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Top Ranking Performers

Best Contact Centers in the World 2017

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Award Winners - Americas Region 2008

2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas

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Best Contact Center Agent - Customer Service

Gold Medal Winner: Brian Scifres

Silver Medal Winner: Miley Viegas

Bronze Medal Winner: Heidi Hutchings Kays
Runners Up:
  • Rhoda Ramos of George Brown College
  • Arlene Lavaki of American Heart Association
Best Contact Center Agent - Sales

Gold Medal Winner: Shamesh Ramsunder

Silver Medal Winner: Kimberly Tilden

Bronze Medal Winner: Chowdury Ahmed Nur
Runners Up:
  • Brian Hunt of Bell Aliant
  • Jeffrey Folkins of Bell Aliant
Best Contact Center Leader

Gold Medal Winner: Roy Gaunce

Silver Medal Winner: Desiree Bombenon

Bronze Medal Winner: Armando Viegas
Runner Up:
  • Nathalie Milot of Bell Canada
Best Contact Center Trainer

Gold Medal Winner: Joshua Keuning

Silver Medal Winner: Renee Jackson-Smith

Bronze Medal Winner: Elsie Ling
Runners Up:
  • Cathy Ingram-Daigle of Virtual Agent Services
  • Kathleen Neumann of Cross Country Automotive Services
Best in Customer Service

Gold Medal Presenter: Lynn O'Neill

Silver Medal Presenter: David McSweeney

Bronze Medal Presenter: Susan Yates
Runners Up:
  • Ontario Teachers' Pension Plan
  • Contact Center Americas
Best Community Spirit

Gold Medal Presenter: Robert O'Leary

Silver Medal Presenter: Tracy Allen

Bronze Medal Presenter: Julie Shartzer
Best Contact Center Supervisor

Gold Medal Winner: Elba Shales

Silver Medal Winner: Craig Martin

Bronze Medal Winner: Gregory Reeves
Runners Up:
  • Lulu Alaniz of American Heart Association
  • Detoria Mason of Humana Inc.
Best Contact Center (Under 50 Agents)

Gold Medal Presenter: Manon Tremblay

Silver Medal Presenter: Michael McAllister

Bronze Medal Presenter: Andre DesLauriers
Best Contact Center (51 - 249 Agents)

Gold Medal Presenter: Graham Kingma

Silver Medal Presenter: Patsy Bertoia

Bronze Medal Presenter: Darrell Robertson
Runners Up:
  • PDL Contact Centres
  • Cara Operations
Best Contact Center (250+ Agents)

Gold Medal Presenter: Raoul Iotti

Silver Medal Presenter: Marlo Reveley

Bronze Medal Presenter: Drew Frogley
Runners Up:
  • CCSI
  • Bell Canada

NON-PRESENTING GOLD MEDAL WINNERS

Best Outbound Campaign
Runners Up:
  • Dynamic Funds
  • Inktel
  • American Heart Association
Best Outsourcing Partnership
& Affiliated Computer Services
Runner Up:
  • Inktel & United States Marines Corps
Best Support Professional - Workforce Planning
Robert Jarrett of
Runners Up:
  • Tim Embury of MBNA Bank of America
  • Bill Stebbins of Humana Military Healthcare Services
  • Marisa Young of Virtual Agent Services
  • Robert Camacho of Cross Country Automotive Services
Best Support Professional - IT
Rob Frayser of
Runner Up:
  • Allan Varrette of PDL Contact Centres
Best Support Professional - Human Resource
Janine Bombenon of
Runner Up:
  • Sherry Hardt of Humana Military Healthcare Services
Best Technology Innovation - Vendor Solution
Runners Up:
  • Varolii
  • Enkata
  • Contact Solutions
  • Numara
  • SalesForce.com
Best Technology Innovation - Internal Solution
Runners Up:
  • American Heart Association
  • Advanced Telesolutions
  • Bell Aliant
  • The Shopping Channel
  • TRG Customer Solutions
Best Recruitment Campaign
Runner Up:
  • Teletech

Quick Links

Local Contacts

Looking to speak with locals who have gone through these awards? Click on your country flag for contacts we can put you in touch with!

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Contacts in United States
Daniel Persuitte
Customer Service Director
MassMutual
 
Brian Halley
Client Relations Manager
ECommerce LLC
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Video Testimonials

Articles

Executive Interview : Mthokozisi Nsango Reflects on Best Analyst Award Win
In looking forward to World Championships in Las Vegas, Mthokozisi Nsango shares his feelings on his...
July 22, 2016 5:00 AM
 1
It was great to compete against MTK. Such a wonderful person and shared great insights (loved the idea of using whatsapp as a way of communicating ...
July 26, 2016 1:12 PM EST
ContactCenterWorld Winners Look Forward to World Championships in Las Vegas
Vera Austin, Director at MassMutual, reflects on her win at the recent ContactCenterWorld Event held...
July 20, 2016 5:00 AM
 1