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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

ARE YOU A MEMBER? PLEASE LOG IN FOR EXTRA INFORMATION OR REGISTER FOR FREE MEMBERSHIP AND ACCESS TO MORE INFORMATION

 

Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...

  

The 2021 '16th Annual' Global Top Ranking Performers Awards are OPEN!


Presented by
The World’s Largest Contact Center Association, ‘ContactCenterWorld’.
Quick Stats!

Over 1600 Entrants Annually - The Best From 50+ Nations,
From The Small To The Mega Centers - They Compete In 35+ Award Categories!
The ONLY truly Global Awards and Recognition Program.

It's Like The Olympics for the Contact Center World!

SHORT MESSAGE FROM OUR PRESIDENT


The ONLY truly Global Awards and Recognition Program in the Contact Center World!

This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.

Current and Past Entrants from over 80 Countries including

This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!

WHY ENTER!

AWARDS DURING PANDEMIC

2021 Awards CategoriesWant some recommendations based on your company type? try our Awards Selector Tool - CLICK HERE

NEW!Customer Experience Awards+
Best CX ChampionView Guidelines
Best Organizational CXView Guidelines
Best CX Branch / Retail ServiceView Guidelines
Contact Center Awards (broken down by inhouse and outsourced)+
Best Small Contact Center (under 50 FTE staff)View Guidelines
Best Mid Sized Contact Center (51-249 FTE staff)View Guidelines
Best Large Sized Contact Center (250-999 FTE staff)View Guidelines
Best Mega Sized Contact Center (1000+ FTE staff)View Guidelines
Best Help DeskView Guidelines
Best Emergency Services CenterView Guidelines
Best Public Services CenterView Guidelines
Individual Awards (broken down by inhouse and outsourced)+
Best AnalystView Guidelines
Best Contact Center LeaderView Guidelines
Best Contact Center Operational ManagerView Guidelines
Best Contact Center Sales ProfessionalView Guidelines
Best Contact Center SupervisorView Guidelines
Best Contact Center Support Professional - HRView Guidelines
Best Contact Center Support Professional - ITView Guidelines
Best Contact Center Support Professional - Workforce PlanningView Guidelines
Best Contact Center TrainerView Guidelines
Best Customer Service ProfessionalView Guidelines
Best Project ManagerView Guidelines
Best Sales ManagerView Guidelines
Best Client Services Manager (Outsourced Services only)View Guidelines
Best Quality AuditorView Guidelines
Best Customer Service ManagerView Guidelines
Customer Service Awards (broken down by inhouse and outsourced)+
Best Customer Service by a Small Center (under 50 FTE staff)View Guidelines
Best Customer Service by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Customer Service by a Large Center (250-999 FTE staff)View Guidelines
Best Customer Service by a Mega Center (1000+ FTE staff)View Guidelines
Best Customer Loyalty ProgramView Guidelines
Technology Awards (broken down by inhouse and outsourced)+
Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)View Guidelines
Best use of Self-service TechnologyView Guidelines
Best Technology Innovation Award Vendor - Live Agent Support SolutionView Guidelines
Best Technology Innovation Award Vendor - Self-service SolutionView Guidelines
Organization Awards (broken down by inhouse and outsourced)+
Best Contact Center Design AwardView Guidelines
Best Green Contact CenterView Guidelines
Best Community ProgramView Guidelines
Best Home / Remote Agent ProgramView Guidelines
Best Employee EngagementView Guidelines
Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)View Guidelines
Strategic Awards (broken down by inhouse and outsourced)+
Best Outbound CampaignView Guidelines
Best Outsourcing Partnership (combined inhouse and outsourced partnership)View Guidelines
Best Direct Response CampaignView Guidelines
Best Incentive SchemeView Guidelines
Best Recruitment CampaignView Guidelines
Best Sales Campaign - Inbound or OutboundView Guidelines
Best Improvement Award - External Consulting / Training ServiceView Guidelines
Best Employee Wellness ProgramView Guidelines
Best Crisis Management CampaignView Guidelines




MEET THE JUDGES

WHO ARE THE JUDGES? CLICK HERE TO FIND OUT! +

UNLIKE other award programs we WILL NOT show you details of other judges - below we tell you WHY!


Sadly so many award companies openly share details of judges and here is why this is UNFAIR and leads to BIAS


  1. We have heard of judges in other programs being 'open' to incentives to help entrants win
  2. We have heard of entrants 'canvassing' and reaching out to judges to 'friend' them because they want a favorable vote


Reality is showing you a list of judges will lead to some taking advantage of this and we won't let any entrant try and influence a judge. In fact we go out of our way to ELIMINATE BIAS by


  1. Never showing who a judge is in the CURRENT awards year
  2. We have a pool of around 100 judges and randomly allocate entries for judging to them
  3. Entrants names and locations are NOT disclosed to judges - they judge you on your merits NOT who you are because a judge will form an opinion of an entrant as soon as they see a name
  4. Entrant details are then only reviewed by judges on a completely different continent


So, if you value a TRULY FAIR awards program with INTEGRITY then insist any awards company you use does not tell you who the judges are.


What WE WILL show you is the quality and experience of the judges. We will show you how they are truly from around the globe!


Below are some of the 2020 judges. NOT all are on show as some prefer to be anonymous. What we can tell you is that the combined experience of all is around 1,000 years of contact center experience and most are award winners! Watch the video - click on the PLAY button.







LET US HELP YOU!

JOIN THE WEBINAR

MEET WITH AN AWARDS GUIDE


CHAT

Raj WADHWANI

BOOK A MEETING

CHAT

ELIF DIPLEN

BOOK A MEETING

Process - FAIR and UNBIASED And easy to follow!

1
Create a ContactCenterWorld account, select the award category you want to enter & complete the online forms. Submit before the deadline.
2
Industry professionals from all over the world will examine your awards entry and finalists will be announced in April / May 2021. Our judges won’t know any details of entrants, you are purely being judged on what you are doing & not who you are. This keeps it 100% fair and unbiased.
3
If you are shortlisted to be a finalist you will receive an invitation to participate in our online regional conference, starting in August 2021.
4
Prepare a presentation for each category you have been selected to participate in at the regional conference. Winning gold or silver at your regional conference is an amazing achievement. You will then have the opportunity to compete at our global finals with the other regional winners.
5
For the global finals you will be required to prepare another presentation to share at the Global Conference on the 6th - 9th December 2021.



We pride ourselves on the integrity of the process.

It means that centres of all sizes from any nation can compete in a fair and unbiased way.

We have many checks and balances to support this.

At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.

Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)

RECOGNITION!

AWARDS TOOLKIT

AWARD RELATED VIDEOS

SA News on ContactCenterWorld Awards

Crazy - Why Tell Everyone Who The Judges Are?!

Crazy - Allowing Sponsors To Win Awards!

Winners Interviews - Shamsa Al Habsi - Head of Telebanking - National Bank of Oman

Winners Interviews - Rendar Mahardhika Putra - Head of Contact Center - Coca-Cola Amatil Indonesia

How We Manage Our Awards During A Pandemic

The Global Contact Center World Awards - Journey We Took

Entering the 2021 Global Top Ranking Performers Awards Webinar

Winners Interviews - Dave D'Arcy & Agata Jakubowska - Vonage

Winners Interviews - Karen Garbalosa - Contact Center Director - MassMutual

Winners Interviews - Damla Nur Baştürk - Borusan Otomotiv

Winners Interviews - Threeskeia Laturiu - Assistant Manager - Bank Negara Indonesia

Winners Interviews - Adam Taylor - Managing Director - VeriCall

Winners Interviews - Moch. Ali Hanafiah - Directorate General of Treasury

Winners Interviews - Raihan Al Fauzan - CX-Insights & Analytics Senior Lead - Tokopedia

Winners Interviews - Tanay Tunçsoy - Project Manager - Pusula Call Center

Winners Interviews - Nancilyn Folkerts - Dir of Consumer Relations & Social Care-Bimbo Bakeries USA

Winners Interviews - Clint Waltman - Director Ec3

Winners Interviews - Danny Singer - Founder & CEO at Noetica

I have been to other conferences as well and this is different

Best Leader Vonage UK

Best Outbound Campaign GAZT Saudi Arabia

Best Leader Manpower Portugal

Best Project Manager HKT Hong Kong

BestI Operational Manager Smollan South Africa

Best Sales Professional HKT Hong Kong

Best Sales Manager HKT Hong Kong

Best IT Professional Telkomsel Indonesia

Best Supervisor Manpower Portugal

A Special 20th Anniversary Offer! Entering The Awards Program is FREE Until 3rd December

NOS: what it means to win this award

Smollan: What it means to win this award

Vonage: what it means to win this award

Webhelp: What it means to win this award

Renault: what it means to win this award '

TalkSure: what it means to win this award

this award is guaranteeing that we deliver the best service to our customers

this award will allow them to be very proud to be in our organization

Tokopedia - How valuable are these awards?

HKT - what does it mean to win this award?

Tokopedia - what does it mean to win this award?

Tokopedia - How valuable are these awards?

Tokopedia - what does it mean to win this award?

HKT - How valuable are these awards?

it is really an amazing experience

This is truly valuable. It is already a milestone for ones career

The Global Top Ranking Performers Awards are NOW OPEN!

It's The Oscar of Our Business

The ContactCenterWorld.com Awards Program Overview

Top Ranking Performer Awards
Now Open

Top Ranking Performer Awards Now Open

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 Best in the World Conference Prague Volume 1

2018 Best in the World Conference Prague Volume 3

2018 Best in the World Conference Prague Volume 2

2018 ContactCenterWorld.com APAC Awards Gala Highlights

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Best in Asia Pacific Awards Night

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Next Generation Contact Centers - Berlin Testimonials

2018 Next Generation Contact Centers - Berlin Day 2

How To Set Up & Update Your Profile - Training Video

President of the USA Speaks at a ContactCenterWorld.com Awards Dinner

Bharat Parshotam of ABSA on Contact Center World Awards

Cheryl Paul of AIA on Contact Center World Awards

Riri Amalas Yulita of Global Contact Center Infomedia on Contact Center World Awards

Dell India on Contact Center World Awards

Interview with David Fotheringham of Concentrix on awards

Christine Whittaker of Club Auto on Contact Center World Awards

David Birittieri of MassMutual on Contact Center World Awards

2017 Best in the World Conference and Awards London

Top Ranking Performer Awards Now Open

The Global Top Ranking Performers Awards are NOW OPEN!

Winners Interviews & Features

Read interviews with winners and news items from winners around the world. Access these free articles when you click on the banner below.

AWARDS WINNERS COMMENTS

LET US HELP YOU!

JOIN THE WEBINAR

MEET WITH AN AWARDS GUIDE


CHAT

Raj WADHWANI

BOOK A MEETING

CHAT

ELIF DIPLEN

BOOK A MEETING

GROUP AWARD

The Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points!
For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion!

You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award.

The winners will receive an award and a prize for their center!



NOTE:

Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World

2021 Awards KEY DATES

* NOTE all GOLD winners from 2020 can be fast tracked without resubmission - ask for details!

August 1st 2020

AWARDS OPEN

Asia Pacific (Apr 9)
Europe, Middle East & Africa (Apr 16)
Americas (Apr 23)

LAST DATE TO SUBMIT ENTRIES

Late April - Mid May

SHORTLIST ANNOUNCED

23-27 AUGUST 2021

1-3 SEPTEMBER 2021

13-16 SEPTEMBER 2021

6-9 DECEMBER 2021


GLOBAL AWARDS CHAMPIONSHIP
(Regional Award Winners Compete)


GLOBAL AWARDS FINALS

ENTER NOW

AWARDS PRICING OPTIONS

THE GLOBAL TOP RANKING PERFORMERS AWARDS PRICING

(Note we will issue a credit of $195 for every finalist who subsequently purchases a conference ticket - this applies to non discounted conference tickets only and this discount can only be used once. Your entry fee must also be fully paid up at the time you request the $195 discount. Offers and promotions cannot be combined)

AWARD PRICING OPTIONS
Company Awards (per award category)* $ 395 USD
Individual Awards (per award category)* $ 195 USD

*No cost for all corporate members at the time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!) . To find out about Corporate Membership and all the benefits visit this page https://www.contactcenterworld.com/memberships-corporate.aspx


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