Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...
2019 BEST IN THE WORLD AWARDS
The 2019 '14th Annual' ContactCenterWorld Top Ranking Performers Awards are OPEN!
... where Champions are Crowned, The Best Professionals Recognised, Teams and Companies Awarded World Class Performers Medals and the best of the best compete, benchmark, learn and share from each other in the accompanying MasterClass conference sessions at the respective Top Ranking Performers Conference!
The ONLY truly Global Awardsand Recognition Program in the Contact Center World!
This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.
Current and Past Entrantsfrom over 50 Countries including
This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!
2019 Awards Categories
Contact Center Awards (broken down by inhouse and outsourced)+
Select the appropriate program - Certificate of Achievement OR the Top Ranking Performers Awards and complete the form online forms, payment and submit.
All forms are easy to follow and you can save the form as you go. You can even have non-english entrants compete and have their entry translated. No need to send in your application. Its all done online and you can attach supporting information as you go!
Entries judged by professionals around the world and scored. No details about who the entrant is goes to the judge so they are judging what you are doing NOT who you are! This is a major difference in that there is NO BIAS towards any brand or people as judges don't know the entrants!
If you enter the Certificate of Achievement program you will receive a notification, if you are competing for the Top Ranking Performers Awards and are a shortlisted finalist, you will be invited to one of 3 regional events to present their entry formally in front of an audience. Judges score and medals / awards presented. You have to attend to win!
The regional and finals events are :
GOLD (and some SILVER) winners in the Top Ranking Performers Awards from each region then compete in the Global awards conference where they again present live and are judged. The Best in the World are announced at this event which will be held 2-5th December 2019 in Barcelona Spain
We pride ourselves on the integrity of the process.
It means that centres of all sizes from any nation can compete in a fair and unbiased way.
We have many checks and balances to support this.
At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.
Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)
AWARD RELATED VIDEOS
Best in the World Awards Gala Dinner Prague 2018
2018 Best in the World Conference Prague Volume 2
2018 Best in the World Conference Prague Volume 1
2018 Best in the World Conference Prague Volume 3
Journey to the Best Contact Centers in the World Awards Finals 2018
2018 ContactCenterWorld.com APAC Awards Gala Highlights
Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific
Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific
Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific
2018 Best in Asia Pacific Awards Night
Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific
2018 NEXT GENERATION CONTACT CENTERS - BERLIN DAY1
2018 NEXT GENERATION CONTACT CENTERS - BERLIN MAY 7-10 - WHAT DELEGATES SAID
2018 NEXT GENERATION CONTACT CENTERS - BERLIN DAY2
How to set up and update your professional profile
President of the USA Speaks at a ContactCenterWorld.com Awards Dinner
Top Ranking Performer Awards Now Open 2018
David Birittieri of MassMutual on Contact Center World Awards
Dell India on Contact Center World Awards
Interview with David Fotheringham of Concentrix on awards
Cheryl Paul of AIA on Contact Center World Awards
Riri Amalas Yulita of Global Contact Center Infomedia on Contact Center World Awards
Bharat Parshotam of ABSA on Contact Center World Awards
Christine Whittaker of Club Auto on Contact Center World Awards
2017 Best in the World Conference and Awards London
Top Ranking Performer Awards Now Open
New - Certificate of Achievement
New for the award program is the introduction of a coveted Certificate of Achievement - ideal for those who are not looking to invest fully into our Global Awards program right now, but are just seeking formal recognition and validation for what they are doing well. This applies to individuals as well as companies and its based on the category you choose to enter.
It's a fantastic solution for outsourcers and in-house centers with limited funds and budgets for staff recognition as it allows you to nominate individuals and, if they meet the standards required, they can be presented with a Certificate of Achievement from the World's largest Contact Center Association!
It's also a great solution for companies who want to review how they are doing but do not have the time or resources to compete in our Global awards, for example smaller centers, companies who are looking for recognition but not a fully fledged award and those who want to compete but not yet because they are still defining strategies and processes - its a great way to earn industry recognition but with manageable effort!
Entrants in the Certificate of Achievement program are not eligible to compete in the Top Ranking Performers Awards Global Program, although entrants in the Top Ranking Performers Awards may receive a Certificate of Achievement if they do well, but do not qualify to be a finalist in the awards
New for this year we will introduce a Group Winner - Overall Best in the Region based on points! For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year. You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award. If your company earns 25 points in the regional heats, you also win 2 FREE tickets to any event of ours (full conference pass excluding travel/accommodation)
AWARDS PRICING OPTIONS
Entry Options: There are 2 options:
1. Enter for a Certificate of Achievement only
The entry program for those who do not want to commit or compete in an international awards program, but are just looking for some validation
The entry fee is $195 USD per entry submitted 2. Enter to compete in the Top Ranking Performers Awards 2019 (includes Certificate of Achievement)
The 2019 Top Ranking Performers Awards program for those who are looking for validation, to learn and compete in the World's most prestigious contact center and customer service awards now in its 14th year!
There are 2 options - Standard and Premium
Standard: Includes entry into one (1) of each award type (i.e. company and individual) awards per center. $595 USD (that's for up to 34 award entries!) If you wish to enter more than one of a particular award category i.e. 2 customer service professionals you can elect to pay a small addition of $95 per entry.
Premium: Includes entry into two (2) of each award type (i.e. company and individual) awards per center. $995 USD (that's for up to 68 award entries!). If you wish to enter more than two of a particular award category i.e. 3 customer service professionals you can elect to pay a small addition of $75 per entry.
All Non CAD Prices Are Approximate And Not Intended As Actual, Up-To-Date Currency Conversions. Locations are defined by physical address locations or a logical separation of companies or contact centers at the same location.
Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the 2019 Top Ranking Performer Awards from Contact Center World
2019 Awards Timeline
2019 Top Ranking Performers Awards Open
The 2019 Awards are open for registration. You can register centers and later on select the individual and corporate awards to enter. If you are a 2018 GOLD Medal Winner you can also FAST TRACK your entry to 2019 as a defending champion and are guaranteed a spot in the regional finals - ask us how!
EMEA* Awards Entry Close
Last date to enter for centers based in in Europe, Middle East & Africa*
AMERICAS* & APAC Awards Entry Close
Last date to enter for centers based in North & South Americas*, Asia Pacific / Oceania
Shortlist announced for the regional finals on ContactCenterWorld.com Website
Best in North and South Americas
Best in North & South America: May 2019 Awards Conference - all finalists to attend
Best in Europe, Middle East & Africa
Best in Europe, Middle East & Africa Awards Conference - all finalists to attend Vienna June 2019.
Best in Asia Pacific / Oceania
Best in Asia Pacific / Oceania Awards Conference - all finalists to attend July 2019.
Global Awards and Best Practices Conference - Best in The WORLD
Best in The WORLD: Nov 2019 - Join the 2019 Award Winners as they share their best practices at the 14th annual Top Ranking Performers in the World conference.
* All Premium Award Entrants and Corporate Members