Award Winners - EMEA Region 2008

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas

Best Contact Center Agent - Customer Service

Gold Medal Winner: Andreea Gurmai

Silver Medal Winner: Kelly Nuttall

Bronze Medal Winner: Steven Williams
Runners Up:
  • Darren Westlake of Devon County Council
  • Jasmina Ajoodha of Standard Bank
Best Contact Center Agent - Sales

Gold Medal Winner: Susan Bown

Silver Medal Winner: Marin Cosmin Ionut
Best Contact Center Leader

Gold Medal Winner: Les Blacker

Silver Medal Winner: Wayne Bradbury

Bronze Medal Winner: Hennie Lange
Runners Up:
  • Tracy Chamberlain of London Borough of Enfield
  • Tracey Thomson of Abtran
Best Contact Center Trainer

Gold Medal Winner: Alexis Farndell

Silver Medal Winner: Francois Venter

Bronze Medal Winner: Louise Kelly
Runner Up:
  • Leigh Brett of Whitbread
Best in Customer Service

Gold Medal Presenter: Omer Soylu

Silver Medal Presenter: Jim Kearns

Bronze Medal Presenter: Tamsin Bradford
Runners Up:
  • Lattelecom
  • Strato AG
Best Community Spirit

Gold Medal Presenter: Diane Capazorio

Silver Medal Presenter: Bridget du Toit

Bronze Medal Presenter: Vala Marcou
Runner Up:
  • Devon County Council
Best Supervisor

Gold Medal Winner: Colett Muller

Silver Medal Winner: Tim Duxbury

Bronze Medal Winner: Mary Crowdy
Runner Up:
  • Ali Agzenay of Dell
Best Contact Center (Under 50 Agents)

Gold Medal Presenter: Antony Demetriades

Silver Medal Presenter: Jo Radcliff

Bronze Medal Presenter: Dr. Gerwin Ziebig
Best Contact Center (51 - 249 Agents)

Gold Medal Presenter: John McClusky

Silver Medal Presenter: Lana O'Reilly

Bronze Medal Presenter: Julie Pocock
Runners Up:
  • Softline Pastel
  • Devon County Council
Best Contact Center (250+ Agents)

Gold Medal Presenter: Gunita Bullitte

NON-PRESENTING GOLD MEDAL WINNERS

Best Outbound Campaign
Runners Up:
  • Mellon Group
  • Barclay's Bank
  • Softline Pastel
  • National Bank of Greece
Best Outsourcing Partnership
& Response Handling
Runners Up:
  • Barclay's Bank & CRH SA
  • Sony Computer Entertainment & Sitel
  • Rigney Dolphon & Perlico
  • Quest Flexible Staffing Solutions & MTN South Africa
  • TeleKom Austria & Competence Call Center
  • Dell & SOS School of Sales
Best Support Professional - Workforce Planning
Anna Thomson of
Runners Up:
  • Loane Sharp of Quest Flexible Staffing Solutions
  • Oluwaseun Popoola of MTN NIgeria
Best Support Professional - IT
Kabir Vaderaa of
Runner Up:
  • Sibhan Lawlor of Whitbread
Best Technology Innovation - Vendor Solution
Runners Up:
  • Spescom
  • Mitel & London Borough of Enfield
  • Talisma & Epson
  • Invision Software
  • Nuance & T-Mobile
Best Technology Innovation - Internal Solution
Runners Up:
  • Mellon Group
  • Lloyds TSB
Best Recruitment Campaign
Runners Up:
  • SOS School of Sales

Quick Links

Local Contacts

Looking to speak with locals who have gone through these awards? Click on your country flag for contacts we can put you in touch with!

You must be a member and logged-in, in order to communicate with these contacts.

Contacts in United States
Daniel Persuitte
Customer Service Director
MassMutual
 
Brian Halley
Client Relations Manager
ECommerce LLC
AustraliaBangladeshBrazilCambodiaCanadaCzech RepublicFranceIndiaIndonesiaJapanMalaysiaNew ZealandPakistanPhilippinesPolandPortugalQatarRussiaSaudi ArabiaSingaporeSouth KoreaTurkeyUkraineUnited KingdomUnited States

Articles

Turkish Automotive Company Reflects on Gold Medal Win in Customer Service
Dogus Otomotiv in Turkey was named Best in Customer Service for a Medium In-House Contact Center at ...
August 17, 2017 5:00 AM
Winning A Gold Medal For Turkcell Global Bilgi Means Great Things In Growing Customer Service Industry
Melda Sofuoglu of Turkcell Global Bilgi presented on behalf of her company and won a Gold Medal in t...
August 11, 2017 5:00 AM