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  • OTHER AWARDS:
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Award Winners - Americas 2007

2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


Best Contact Center Agent

Gold Medal Winner: Kelly Chen

Silver Medal Winner:Greg Muffuleto

Bronze Medal Winner: Carlos Aguilar

Best Contact Center Supervisor

Gold Medal Winner: Geoff Dalessio

Silver Medal Winner: Elba Elizondo Shales

Bronze Medal Winner: Jeanette Miller

Best Contact Center Leader

Gold Medal Winner: Drew Frogley

Silver Medal Winner: Kevin Smith

Bronze Medal Winner: Yolanda Perez

Best Contact Center Trainer

Gold Medal Winner: Donita Trowell

Silver Medal Winner: Micheal Inman

Bronze Medal Winner: Rachel Davis

Best in Customer Service

Gold Medal Winner: Raoul Iotti

Silver Medal Winner: Jeremy Joseph

Bronze Medal Winner: Todd Trauntvein

Best Community Spirit

Gold Medal Winner: Dara Ambriz

Silver Medal Winner: Robert O'Leary

Best Technology Innovation

Gold Medal Winner: Robert Cate

Silver Medal Winner: Paul Hallett

Bronze Medal Winner: Scott Boone

Best Outbound Campaign

Gold Medal Winner: Chuck Baker

Silver Medal Winner: Michael Beauchamp

Best Contact Center (Under 50 Agents)

Gold Medal Winner: Nathalia Theyer-McComb

Silver Medal Winner: Todd Trauntvein

Best Contact Center (51-249 Agents)

Gold Medal Winner: Patsy Bertoia

Silver Medal Winner: Vanda Borean

Bronze Medal Winner: Meg Frantz

Best Contact Center (250+ Agents)

Gold Medal Winner: Charlie Cavolina

Silver Medal Winner: Drew Frogley

Bronze Medal Winner: Carol Erban

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Video Testimonials

« PreviousNext »
Best in Asia Pacific Highlights Video

Grace Heny | Contact Center Indonesia

Moment of Truth _ Best from the Best presenting at Bali Nusa Dua ..... Awesome !

August 15, 2022 4:14 AM EST

EMEA 2022 CONFERENCE A GREAT SUCCESS

Raj Wadhwani | ContactCenterWorld.com

awesome

June 17, 2022 11:24 AM EST

Showing 1 - 2 of 345 items

Articles

« PreviousNext »
Award winners - Interview With Desmond Henry Leo from DHL International (S) Pte Ltd
Desmond Henry Leo of DHL Singapore opens up about his experience in participating in the ContactCent...
August 8, 2019
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Day Five of International Contact Center Week
Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate Intern...
September 14, 2018

Day Four of International Contact Center Week
A global celebration is happening all around the world for International Contact Center Week. It's d...
September 13, 2018

Day Three Suggestions for International Contact Center Week
The 11th annual International Contact Center Week is in full swing. A week-long celebration across t...
September 12, 2018

Showing 1 - 4 of 69 items