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OK

GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation
 

Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...

  

The 2021 '16th Annual' Global Top Ranking Performers Awards are OPEN!


Presented by
The World’s Largest Contact Center Association, ‘ContactCenterWorld’.
Quick Stats!

Over 1600 Entrants Annually - The Best From 50+ Nations,
From The Small To The Mega Centers - They Compete In 35+ Award Categories!
The ONLY truly Global Awards and Recognition Program.

It's Like The Olympics for the Contact Center World!

The ONLY truly Global Awards and Recognition Program in the Contact Center World!

This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.

Current and Past Entrants from over 80 Countries including

This is a partial list from thousands who have entered over the years across ALL industry sectors and with centres with as few as 5 agents up to 50,000+!

WHY ENTER!

2021 Awards Categories

NEW!Customer Experience Awards+
Best CX ChampionView Guidelines
Best Organizational CXView Guidelines
Best CX Branch / Retail ServiceView Guidelines
Contact Center Awards (broken down by inhouse and outsourced)+
Best Help DeskView Guidelines
Best Emergency Services CenterView Guidelines
Best Public Services CenterView Guidelines
Best Small Contact Center (under 50 FTE staff)View Guidelines
Best Mid Sized Contact Center (51-249 FTE staff)View Guidelines
Best Large Sized Contact Center (250-999 FTE staff)View Guidelines
Best Mega Sized Contact Center (1000+ FTE staff)View Guidelines
Individual Awards (broken down by inhouse and outsourced)+
Best AnalystView Guidelines
Best Contact Center LeaderView Guidelines
Best Contact Center Operational ManagerView Guidelines
Best Contact Center Sales ProfessionalView Guidelines
Best Contact Center SupervisorView Guidelines
Best Contact Center Support Professional - HRView Guidelines
Best Contact Center Support Professional - ITView Guidelines
Best Contact Center Support Professional - Workforce PlanningView Guidelines
Best Contact Center TrainerView Guidelines
Best Customer Service ProfessionalView Guidelines
Best Project ManagerView Guidelines
Best Sales ManagerView Guidelines
Best Client Services Manager (Outsourced Services only)View Guidelines
Best Quality AuditorView Guidelines
Best Customer Service ManagerView Guidelines
Customer Service Awards (broken down by inhouse and outsourced)+
Best Customer Service by a Small Center (under 50 FTE staff)View Guidelines
Best Customer Service by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Customer Service by a Large Center (250-999 FTE staff)View Guidelines
Best Customer Service by a Mega Center (1000+ FTE staff)View Guidelines
Best Customer Loyalty ProgramView Guidelines
Technology Awards (broken down by inhouse and outsourced)+
Best Technology Innovation - Internal Solution by a Small Center (under 50 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Large Center (250-999 FTE staff)View Guidelines
Best Technology Innovation - Internal Solution by a Mega Center (1000+ FTE staff)View Guidelines
Best use of Self-service TechnologyView Guidelines
Best use of Social Media in the Contact Center by a Small Center (under 50 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mid Sized Center (51-249 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Large Center (250-999 FTE staff)View Guidelines
Best use of Social Media in the Contact Center by a Mega Center (1000+ FTE staff)View Guidelines
Best Technology Innovation Award Vendor - Live Agent Support SolutionView Guidelines
Best Technology Innovation Award Vendor - Self-service SolutionView Guidelines
Best CX by a VendorView Guidelines
Organization Awards (broken down by inhouse and outsourced)+
Best Contact Center Design AwardView Guidelines
Green Contact CenterView Guidelines
Best Community ProgramView Guidelines
Best Home / Remote Agent ProgramView Guidelines
Best Emergency Services CenterView Guidelines
Best Employee EngagementView Guidelines
Strategic Awards (broken down by inhouse and outsourced)+
Best Outbound CampaignView Guidelines
Best Outsourcing Partnership (combined inhouse and outsourced partnership)View Guidelines
Best Direct Response CampaignView Guidelines
Best Incentive SchemeView Guidelines
Best Recruitment CampaignView Guidelines
Best Sales Campaign - Inbound or OutboundView Guidelines
Best Improvement Award - External Consulting / Training ServiceView Guidelines
Best Employee Wellness ProgramView Guidelines
Best Crisis Management CampaignView Guidelines

Process - FAIR and UNBIASED And easy to follow!

STEP 1
Select the awards you want to enter - and complete the online forms, payment and submit. 
All forms are easy to follow and you can save the form as you go as well as print out the questions. You can even have non-english entrants compete and have their entry translated. No need to send in your application. Its all done online and you can attach supporting information as you go!
STEP 2
Entries judged by professionals around the world and scored. No details about who the entrant is goes to the judge so they are judging what you are doing NOT who you are! This is a major difference in that there is NO BIAS towards any brand or people as judges don't know the entrants - We make sure of this!
STEP 3
If you are a shortlisted finalist, you will be invited to attend one of 3 regional online events to present your entry formally in front of an audience (online). Judges score and medals / awards are presented. You have to get a ticket to the event to compete and we have special rates for presenters! You also get access to benchmarking data, other presenters best practices and will pick up to 500 or more new ideas!
STEP 4
GOLD (and some SILVER) winners in the Top Ranking Performers Awards from each region then compete in the Global awards conference where they again present live and are judged. The Best in the World are announced at the global online conference.



We pride ourselves on the integrity of the process.

It means that centres of all sizes from any nation can compete in a fair and unbiased way.

We have many checks and balances to support this.

At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.

Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)

AWARD RELATED VIDEOS

CONTACT CENTER - BIMBO - NANCILYN

CUSTOMER SERVICE - REALPAGE - KALA

DESIGN - WORLD CONNECTION - HUI

CONTCT CENTER - MASSMUTUAL - KAREN

OUTSOURCING PARTNERSHIP - QUICKEN - WORLD CON. - HUI & IAN

HOME REMOTE - IGT - RAUL

COMMUNITY SPIRIT - MASSMUTUAL - KAREN

CUSTOMER SERVICE - BIMBO - NANCILYN

DIRECT RESPONSE - BCA - M. RIZKY

CONTACT CENTER - DIR JENDERAL - DEWI

CONTACT CENTER - COCA COLA AMATIL - RENDAR

HELP DESK - BCA - ANGEL

CONTACT CENTER - PERTAMINA - MARS

CONTACT CENTER - BCA - MARIA

COMMUNITY SPIRIT - TOKOPEDIA - IKA

Winners Interviews - Damla Nur Baştürk - Borusan Otomotiv

COMMUNITY SPIRIT - BCA - ELSA

CONTACT CENTER - BANK INDONESIA - NICKE

CONTACT CENTER - TOKOPEDIA - RAIHAN

Winners Interviews - Karen Garbalosa - Contact Center Director - MassMutual

Winners Interviews - Shamsa Al Habsi - Head of Telebanking - National Bank of Oman

Winners Interviews - Threeskeia Laturiu - Assistant Manager - Bank Negara Indonesia

Winners Interviews - Tanay Tunçsoy - Project Manager - Pusula Call Center

Winners Interviews - Adam Taylor - Managing Director - VeriCall

Winners Interviews - Raihan Al Fauzan - CX-Insights & Analytics Senior Lead - Tokopedia

Winners Interviews - Moch. Ali Hanafiah - Directorate General of Treasury

Winners Interviews - Dave D'Arcy & Agata Jakubowska - Vonage

Winners Interviews - Clint Waltman - Director Ec3

Winners Interviews - Nancilyn Folkerts - Dir of Consumer Relations & Social Care-Bimbo Bakeries USA

Winners Interviews - Danny Singer - Founder & CEO at Noetica

Winners Interviews - Rendar Mahardhika Putra - Head of Contact Center - Coca-Cola Amatil Indonesia

Olga Romanova of Tele2 Russia

I have been to other conferences as well and this is different

Best Sales Campaign HKT Hong Kong

Best Outbound Campaign Bank Central Asia Indonesia

Best Customer Service Professional Manpower

Best Technology Innovation Ministry of Health Indonesia

Best Outsourcing Partnership Manpower & Worten

Best Help Desk Bank Central Asia Indonesia

Best Incentive Scheme Telecontact Russia

Best Outbound Campaign GAZT Saudi Arabia

Best Recruitment Campaign Bank Central Asia Indonesia

Best Help Desk Telkomsel Indonesia

Best Leader Vonage UK

Best Home / Remote Agent Program NTT Japan

Best Customer Service Professional Indonesia

Best Leader Manpower Portugal

Best IT Professional Telkomsel Indonesia

Best Supervisor Manpower Portugal

Best Sales Manager HKT Hong Kong

Best Project Manager HKT Hong Kong

Best HR Professional BCA Indonesia

Best Quality Auditor BCA Indonesia

BestI Operational Manager Smollan South Africa

Best Community Spirit BCA Indonesia

Best Sales Professional HKT Hong Kong

Best Project Manager Manpower Portugal

BestI Operational Manager BCA Indonesia

How does this recognition benefit you and your company? 5

What Does it Mean to be #1 in the World - Vid 7

A Special 20th Anniversary Offer! Entering The Awards Program is FREE Until 3rd December

NOS: what it means to win this award

TalkSure: what it means to win this award

Smollan: What it means to win this award

Renault: what it means to win this award '

Webhelp: What it means to win this award

Vonage: what it means to win this award

this award is guaranteeing that we deliver the best service to our customers

this award will allow them to be very proud to be in our organization

Tokopedia - How valuable are these awards?

HKT - what does it mean to win this award?

HKT - How valuable are these awards?

Tokopedia - what does it mean to win this award?

it is really an amazing experience

This is truly valuable. It is already a milestone for ones career

Tokopedia - How valuable are these awards?

Tokopedia - what does it mean to win this award?

The Global Top Ranking Performers Awards are NOW OPEN!

It's The Oscar of Our Business

The ContactCenterWorld.com Awards Program Overview

Top Ranking Performer Awards
Now Open

Top Ranking Performer Awards Now Open

2018 Best in the World Conference Prague Volume 3

2018 Best in the World Conference Prague Volume 2

2018 Best in the World Conference Prague Volume 1

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 ContactCenterWorld.com APAC Awards Gala Highlights

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Best in Asia Pacific Awards Night

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Next Generation Contact Centers - Berlin Testimonials

2018 Next Generation Contact Centers - Berlin Day 2

How To Set Up & Update Your Profile - Training Video

President of the USA Speaks at a ContactCenterWorld.com Awards Dinner

Cheryl Paul of AIA on Contact Center World Awards

Riri Amalas Yulita of Global Contact Center Infomedia on Contact Center World Awards

Bharat Parshotam of ABSA on Contact Center World Awards

Dell India on Contact Center World Awards

Interview with David Fotheringham of Concentrix on awards

David Birittieri of MassMutual on Contact Center World Awards

Christine Whittaker of Club Auto on Contact Center World Awards

2017 Best in the World Conference and Awards London

The Global Contact Center World Awards - Journey We Took

Top Ranking Performer Awards Now Open

The Global Top Ranking Performers Awards are NOW OPEN!

Winners Interviews & Features

Read interviews with winners and news items from winners around the world. Access these free articles when you click on the banner below.

GROUP AWARD

The Regional Champion and World Champion Award for Groups - Overall Best in the Region based on points!
For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year and at the end of the year we will do the same for the World Champion!

You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award.

The winners will receive an award and a prize for their center!





NOTE:

Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the Top Ranking Performer Awards from Contact Center World




2021 Awards KEY DATES

* NOTE all GOLD winners from 2020 can be fast tracked without resubmission - ask for details!

August 1st 2020

AWARDS OPEN

March 5th 2021

LAST DATE TO SUBMIT ENTRIES

April 2021

SHORTLIST ANNOUNCED

23-27 AUGUST 2021

1-3 SEPTEMBER 2021

13-16 SEPTEMBER 2021


ASIA PACIFIC


AMERICAS


EUROPE, MIDDLE EAST & AFRICA


REGIONAL AWARDS FINALS

6-9 DECEMBER 2021


GLOBAL AWARDS CHAMPIONSHIP
(Regional Award Winners Compete)


GLOBAL AWARDS FINALS

ENTER NOW

AWARDS PRICING OPTIONS

THE GLOBAL TOP RANKING PERFORMERS AWARDS PRICING

(Note we will issue a credit of $195 for every finalist who subsequently purchases a conference ticket - this applies to non discounted conference tickets only and this discount can only be used once. Your entry fee must also be fully paid up at the time you request the $195 discount. Offers and promotions cannot be combined)


Company awards (per award category)*

Company awards (per award category)* $395 USD
Individual awards (per award category)* $ 195 USD

*No cost for all corporate members at time of applying (max 1 entry per category i.e. 1 Leader, 1 best contact center - additional duplicate awards at normal price unless you are a Platinum member in which case you can have unlimited entries in the region you are a Corporate member!)


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