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Top Ranking Performers

Best Contact Centers in the World 2017

all award winners!

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LONDON, UK

Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World

...who run centers and take your center to new levels of performance, engage staff, improve service and more!

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Overview

 

Welcome our valued US Members! ... to The Industry's Most Coveted Awards Program from the World's Largest Contact Center Association...

  		  
 
2017 BEST IN THE WORLD AWARDS

The 2017 '12th Annual' ContactCenterWorld Top Ranking Performers Awards are OPEN!

... where Champions are Crowned, The Best Professionals Recognised, Teams and Companies Awarded World Class Performers Medals and the best of the best compete, benchmark, learn and share from each other in the accompanying MasterClass conference sessions at the respective Top Ranking Performers Conference!

##PHOTO-BANNER##

The ONLY truly Global Awards and Recognition Program in the Contact Center World!

This is UNIQUE. You will gain VALUABLE INSIGHTS into world class practices from contact centers and professionals across multiple INDUSTRY SECTORS. Involvement helps FOCUS your business performance and strategy.

##VIDEOS-TAG##

Past International entrants include (this is a partial list from thousands who have entered)

  • DHL (USA)
  • AssisTT
  • Vivint (USA)
  • New York Life (USA)
  • HGS (USA)
  • Abtran
  • iiNet
  • FedEx  (USA)
  • Acronis
  • True touch
  • Sitel  (USA)
  • CLP Power HK
  • Vodafone
  • ANZ
  • ListenUp Espanol (USA)
  • Cisco
  • SingTel Optus
  • Holiday Autos
  • National Bank of Greece
  • Commonwealth Bank
  • Directorate of Taxes
  • CCC
  • VADS BPO
  • Airmiles 
  • Softbank
  • Truphone
  • 4LIfe Direct
  • SALT (Orange)
  • Fujitsu
  • Merck
  • Humana (USA)
  • Citibank
  • Turkcell Global Bilgi
  • Bank Central Asia
  • Amway (USA)
  • China CITIC Bank
  • Westpac
  • Garanti Bank
  • CEZ
  • NOS
  • Callzilla (USA)
  • MassMutual (USA)
  • Acticall
  • Randstad
  • Accenture
  • Hydro One
  • Yapi Kredi Bank
  • Teleperformance (USA)
  • Oi
  • Bank of New Zealand
  • China Telecom
  • Sage 
  • Minacs
  • Clientele Life
  • National Australia Bank
  • IGT (USA)
  • Cara
  • Lloyds
  • ING
  • Turk Economic Bank
  • Bank Aljazira
  • HP (USA)
  • Infomedia
  • La Caixa
  • Softline Pastel
  • Bank Mandiri
  • Rail Europe (USA)
  • Service Queensland
  • Nedbank
  • Oppenheimer Funds (USA)
  • Scotiabank 
  • NTUC
  • Sony
  • VW Group
  • iSelect
  • Starwood Hotels (USA)
  • Zurich Insurance (USA)
  • Alorica (USA)
  • Intel Corp
  • Samsung
  • Kroger (USA)
  • Bank of Queensland
  • Astra International
  • QNet
  • Qatar Telecom
  • Siemens
  • SMBC

thousands have entered over the years across ALL industry sectors and with centers with as few as 5 agents up to 50,000+!

All final submissions to be made as follows (based on region):

  • Centers in Europe, Middle East & Africa have until 13th January 2017
  • Centers in Asia Pacific/ANZ have until 3rd February 2017
  • Centers in North & South Americas have until 10th February 2017
These are all based on the fact we have regional heats at different times - see www.ContactCenterWorld.com/conferences
*NOTE all GOLD winners from 2016 can be fast tracked without resubmission - ask for details!    

Why Enter!

 

All final submissions to be made as follows (based on region):

  • Centers in Europe, Middle East & Africa have until 13th January 2017
  • Centers in Asia Pacific/ANZ have until 3rd February 2017
  • Centers in North & South Americas have until 10th February 2017
These are all based on the fact we have regional heats at different times - see www.ContactCenterWorld.com/conferences
*NOTE all GOLD winners from 2016 can be fast tracked without resubmission - ask for details!    

The Process - Fair, Unbiased, Easy to Follow!

 

STEP 1 Entrants select up to 34 awards and complete the form online and submit. 
One entry fee covers a center for 1 of each award!
STEP 2 Entries judged by professionals around the world and scored. No details about who the entrant is goes to the judge so they are judging what you are doing NOT who you are!
STEP 3 Shortlisted finalists invited to one of 3 regional events to present their entry formally in front of an audience. Judges score and medals / awards presented.  
STEP 4 GOLD winners from each region then compete in the Global awards conference where they again present live and are judged. The Best in the World are announced at this event

We pride ourselves on the integrity of the process. It means that centres of all sizes from any nation can compete in a fair and unbiased way.

We have many checks and balances to support this.

At the conference where finalists present, we use electronic scoring systems, again with substantial checks and alerts to ensure a fair judging process and eliminate the boas that sometimes comes with other awards. To us, the awards should be fair, unbiased and offer equal opportunity to everyone.

Entrants complete their initial submission on line. It's judged by several online judges and the top are invited to the regional finals (conference) to present. If they cannot attend we can't award them any ranking or recognition - the online submission is a qualifying round. Winners at the regional events go on to the World finals and at the end of each year we announce the best in the World (see previous winners here)

 

Group Award
New for this year we will introduce a Group Winner - Overall Best in the Region based on points! For every award you win in the regional heats, you will earn points. The overall company with the most points is named Overall Regional Champion of the Year. You earn 5 points for each GOLD win, 3 points for a SILVER win, 2 points for a Bronze win and 1 point for a Runner Up Award. If your company earns 25 points in the regional heats, you also win 2 FREE tickets to any event of ours (full conference pass excluding travel/accommodation)

 

The process is easy and allows you to have different people enter for different awards all for one low entry price per center of only $195 (Canadian) if you register on or before 30th September and $295 (Canadian) after 1st October 2016.

 

NOTE:

Remember! These Awards are more than just an award, they are a statement to show your status and help you continue in your quest to be world class - no other award program allows you to benchmark, win awards and learn new ideas at the same time as the 2017 Top Ranking Performer Awards from Contact Center World

All final submissions to be made as follows (based on region):

  • Centers in Europe, Middle East & Africa have until 13th January 2017
  • Centers in Asia Pacific/ANZ have until 3rd February 2017
  • Centers in North & South Americas have until 10th February 2017
These are all based on the fact we have regional heats at different times - see www.ContactCenterWorld.com/conferences
*NOTE all GOLD winners from 2016 can be fast tracked without resubmission - ask for details!    

 


Highlights from last years' World Finals in Las Vegas 2-5th November

In the above video see HGS USA, Rail Europe, MassMutual, IGT and others receive their awards