Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Award Winners - APAC Region 2008

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas

Best Contact Center Agent - Customer Service
Gold Medal Winner: Kylee Johnson

Best Contact Center Agent - Sales
Gold Medal Winner: Edwin Law	Silver Medal Winner: Jeff Gapps

Best Contact Center Leader
Gold Medal Winner: May Kwan	Silver Medal Winner: Steve McKenzie
Bronze Medal Winner: Passorn Thanyasiri
Runners Up: Chris Moriarty of Strike Force Sales Chaiyapat Puangchompu of Standard Chartered Bank

Best Contact Center Trainer
Gold Medal Winner: Sonia Georgievska	Silver Medal Winner: Oh Nitan
Bronze Medal Winner: Renate Siefert

Best in Customer Service
Gold Medal Presenter: James Kang	Silver Medal Presenter: Nitaya Phithaksphongs
Bronze Medal Presenter: Steve McKenzie
Runner Up: Kylie Johnson of Datacom

Best Community Spirit
Gold Medal Presenter: Jim Down and Mitchele Villanueva	Silver Medal Presenter: Dr. Wali Niaz Mughni

Best Supervisor
Gold Medal Winner: Wang Teck Heng	Silver Medal Winner: Evan Donnelly
Bronze Medal Winner: Darren Cox
Runner Up: Areerat Chobtham of Standard Chartered Bank

Best Contact Center (Under 50 Agents)
Gold Medal Presenter: Takahiro Shiina	Silver Medal Presenter: Darawan Rattana Amornchai
Bronze Medal Presenter: Steve McKenzie
Runner Up: Ciaran McGuigan of Strike Force Sales

Best Contact Center (51 - 249 Agents)
Gold Medal Presenter: May Kwan	Silver Medal Presenter: Kylie MacKenzie
Bronze Medal Presenter: Ben Oxford
Runners Up: PT Bank Mandiri ANZ NTT Solco

Best Contact Center (250+ Agents)
Gold Medal Presenter: Antoine Casgraine	Silver Medal Presenter: Sandeep Aggarwal
Bronze Medal Presenter: Yuichi Ikusawa
Runner Up: China Telecom Datacom

NON-PRESENTING GOLD MEDAL WINNERS

Best Outbound Campaign

Runners Up: Standard Chartered Bank Ensign Communique

Best Outsourcing Partnership
& Optus
Runners Up: Strike Force Sales & Sherlock Group Ensign Communique & Systec Systems True Touch & NOK Airline

Best Support Professional - Workforce Planning
Syed Atif Ali of
Runner Up: Mogan Babu of Shell

Best Support Professional - IT
Yin Yuan of
Runners Up: Imran Khan of Ensign Communique Alson Yeo King Hong of NTUC Income

Best Support Professional - Human Resource
Angela Tsui of
Runners Up: Aminarti Widiati of PT Bank Mandiri Abdur Rehman Baig of Ensign Communique

Best Technology Innovation - Vendor Solution

Runner Up: HEP

Best Technology Innovation - Internal Solution

Runners Up: Australian Taxation Office Intelenet

Best Recruitment Campaign

Quick Links

Judge / Sponsor

Local Contacts

Looking to speak with locals who have gone through these awards? Click on your country flag for contacts we can put you in touch with!

You must be a member and logged-in, in order to communicate with these contacts.