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OK

GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!

Awards Entry Deadline - 31st January 2020

customer experience
employee engagement
business strategies
contact center
Tech Innovation

Overview

 

Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...

  

The 2020 '15th Annual' ContactCenterWorld Top Ranking Performers Awards are OPEN!

It’s Time for The Most Prestigious Awards in The Contact Center (CC) & Customer Experience (CX) Industry. The Global Top Ranking Performers Awards are NOW OPEN!
Presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’.
Quick Stats!
Over 1600 Entrants Annually - The Best From 50+ Nations,
From The Small To The Mega Centers - They Compete In 35+ Award Categories!
The ONLY truly Global Awards and Recognition Program. It's Like The Olympics for the Contact Center World!

The ONLY truly Global Awards and Recognition Program in the Contact Center World!

This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.

Current and Past Entrants from over 50 Countries including

This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!

WHY ENTER!

2020 Awards Categories

Contact Center Awards (broken down by inhouse and outsourced)+
Best Help DeskView Guidelines
Best Emergency Services CenterView Guidelines
Best Public Services CenterView Guidelines
Best Small Contact Center (under 50 FTE staff)View Guidelines
Best Mid Sized Contact Center (51-249 FTE staff)View Guidelines
Best Large Sized Contact Center (250-999 FTE staff)View Guidelines
Best Mega Sized Contact Center (1000+ FTE staff)View Guidelines
Individual Awards (broken down by inhouse and outsourced)+
Best AnalystView Guidelines
Best Contact Center LeaderView Guidelines
Best Contact Center Operational ManagerView Guidelines
Best Contact Center Sales ProfessionalView Guidelines
Best Contact Center SupervisorView Guidelines
Best Contact Center Support Professional - HRView Guidelines
Best Contact Center Support Professional - ITView Guidelines
Best Contact Center Support Professional - Workforce PlanningView Guidelines
Best Contact Center TrainerView Guidelines
Best Customer Service ProfessionalView Guidelines
Best Project ManagerView Guidelines
Best Sales ManagerView Guidelines
Best Client Services Manager (Outsourced Services only)View Guidelines
Best Quality AuditorView Guidelines
Customer Service Awards (broken down by inhouse and outsourced)+
Best Customer Service by a Small Center (under 50 FTE staff)View Guidelines
Best Customer Service by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Customer Service by a Large Center (250-999 FTE staff)View Guidelines
Best Customer Service by a Mega Center (1000+ FTE staff)View Guidelines
Best Customer Loyalty ProgramView Guidelines
Technology Awards (broken down by inhouse and outsourced)+
Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)View Guidelines
Best use of Self-service TechnologyView Guidelines
Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)View Guidelines
Best Technology Innovation Award Vendor - Live Agent Support SolutionView Guidelines
Best Technology Innovation Award Vendor - Self-service SolutionView Guidelines
Organization Awards (broken down by inhouse and outsourced)+
Best Contact Center Design AwardView Guidelines
Green Contact CenterView Guidelines
Best Community ProgramView Guidelines
Best Home / Remote Agent ProgramView Guidelines
Best Emergency Services CenterView Guidelines
Strategic Awards (broken down by inhouse and outsourced)+
Best Outbound CampaignView Guidelines
Best Outsourcing Partnership (combined inhouse and outsourced partnership)View Guidelines
Best Direct Response CampaignView Guidelines
Best Incentive SchemeView Guidelines
Best Recruitment CampaignView Guidelines
Best Sales Campaign - Inbound or OutboundView Guidelines
Best Improvement Award - External Consulting / Training ServiceView Guidelines

FREE WEBINAR

Awards Entry Deadline - 31st January 2020

Process - TOTALLY Fair, ABSOLUTELY Unbiased and Easy to Follow!

STEP 1 Select the appropriate program - Rising Star (Entry Level) OR the Top Ranking Performers Awards (Prestigious & Most Popular) and complete the form online forms, payment and submit. 

All forms are easy to follow and you can save the form as you go. You can even have non-english entrants compete and have their entry translated. No need to send in your application. Its all done online and you can attach supporting information as you go!
STEP 2 Entries judged by professionals around the world and scored. No details about who the entrant is goes to the judge so they are judging what you are doing NOT who you are! This is a major difference in that there is NO BIAS towards any brand or people as judges don't know the entrants - We make sure of this!
STEP 3 If you enter the Rising Star (Entry Level) program you will receive a notification, if you are competing for the Top Ranking Performers Awards (Prestigious & Most Popular) and are a shortlisted finalist, you will be invited to one of 3 regional events to present their entry formally in front of an audience. Judges score and medals / awards presented. You have to attend to win! However you also get access to benchmarking data, other presenters best practices and will pick up to 500 or more new ideas for your center!
STEP 4 GOLD (and some SILVER) winners in the Top Ranking Performers Awards from each region then compete in the Global awards conference where they again present live and are judged. The Best in the World are announced at the global conference in December 2020 - location to be announced soon.



We pride ourselves on the integrity of the process.

It means that centres of all sizes from any nation can compete in a fair and unbiased way.

We have many checks and balances to support this.

At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.

AWARD RELATED VIDEOS

A Special 20th Anniversary Offer! Entering The Awards Program is FREE Until 3rd December

NOS: what it means to win this award "It's recognition of our teams hard work"

Bank Aljazira: What it means to win this award! "Its a pride for us and recognition..."

TalkSure: what it means to win this award "It's for my team, they worked really hard all year"

Smollan: What it means to win this award "Representing the country means so much to me"

Renault: what it means to win this award ' "It's really motivating"

Vonage: what it means to win this award "For me, it's everything, it's great!"

Webhelp: What it means to win this award "It motivates you"

this award is guaranteeing that we deliver the best service to our customers

this award is representing that we are the best in our industry

I can’t believe the we got the gold award

I have been to other conferences as well and this is different

By winning this we can show them that we have the best practices

we are showing the good case we are doing by participating in this regional award

this award will allow them to be very proud to be in our organization

its like the Olympics

Tokopedia - How valuable are these awards?

HKT - what does it mean to win this award?

This is truly valuable. It is already a milestone for ones career

it is really an amazing experience

HKT - How valuable are these awards?

to win this award means that our company needs to keep up our

Tokopedia - what does it mean to win this award?

To make my country & my company proud is such a big achievement

Tokopedia - How valuable are these awards?

Tokopedia - what does it mean to win this award?

The Global Top Ranking Performers Awards are NOW OPEN!

It's The Oscar of Our Business

The ContactCenterWorld.com Awards Program Overview

Top Ranking Performer Awards
Now Open

Top Ranking Performer Awards Now Open

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 Best in the World Conference Prague Volume 3

2018 Best in the World Conference Prague Volume 1

2018 Best in the World Conference Prague Volume 2

2018 ContactCenterWorld.com APAC Awards Gala Highlights

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Best in Asia Pacific Awards Night

2018 Next Generation Contact Centers - Berlin Day 2

2018 Next Generation Contact Centers - Berlin Testimonials

How To Set Up & Update Your Profile - Training Video

President of the USA Speaks at a ContactCenterWorld.com Awards Dinner

Cheryl Paul of AIA on Contact Center World Awards

Riri Amalas Yulita of Global Contact Center Infomedia on Contact Center World Awards

Bharat Parshotam of ABSA on Contact Center World Awards

Dell India on Contact Center World Awards

Interview with David Fotheringham of Concentrix on awards

David Birittieri of MassMutual on Contact Center World Awards

Christine Whittaker of Club Auto on Contact Center World Awards

2017 Best in the World Conference and Awards London

Top Ranking Performer Awards Now Open

The Global Top Ranking Performers Awards are NOW OPEN!

Winners Interviews & Features

Read interviews with winners and news items from winners around the world. Access these free articles when you click on the banner below.

New - RISING STAR (entry level) AWARD

New for 2020 is the introduction of a basic recognition award - the RISING STAR AWARD . It is aimed at those who are looking for some recognition and validation for what they are doing well. This applies to individuals as well as companies and its based on the category you choose to enter. It is not as prestigious as the Annual Top Ranking Performer Awards which are now into their 15th year, and it has fewer benefits, and is regarded as an entry level program - ideal for small companies just seeing some validation.

Entrants in the Top Ranking Performers Awards may receive a Rising Star Award if they do well, but do not qualify to be a finalist in the Global Top Ranking Performer Awards.

AWARDS DIFFERENCES

We have 2 programs to enter for 2020:

1. Rising Star Award (Entry level basic program) – for those who want recognition as a Rising Industry Star!

2. Annual Top Ranking Performers Global Award Program (Prestigious and highly sought after!) – for those who want the prestige of being named best in an entire continent, possibly best in the world and to benchmark against the best of the best and learn some of their secrets to continuously improve!

Rising Star
(entry level)
Global Top Ranking Performers (Prestigious)

Enter information online

Yes Yes

Judged by past winners

Yes Yes

Finalists invited to regional event

Yes

Finalists present in front of 100+ judges

Yes

Winners awarded medals / physical trophies

Yes

Winners logos to use

Yes Yes

Winners in Press Releases / interviews

Yes Yes

Benchmark data available to entrants

Yes

Listen to how other centers run and learn new ideas

Yes

Network with top industry professionals who run centers

Yes

Regional Gold / Silver winners can compete in the Global World finals

Yes

Global Finalists given a Global Ranking

Yes

FREE WEBINAR

GROUP AWARD

New for this year we will introduce a Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points! For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion! You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award.

The winners will receive an award and a prize for their center!

AWARDS PRICING OPTIONS

RISING STAR (Entry Level) Pricing

Company award (per award category)* $195 USD
Individual award (per award category)* $ 95 USD



*No cost for all corporate members at time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!)


GLOBAL TOP RANKING PERFORMERS (Prestigious) Pricing -

(all award fees can be used against conference fees if you compete as a finalist in the annual awards - i.e. if you pay for a company award, we will discount the conference ticket by $395).


Company awards (per award category)*

Company awards (per award category)* $395 USD
Individual awards (per award category)* $ 195 USD

*No cost for all corporate members at time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!)

NOTE:

Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World

2020 Awards KEY DATES

* NOTE all GOLD winners from 2019 can be fast tracked without resubmission - ask for details!

August 1st 2019

AWARDS OPEN

Online entry forms

January 31st 2020

LAST DATE TO SUBMIT ENTRIES

This is the final date! No submissions accepted past this date!

January 2020

JUDGING PHASE 1

Over 100 judges – total of 4,000 hours online judging takes place!

February 2020

SHORTLIST ANNOUNCED

Shortlist released for potential award winners to decide if they want to compete for the coveted award

May 2020

AMERICAS

June 2020

EUROPE, MIDDLE EAST & AFRICA

July 2020

ASIA PACIFIC

Judging at a venue where all entrants can learn and benchmark. Judging is live at the event and via live streaming – over 100 judges watch presentations and a though process to ensure fairness is applied.

Winners of the regional Top Ranking Performers Awards are announced at the end of the NEXT GENERATION Contact Center & Customer Engagement BEST practices conference in the region – Gold, Silver and Bronze medals presented with awards to all competitors at the gala dinner after the conference.

Winners of the DREAM team are also announced at the gala dinner

Rising Stars can receive their award at the Gala if they attend

* Rising Stars do not need to present at the regional conference

August 2020

GLOBAL FINALS AGENDA RELEASED

All Gold winners and Silver winners decide if they want to compete in the World Championship

NOV 2020

GLOBAL FINALS

All Gold winners and Silver winners decide if they want to compete in the World Championship

ENTER NOW


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