best in the World Conference Prague Volume 2

2018 Best in the World Conference Prague Volume 1

2018 ContactCenterWorld.com APAC Awards Gala Highlights

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Best in Asia Pacific Awards Night

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Next Generation Contact Centers - Berlin Testimonials

2018 Next Generation Contact Centers - Berlin Day 2

How To Set Up & Update Your Profile - Training Video

President of the USA Speaks at a ContactCenterWorld.com Awards Dinner

Cheryl Paul of AIA on Contact Center World Awards

Riri Amalas Yulita of Global Contact Center Infomedia on Contact Center World Awards

Bharat Parshotam of ABSA on Contact Center World Awards

Dell India on Contact Center World Awards

Interview with David Fotheringham of Concentrix on awards

David Birittieri of MassMutual on Contact Center World Awards

Christine Whittaker of Club Auto on Contact Center World Awards

2017 Best in the World Conference and Awards London

Top Ranking Performer Awards Now Open


Winners Interviews & Features

Read interviews with winners and news items from winners around the World. Access these free articles when you click on the banner below.

New - RISING STAR AWARD



New for the award program is the introduction of a coveted RISING STAR AWARD - ideal for those who are not looking to invest fully into our Global Top Ranking Performers Awards program right now, but are just seeking formal recognition and validation for what they are doing well. This applies to individuals as well as companies and its based on the category you choose to enter.

It's a fantastic solution for outsourcers and in-house centers with limited funds and budgets for staff recognition as it allows you to nominate individuals and, if they meet the standards required, they can be presented with a RISING STAR AWARD from the World's largest Contact Center Association! The Award is a prestigious logo that can be added to social media and more. A physical award trophy is also available to those who attend one of our NEXT GENERATION Contact Center & Customer Engagement Conferences (small extra charge for the physical award applies)

It's also a great solution for companies who want to review how they are doing but do not have the time or resources to compete and truly benchmark in our Global Top Ranking Performers Awards program, for example smaller centers, companies who are looking for recognition but not interested in benchmarking and learning new ideas from the best of the best - its a great way to earn industry recognition with minimal effort!

Entrants in the Rising Star Award program program are not eligible to compete in the Top Ranking Performers Awards Global Program, although entrants in the Top Ranking Performers Awards may receive a Rising Star Award if they do well, but do not qualify to be a finalist in the Global Top Ranking Performer Awards.



GROUP AWARD

New for this year we will introduce a Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points! For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion! You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award.

The winners will receive an award and a prize for their center!

 

AWARDS PRICING OPTIONS

We have 2 programs to enter for 2020:

1. Rising Star Award – for those who want recognition as a Rising Industry Star!

2. Annual Top Ranking Performers Global Award Program – for those who want the prestige of being named best in an entire continent and possibly best in the World and to benchmark against the best of the best and learn some of their secrets to continuously improve!

Initially both programs use the same entry process - you select the award(s) and enter the information online. Then we pass all entries to over 100 judges around the World to review and they score the content and best practices.. At this stage the process differs by award: Entrants who are just in the Rising Star program then get shortlisted and we announce the winners at one of our regional conferences. Entrants who are competing for the prestigious Global Top Ranking Performers Awards are shortlisted and we invite the finalists to present their respective best practices live in front of around 100 judges and also to watch other finalists. This is perfect for benchmarking and learning what sets your entry apart and also to get new ideas. Then judges score your ideas and after we have seen all presentations we announce the winners at a Prestigious Gala dinner.



RISING STAR only Pricing

Company award (per award category)* $195
Individual award (per award category)* $ 95

*No cost for all corporate members at time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!)


GLOBAL TOP RANKING PERFORMERS Pricing - (all award fees can be used against conference fees if you compete as a finalist)
Company awards (per award category)*
Inhouse centers $295 USD
Outsourced centers each $395 USD
Vendor awards $495 USD (self service / assisted service / tech innovation)

Individual awards (per award category)* $195 USD

*No cost for all corporate members at time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!)

NOTE:

Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World

2020 Awards KEY DATES

* NOTE all GOLD winners from 2019 can be fast tracked without resubmission - ask for details!

August 1st 2019

AWARDS OPEN

Online entry forms

December 31st 2019

LAST DATE TO SUBMIT ENTRIES

This is the final date! No submissions accepted past this date!

January 2020

JUDGING PHASE 1

Over 100 judges – total of 4,000 hours online judging takes place!

February 2020

SHORTLIST ANNOUNCED

Shortlist released for potential award winners to decide if they want to compete for the coveted award

May 2020

AMERICAS

June 2020

EUROPE, MIDDLE EAST & AFRICA

July 2020

ASIA PACIFIC

Judging at a venue where all entrants can learn and benchmark. Judging is live at the event and via live streaming – over 100 judges watch presentations and a though process to ensure fairness is applied.

Winners of the regional Top Ranking Performers Awards are announced at the end of the NEXT GENERATION Contact Center & Customer Engagement BEST practices conference in the region – Gold, Silver and Bronze medals presented with awards to all competitors at the gala dinner after the conference.

Winners of the DREAM team are also announced at the gala dinner

Rising Stars can receive their award at the Gala if they attend

* Rising Stars do not need to present at the regional conference

August 2020

GLOBAL FINALS AGENDA RELEASED

All Gold winners and Silver winners decide if they want to compete in the World Championship

NOV 2020

GLOBAL FINALS

All Gold winners and Silver winners decide if they want to compete in the World Championship


  Click here to enter the 2020 awards now


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