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  • OTHER AWARDS:
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Award Winners - World Awards 2007

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


Best Contact Center Agent

Gold Medal Winner: Kelly Chen

Silver Medal Winner: Paula Cooper

Bronze Medal Winner: Daniel Wong Sui Chien

Best Contact Center Supervisor

Gold Medal Winner: Geoff Dalessio


Silver Medal Winner: Tracy Cullen

Best Contact Center Leader

Gold Medal Winner: Steve Collier

Silver Medal Winner: Drew Frogley

Best Contact Center Trainer

Gold Medal Winner: Atsuko Goto

Silver Medal Winner: Donita Trowell

Bronze Medal Winner: Elena Popova

Best in Customer Service

Gold Medal Winner: Raoul Iotti

Silver Medal Winner: Chris Horning

Bronze Medal Winner: Patricia Fielding

Best Community Spirit

Gold Medal Winner: Dara Ambriz

Silver Medal Winner: Suchitra Foo Pei Yen

Bronze Medal Winner: Rebecca Reynolds

Best Technology Innovation

Gold Medal Winner: Stella Lam

Silver Medal Winner: Robert Cate

Bronze Medal Winner: Tom Harte

Best Outbound Campaign

Gold Medal Winner: Tim Cheesewright

Silver Medal Winner: Kerry Evans

Best Contact Center (Under 50 Agents)

Gold Medal Winner: Carrie Kwong

Silver Medal Winner: Nathalia Theyer-McComb

Bronze Medal Winner: Antony Demetriades

Best Contact Center (51-249 Agents)

Gold Medal Winner: Patsy Bertoia

Silver Medal Winner: Alice-Louise Hutcheson

Bronze Medal Winner: Sukanya Vanichjakvong

Best Contact Center (250+ Agents)

Gold Medal Winner: Charlie Cavolina

Silver Medal Winner: Niall Beirne & Gerard Evans

Bronze Medal Winner: Youssef Hannat

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Video Testimonials

December 29, 2020 5:00 AM
Winners Interviews - Rendar Mahardhika Putra - Head of Contact Center - Coca-Cola Amatil Indonesia

Articles

Award winners - Interview With Desmond Henry Leo from DHL International (S) Pte Ltd
Desmond Henry Leo of DHL Singapore opens up about his experience in participating in the ContactCent...
August 8, 2019 5:00 AM
Like 3

Day Five of International Contact Center Week
Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate Intern...
September 14, 2018 5:00 AM