Overview

Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...

The 2018 '13th Annual' ContactCenterWorld Top Ranking Performers Awards are OPEN!

... where Champions are Crowned, The Best Professionals Recognised, Teams and Companies Awarded World Class Performers Medals and the best of the best compete, benchmark, learn and share from each other in the accompanying MasterClass conference sessions at the respective Top Ranking Performers Conference!

The ONLY truly Global Awards and Recognition Program in the Contact Center World!

This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.

Current and Past Entrants from over 50 Countries including

This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!

WHY ENTER!

2018 Categories

Contact Center Awards (broken down by inhouse and outsourced) +

Best Help Desk

Best Small Contact Center (under 50 FTE staff)

Best Mid Sized Contact Center (51-249 FTE staff)

Best Large Sized Contact Center (250-999 FTE staff)

Best Mega Sized Contact Center (1000+ FTE staff)

Individual Awards (broken down by inhouse and outsourced) +

Best Analyst

Best Contact Center Leader

Best Contact Center Operational Manager

Best Contact Center Sales Professional

Best Contact Center Supervisor

Best Contact Center Support Professional - HR

Best Contact Center Support Professional - IT

Best Contact Center Support Professional - Workforce Planning

Best Contact Center Trainer

Best Customer Service Professional

Best Project Manager

Best Sales Manager

Best Client Services Manager (Outsourced Services only)

Best Quality Auditor

Customer Service Awards (broken down by inhouse and outsourced) +

Best Customer Service by a Small Center (under 50 FTE staff)

Best Customer Service by a Mid Sized Center (51-249 FTE staff)

Best Customer Service by a Large Center (250-999 FTE staff)

Best Customer Service by a Mega Center (1000+ FTE staff)

Best Customer Loyalty Program

Technology Awards (broken down by inhouse and outsourced) +

Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)

Best Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)

Best Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)

Best Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)

Best use of Self-service Technology

Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)

Best use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)

Best use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)

Best use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)

Organization Awards (broken down by inhouse and outsourced) +

Best Contact Center Design Award

Green Contact Center

Best Community Program

Best Home / Remote Agent Program

Strategic Awards (broken down by inhouse and outsourced) +

Best Outbound Campaign

Best Outsourcing Partnership (combined inhouse and outsourced partnership)

Best Direct Response Campaign

Best Incentive Scheme

Best Recruitment Campaign

Best Sales Campaign - Inbound or Outbound

The Process - Fair, Unbiased, Easy to Follow!

STEP 1	Entrants select up to 34 awards and complete the form online and submit. One entry fee covers a center for 1 of each award!
STEP 2	Entries judged by professionals around the world and scored. No details about who the entrant is goes to the judge so they are judging what you are doing NOT who you are!
STEP 3	Shortlisted finalists invited to one of 3 regional events to present their entry formally in front of an audience. Judges score and medals / awards presented.
STEP 4	GOLD winners from each region then compete in the Global awards conference where they again present live and are judged. The Best in the World are announced at this event

We pride ourselves on the integrity of the process. It means that centres of all sizes from any nation can compete in a fair and unbiased way.

We have many checks and balances to support this.

At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.

Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)

Group Award
New for this year we will introduce a Group Winner - Overall Best in the Region based on points! For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year. You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award. If your company earns 25 points in the regional heats, you also win 2 FREE tickets to any event of ours (full conference pass excluding travel/accommodation)

The process is easy and allows you to have several award entries all for one low entry price for a center - BOOK early to SAVE
of only:

$195 USD if you register on or before 30th August
$295 USD after 1st September and before 31st October 2017
$395 USD after 1st November 2017
a late fee of an additional $100 is payable for any entries received after 15th December before 31st December 2017.

NOTE: All entry fees are saved as credits for 12 months and can be used towards conference tickets at any ContactCenterWorld.com event

NOTE:

Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the 2018 Top Ranking Performer Awards from Contact Center World

2018 Awards Timeline

2018 Top Ranking Performers Awards Open

The 2018 Awards are open for registration. You can register centers and later on select the individual and corporate awards to enter. If you are a 2017 GOLD Medal Winner you can also FAST TRACK your entry to 2018 as a defending champion and are guaranteed a spot in the regional finals - ask us how!

Early Bird Entry Fee Ends

The discounts for early registration end today. Save by entering before this date.

Best in the World 2017 Global Conference

Join the 2017 Award Winners as they share their best practices in London at the 12th annual Top Ranking Performers in the World conference. It's also a great way to experience the awards process at the highest level in the industry! Click here for more details

Awards Entry Close

Last date to register your center and complete your entry forms

Judging Completed

All initial judging is complete

Shortlist Announced

Shortlist announced for the regional finals on ContactCenterWorld.com website

Regional Awards and Best Practices Conference

The regional conferences take place around the World

Global Awards and Best Practices Conference

Global Conference takes place and the best in the World 2018 are announced