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Award Winners - Americas Region 2008
2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
 = View Video |
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| Best Contact Center Agent - Customer Service | |
  Gold Medal Winner: Brian Scifres  |
  Silver Medal Winner: Miley Viegas  |
  Bronze Medal Winner: Heidi Hutchings Kays |
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Runners Up:
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| Best Contact Center Agent - Sales |  Gold Medal Winner: Shamesh Ramsunder  |
 Silver Medal Winner: Kimberly Tilden  |
 Bronze Medal Winner: Chowdury Ahmed Nur  |
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Runners Up:
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| Best Contact Center Leader |  Gold Medal Winner: Roy Gaunce |
 Silver Medal Winner: Desiree Bombenon  |
 Bronze Medal Winner: Armando Viegas |
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Runner Up:
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| Best Contact Center Trainer |  Gold Medal Winner: Joshua Keuning |
 Silver Medal Winner: Renee Jackson-Smith |
 Bronze Medal Winner: Elsie Ling |
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Runners Up:
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| Best in Customer Service |  Gold Medal Presenter: Lynn O'Neill  |
 Silver Medal Presenter: David McSweeney  |
 Bronze Medal Presenter: Susan Yates  |
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Runners Up:
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| Best Community Spirit |
 Gold Medal Presenter: Robert O'Leary  |
 Silver Medal Presenter: Tracy Allen |
 Bronze Medal Presenter: Julie Shartzer |
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| Best Contact Center Supervisor |  Gold Medal Winner: Elba Shales |
 Silver Medal Winner: Craig Martin |
 Bronze Medal Winner: Gregory Reeves  |
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Runners Up:
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| Best Contact Center (Under 50 Agents) |  Gold Medal Presenter: Manon Tremblay  |
 Silver Medal Presenter: Michael McAllister
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 Bronze Medal Presenter: Andre DesLauriers
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| Best Contact Center (51 - 249 Agents) |  Gold Medal Presenter: Graham Kingma |
 Silver Medal Presenter: Patsy Bertoia |
 Bronze Medal Presenter: Darrell Robertson |
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Runners Up:
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| Best Contact Center (250+ Agents) |  Gold Medal Presenter: Raoul Iotti |
 Silver Medal Presenter: Marlo Reveley |
 Bronze Medal Presenter: Drew Frogley |
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Runners Up:
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NON-PRESENTING GOLD MEDAL WINNERS
| Best Outbound Campaign | |
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Runners Up:
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| Best Outsourcing Partnership | |
 & Affiliated Computer Services
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Runner Up:
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| Best Support Professional - Workforce Planning | |
Robert Jarrett of 
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Runners Up:
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| Best Support Professional - IT | |
Rob Frayser of 
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Runner Up:
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| Best Support Professional - Human Resource | |
| Janine Bombenon of
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Runner Up:
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| Best Technology Innovation - Vendor Solution | |
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Runners Up:
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| Best Technology Innovation - Internal Solution | |
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Runners Up:
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| Best Recruitment Campaign | |
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Runner Up:
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Quick Links
Local Contacts
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