Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Award Winners - Americas 2007

2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas

Best Contact Center Agent
Gold Medal Winner: Kelly Chen	Silver Medal Winner:Greg Muffuleto
Bronze Medal Winner: Carlos Aguilar

Best Contact Center Supervisor
Gold Medal Winner: Geoff Dalessio	Silver Medal Winner: Elba Elizondo Shales
Bronze Medal Winner: Jeanette Miller

Best Contact Center Leader
Gold Medal Winner: Drew Frogley	Silver Medal Winner: Kevin Smith
Bronze Medal Winner: Yolanda Perez

Best Contact Center Trainer
Gold Medal Winner: Donita Trowell	Silver Medal Winner: Micheal Inman
Bronze Medal Winner: Rachel Davis

Best in Customer Service
Gold Medal Winner: Raoul Iotti	Silver Medal Winner: Jeremy Joseph
Bronze Medal Winner: Todd Trauntvein

Best Community Spirit
Gold Medal Winner: Dara Ambriz	Silver Medal Winner: Robert O'Leary

Best Technology Innovation
Gold Medal Winner: Robert Cate	Silver Medal Winner: Paul Hallett
Bronze Medal Winner: Scott Boone

Best Outbound Campaign
Gold Medal Winner: Chuck Baker	Silver Medal Winner: Michael Beauchamp

Best Contact Center (Under 50 Agents)
Gold Medal Winner: Nathalia Theyer-McComb	Silver Medal Winner: Todd Trauntvein

Best Contact Center (51-249 Agents)
Gold Medal Winner: Patsy Bertoia	Silver Medal Winner: Vanda Borean
Bronze Medal Winner: Meg Frantz

Best Contact Center (250+ Agents)
Gold Medal Winner: Charlie Cavolina	Silver Medal Winner: Drew Frogley
Bronze Medal Winner: Carol Erban