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Award Winners - Americas Region 2008

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas

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Best Contact Center Agent - Customer Service
Gold Medal Winner: Brian Scifres	Silver Medal Winner: Miley Viegas
Bronze Medal Winner: Heidi Hutchings Kays
Runners Up: Rhoda Ramos of George Brown College Arlene Lavaki of American Heart Association

Best Contact Center Agent - Sales
Gold Medal Winner: Shamesh Ramsunder	Silver Medal Winner: Kimberly Tilden
Bronze Medal Winner: Chowdury Ahmed Nur
Runners Up: Brian Hunt of Bell Aliant Jeffrey Folkins of Bell Aliant

Best Contact Center Leader
Gold Medal Winner: Roy Gaunce	Silver Medal Winner: Desiree Bombenon
Bronze Medal Winner: Armando Viegas
Runner Up: Nathalie Milot of Bell Canada

Best Contact Center Trainer
Gold Medal Winner: Joshua Keuning	Silver Medal Winner: Renee Jackson-Smith
Bronze Medal Winner: Elsie Ling
Runners Up: Cathy Ingram-Daigle of Virtual Agent Services Kathleen Neumann of Cross Country Automotive Services

Best in Customer Service
Gold Medal Presenter: Lynn O'Neill	Silver Medal Presenter: David McSweeney
Bronze Medal Presenter: Susan Yates
Runners Up: Ontario Teachers' Pension Plan Contact Center Americas

Best Community Spirit
Gold Medal Presenter: Robert O'Leary	Silver Medal Presenter: Tracy Allen
Bronze Medal Presenter: Julie Shartzer

Best Contact Center Supervisor
Gold Medal Winner: Elba Shales	Silver Medal Winner: Craig Martin
Bronze Medal Winner: Gregory Reeves
Runners Up: Lulu Alaniz of American Heart Association Detoria Mason of Humana Inc.

Best Contact Center (Under 50 Agents)
Gold Medal Presenter: Manon Tremblay	Silver Medal Presenter: Michael McAllister
Bronze Medal Presenter: Andre DesLauriers

Best Contact Center (51 - 249 Agents)
Gold Medal Presenter: Graham Kingma	Silver Medal Presenter: Patsy Bertoia
Bronze Medal Presenter: Darrell Robertson
Runners Up: PDL Contact Centres Cara Operations

Best Contact Center (250+ Agents)
Gold Medal Presenter: Raoul Iotti	Silver Medal Presenter: Marlo Reveley
Bronze Medal Presenter: Drew Frogley
Runners Up: CCSI Bell Canada

NON-PRESENTING GOLD MEDAL WINNERS

Best Outbound Campaign

Runners Up: Dynamic Funds Inktel American Heart Association

Best Outsourcing Partnership
& Affiliated Computer Services
Runner Up: Inktel & United States Marines Corps

Best Support Professional - Workforce Planning
Robert Jarrett of
Runners Up: Tim Embury of MBNA Bank of America Bill Stebbins of Humana Military Healthcare Services Marisa Young of Virtual Agent Services Robert Camacho of Cross Country Automotive Services

Best Support Professional - IT
Rob Frayser of
Runner Up: Allan Varrette of PDL Contact Centres

Best Support Professional - Human Resource
Janine Bombenon of
Runner Up: Sherry Hardt of Humana Military Healthcare Services

Best Technology Innovation - Vendor Solution

Runners Up: Varolii Enkata Contact Solutions Numara SalesForce.com

Best Technology Innovation - Internal Solution

Runners Up: American Heart Association Advanced Telesolutions Bell Aliant The Shopping Channel TRG Customer Solutions