Watch the short video below or read the description here:
Given to the overall Best Help Desk - internal facing or external facing. You will be asked to explain the role of the help desk, performance metrics including employee motivation and plans for your help desk. We present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers
Who Should Enter:
A local, national or international Contact Center with a help desk.
Entrants will be asked to explain the role of the help desk, performance metrics including employee
motivation and plans for your help desk
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
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