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Award Winners - EMEA Region 2008

2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas

Best Contact Center Agent - Customer Service
Gold Medal Winner: Andreea Gurmai	Silver Medal Winner: Kelly Nuttall
Bronze Medal Winner: Steven Williams
Runners Up: Darren Westlake of Devon County Council Jasmina Ajoodha of Standard Bank

Best Contact Center Agent - Sales
Gold Medal Winner: Susan Bown	Silver Medal Winner: Marin Cosmin Ionut

Best Contact Center Leader
Gold Medal Winner: Les Blacker	Silver Medal Winner: Wayne Bradbury
Bronze Medal Winner: Hennie Lange
Runners Up: Tracy Chamberlain of London Borough of Enfield Tracey Thomson of Abtran

Best Contact Center Trainer
Gold Medal Winner: Alexis Farndell	Silver Medal Winner: Francois Venter
Bronze Medal Winner: Louise Kelly
Runner Up: Leigh Brett of Whitbread

Best in Customer Service
Gold Medal Presenter: Omer Soylu	Silver Medal Presenter: Jim Kearns
Bronze Medal Presenter: Tamsin Bradford
Runners Up: Lattelecom Strato AG

Best Community Spirit
Gold Medal Presenter: Diane Capazorio	Silver Medal Presenter: Bridget du Toit
Bronze Medal Presenter: Vala Marcou
Runner Up: Devon County Council

Best Supervisor
Gold Medal Winner: Colett Muller	Silver Medal Winner: Tim Duxbury
Bronze Medal Winner: Mary Crowdy
Runner Up: Ali Agzenay of Dell

Best Contact Center (Under 50 Agents)
Gold Medal Presenter: Antony Demetriades	Silver Medal Presenter: Jo Radcliff
Bronze Medal Presenter: Dr. Gerwin Ziebig

Best Contact Center (51 - 249 Agents)
Gold Medal Presenter: John McClusky	Silver Medal Presenter: Lana O'Reilly
Bronze Medal Presenter: Julie Pocock
Runners Up: Softline Pastel Devon County Council

Best Contact Center (250+ Agents)
Gold Medal Presenter: Gunita Bullitte

NON-PRESENTING GOLD MEDAL WINNERS

Best Outbound Campaign

Runners Up: Mellon Group Barclay's Bank Softline Pastel National Bank of Greece

Best Outsourcing Partnership
& Response Handling
Runners Up: Barclay's Bank & CRH SA Sony Computer Entertainment & Sitel Rigney Dolphon & Perlico Quest Flexible Staffing Solutions & MTN South Africa TeleKom Austria & Competence Call Center Dell & SOS School of Sales

Best Support Professional - Workforce Planning
Anna Thomson of
Runners Up: Loane Sharp of Quest Flexible Staffing Solutions Oluwaseun Popoola of MTN NIgeria

Best Support Professional - IT
Kabir Vaderaa of
Runner Up: Sibhan Lawlor of Whitbread

Best Technology Innovation - Vendor Solution

Runners Up: Spescom Mitel & London Borough of Enfield Talisma & Epson Invision Software Nuance & T-Mobile